Diante dos atrasos do projeto, a comunicação transparente e estratégica é vital para manter a confiança das partes interessadas. Para enfrentar este desafio:
- Forneça atualizações regulares com fatos e progressos claros, evitando jargões técnicos.
- Enfatize as soluções e as etapas que estão sendo tomadas para resolver os problemas.
- Defina expectativas realistas revisando os cronogramas e explicando o impacto.
Como você equilibra transparência e segurança ao atualizar as partes interessadas sobre atrasos?
Delays aren't roadblocks; they're detours. 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Keep stakeholders informed of progress and challenges. 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝘁 𝘂𝗽𝗱𝗮𝘁𝗲𝘀: Share honest and accurate information without sensationalizing. 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Highlight potential solutions and mitigation strategies. 𝗠𝗮𝗻𝗮𝗴𝗲 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀: Adjust timelines and expectations as needed. 𝗕𝘂𝗶𝗹𝗱 𝘁𝗿𝘂𝘀𝘁: Demonstrate commitment to resolving the issue and maintaining relationships. Delays aren't setbacks; they're opportunities for growth.
Para equilibrar la transparencia y la tranquilidad al informar a las partes interesadas sobre los retrasos, mantengo una comunicación clara y honesta desde el principio. Explico las razones del retraso de manera directa, pero también presento las soluciones que estamos implementando para resolverlo y cómo afectará el proyecto a largo plazo. Siempre busco transmitir calma, destacando los pasos que estamos tomando para minimizar el impacto. Este enfoque me permite ser transparente sin generar alarmas innecesarias, manteniendo la confianza y asegurando que las partes interesadas se sientan respaldadas y seguras.
To keep stakeholders informed on delays without causing undue concern: 1. Communicate issues early, before they escalate. 2. Provide honest, clear updates. 3.Present a plan to address delays alongside the problem. 4. Emphasize progress made and next steps. 5. Explain reasons for delays. 6. Consistent communication. 7.Employ charts or timelines. 8. Showcase steps taken to minimize impact. 9. Seek input on potential solutions. 10. Convey your team's commitment to project success. 11. Provide concrete details about delays and recovery plans. 12. Adjust timelines realistically to avoid future disappointments. 13. Reinforce the project's importance and ultimate benefits. 14. Choose the right medium (email, meeting, report) based on severity.