Tiger

📅 Save the date: 27th November 2024 Don’t miss our last Ask the Experts webinar of the year! We will be taking a look at this year’s top features of Tiger Prism. Highlights include: 📊 Widget templates 🚨 Alerts 📈 Dashboards 📱 device utilisation as well as a sneak peek of our add-on Tiger Lens 🤫 Find out more, and sign up today! https://lnkd.in/eQi-xPjT

🎃Unveil the spooky secrets of Tiger Prism for Microsoft Teams this Halloween! 👻 As Halloween approaches, it’s time to uncover the spine-chillingly comprehensive analytics capabilities of Tiger Prism for Microsoft Teams. From the first spooky step to the final eerie insight, Tiger Prism ensures that all your analytics needs are met with supernatural precision. 👻 Tiger Prism explores every corner of your call queues, providing deep analytics that reveal the hidden truths of your call handling operations. Recent changes in Microsoft’s data has allowed Tiger Prism to extract more detailed information from Teams, meaning you can reveal the hidden insights, including those lurking in the shadows: 🔎Call queue outcomes: Simplified and enhanced for crystal-clear insights, ensuring no call outcome remains a mystery. 👻Call overflow flags: Like a ghostly guide, these flags help you understand the flow of calls, even when they overflow. 🔦Call sent to Voicemail flag: Identify calls sent to voicemail, shedding light on the customer’s spectral experience. 🎃Isolating CLI Numbers: CLI numbers are now isolated into their own field, making analysis as easy as (pumpkin) pie. 🕵🏽♀️Tracking call transfers: See who the call was transferred to after being answered, ensuring no call transfer goes unnoticed. With a call queue dashboard to delight, this is your crystal ball, offering enlightening insights into call flow. 🔮 Sort grids by high or low call volumes, toggle columns, and view multiple queues on one screen for quick, spooky insights. 👻This Halloween, let Tiger Prism for Microsoft Teams guide you through the haunted halls of call queue analytics. With powerful reporting and enchanting capabilities, you’ll have all the tools to conjure up optimal call management, and enhance service delivery, ensuring your organisation is prepared for any ghostly challenges. 🎃 Ready to explore the spooky depths of your Microsoft Teams call data? We’re not scary, so get in touch and let the analytics magic begin! https://lnkd.in/e7wtmVwZ

As part of our commitment to cyber security, we wanted to share some insights from our IT Manager, James, who discussed his experience of implementing the CleanINTERNET® solution in an interview with our cyber security partner Centripetal. Find out how the solution has transformed our cyber security, including unveiling hidden threats, reducing management overhead, and minimising our internet footprint. Read the full interview in our blog >> https://lnkd.in/eWCxbJEK #cybersecurityawarenessmonth #cybersecurity #proactiveprotection

No matter your sector, Tiger Prism provides a clear view of your call data, enabling you to make data-driven decisions that drive success. 🏦 Banking: In a highly regulated industry facing challenges like security, compliance, fraud, and market competition, discover how UC data is helping our customers transform and de-risk their operations. 🎓 Education: With tech adoption soaring and blended learning driving change, find out how data insights from UC and collaboration tools are helping institutions improve budgeting, student experience, and clearing processes. 💹 Financial: In a rapidly evolving market, where innovative competitors are stealing the limelight, explore how real-time data insights enable agility and help level the fast-paced financial playing field. 🏥 Healthcare: Supporting NHS Trusts to measure costs, improve performance, and deliver better patient experiences, UC data empowers leaders to make informed decisions. 🛡️Insurance: Discover how UC analytics enables insurers to capture, store, and investigate every call and interaction, saving thousands on fraudulent claims and proactively stopping bogus callers. 🏛️Local Authorities: Data analytics provide staff with insights to iron out bottlenecks, allocate resources effectively, manage demand fluctuations, and streamline technology costs, ultimately delivering improved services to citizens. 🏭Manufacturing, Distribution, and Retail: In a competitive market, quality customer interactions are crucial, and every missed call could mean a lost sale. Discover how increased oversight can maximise opportunities to deliver exceptional service and ensure no telephone enquiry is ever missed. So whatever your sector, gain clear insights into your call data with Tiger Prism. Want to see Tiger Prism in action? Request a demo: https://lnkd.in/eEiKFgps

Continuing with our values: At Tiger our purpose is to help organisations make better decisions and improve workplace performance. With our clients and partners, and by living our values, we fulfil our purpose and take data analytics to another level. 👉 This month: Have courage Those who dare, win. We nurture a culture where experimentation and innovation are part of what we do, and when we do make a mistake we put it right.                                                             No idea is a bad idea. Each one, from any quarter, gets fair and equal attention. This approach ensures that creativity and innovation thrive within our team.   Find out more about us https://lnkd.in/etQak2da

Introducing new widgets to our library of templates! Earlier this year we launched our widget template library to help you extract meaningful insights from your telecommunications and unified communications data quickly and easily. Our widgets are powerful tools that allow you to build, save, and share customised views of your UC&C data. They simplify intricate queries to give you quick, easy insights. We are pleased to announce the addition of new widgets to our library: Microsoft Teams widgets: 📞 Sessions that go to Voicemail: This widget provides a summary of the number of calls directed to voicemail for a specific URI, along with the organisation path the URI is associated with, sorted in descending order by the number of voicemail sessions. 🤖 Calls going through the Auto-Attendants: This widget shows a summary of the calls going into Auto-Attendants by hour. It does not show where the caller went after leaving the Auto-Attendant as that information is not available from Microsoft.   Telephony Widgets: 🌍 Outbound international calls: This widget allows you to search for calls made to international numbers. 📲 Inbound Calls to Hunt Groups: This widget allows you to search for incoming calls that have come into the business via a Hunt Group. Why choose our widget templates? 🔍 Clarity made simple: Navigate analytics without headaches. 💡 Tiger expertise: Insights from data queries at your fingertips. ⚙️ Effortless building: Our widget templates streamline the process. Enhance your data analysis capabilities with Tiger Prism and our widget library https://lnkd.in/eJMMpd9j #insights #teams #dataanalytics #callreporting #callqueues

It was great to have our Tiger team Dan Self and Silke Braham at UC EXPO, meeting with partners and customers, and making new connections. If you missed them, and want to discuss partnering with Tiger for reporting and analytics for UC&C, drop us a hello@tiger.io. #teams #microsoftteams #UCX24 #calllogging #dataanalytics #networking

🎥 Behind the scenes at our latest webinar! 🎥 Last week we ran another well-received webinar for our Tiger Prism customers, covering user configuration and security within Tiger Prism, led by two of our experts Richard Burt and Matthew Ringsell. If you are interested in ensuring the right people in your team have the right level of access to maximise your Tiger Prism platform, read our blog and watch the webinar recording. 👉 Read the Blog | Watch the Webinar: https://lnkd.in/ey9KXNy2 Want to learn more about gaining intelligence from you call data, drop our team a hello@tiger.io. #teamsdata #calldata #calllogging #dataanalytics

We enjoyed a team Tiger Baked Potato day this week. We discussed what a baked potato and Tiger Prism could have in common. Here’s what we came up with: Versatility and customisation 🥔 Baked potato: You can top it with almost anything – cheese, beans, sour cream, or chili. It’s adaptable to any taste. 🖥️Tiger Prism: Our platform is just as versatile, and can be customised to the unique needs of each customer, whether it’s data analytics, reporting, proactive alerting, customer engagement, etc. Comfort: 🥔Baked potato: It’s a comfort food that brings warmth and satisfaction. 🖥️Tiger Prism: We provide the comfort of reliable, efficient solutions that make your business operations smoother and more satisfying. Simplicity: 🥔Baked potato: Simple to make, yet incredibly fulfilling. 🖥️Tiger Prism: Our user-friendly interface and straightforward integration make complex tasks simple and effective. Nourishment: 🥔Baked potato: Packed with nutrients and energy. 🖥️Tiger Prism: We nourish your business with insights from your data, to enable you to make data-driven decisions for success. If you’re looking for a trusted partner in call management and workplace data analytics, drop us a hello@tiger.io or find out more about Tiger Prism here >> https://lnkd.in/e8JCdtnR Drop us your favourite baked potato topping, or Tiger Prism feature in the comments below.

✨Transform your business with Tiger Prism!✨ At Tiger, we understand that everything comes back to the call. With Tiger Prism’s call logging feature, you can quickly explore the date, time, and length of employee and customer calls – and so much more. Discover how our other popular features of Tiger Prism can transform your business: Billing & cost allocation: Measure, monitor, reconcile, and optimise costs for business-wide financial savings. Proactive alerting: Stay ahead with notifications that are always on. Capacity planning: Allocate resources effectively for maximum performance and service excellence. User adoption: Identify tech usage patterns, uncover training needs, and optimise licence costs. Workplace analytics: Turn data into intelligence that drives company-wide improvements. Whatever your company size or sector, everything comes back to the call. Tiger Prism is technology-agnostic, so whatever your platform, you can gain valuable insights to make data-driven decisions for your business. 👉 Explore Tiger Prism’s call logging and other popular features!  https://lnkd.in/eFrzZhQb #Teams #Atos #Cisco #Zoom #Avaya #Mitel #calllogging #dataanalytics