Sua audição é mais do que apenas ouvir? Mergulhe nas nuances e compartilhe suas estratégias para realmente entender o feedback da equipe.
Active listening is a critical skill and it’s something that needs to be continuously honed. Some of the things you can do to practice this: 🌼 Avoid planning how you should respond to the person speaking. Instead, focus on what they are saying and give them your undivided attention. 🌼 Acknowledge what they are saying by summarizing or repeating what they said in your own words to ensure that you’re understanding it correctly. 🌼 Keep eye-contact (practice the triangle method or focus on their glabella)
- Self-awareness: Critique on listening skills may indicate a gap in self-awareness. Reflect on whether you are present during conversations or just waiting for your turn to speak. - Active listening: Are you engaging in active listening? This involves focusing on the speaker, asking clarifying questions, and summarizing to ensure understanding. - Non-verbal cues: Listening isn't just about words. Pay attention to body language, tone, and emotions behind what's being said. - Open-mindedness: Are you open to feedback, or do you get defensive? True listening means embracing feedback without ego.
People may find it difficult to feel that they are truly being listened to, even when you are actively listening. This often stems from the fact that we do not put ourselves in their shoes, but rather view things from our own perspective. It is important to strive to understand the other person’s point of view. If someone feels that they are not understood, it is crucial to ask clarifying questions such as, "What am I not understanding?" or "How can I better understand you?" and "Why do you feel that you are not being understood?" This approach can help deepen the conversation and foster better understanding.
Active listening goes beyond just hearing the words—it’s about understanding the meaning, emotion, and context behind them. In my experience, especially in multicultural and multilingual environments, it’s essential to focus on both verbal and non-verbal cues to ensure clear communication. Paraphrasing and asking clarifying questions also help in ensuring that the team member feels heard and understood. It’s not just about the act of listening but showing respect and valuing the speaker’s perspective.
Effective communication starts with active listening, a vital skill for our times. Active listening is crucial today, necessitating patience, empathy, and understanding.