M1 Limited

We are delighted to share that M1 has entered into an agreement to acquire a 70% stake in ADG National Investment and Technology Development Corp (ADG). ADG is a leading IT solutions provider in Vietnam, with a track record of 18 years, a network of more than 2,000 local agents and partners, and operations in the four major cities of Ha Noi, Ho Chi Minh City, Da Nang and Can Tho. This acquisition will allow M1 to extend our regional presence, diversify our portfolio and tap into new growth opportunities in Vietnam’s booming Technology sector, while benefiting from synergies with the hybrid multi-cloud competencies, AI solutions, managed services and established partnerships with key technology vendors of AsiaPac Technology Pte Ltd (from M1). The transaction is expected to be completed in the first quarter of 2025, subject to regulatory approvals and the fulfilment of mutually agreed conditions. We look forward to leveraging this acquisition to deliver cutting-edge solutions and drive innovation across the region. #M1 #ADG ##Technology #Innovation #Growth #StrategicAcquisition

We are thrilled to announce that M1’s customer service team has been recognised with multiple awards at the Contact Centre Association of Singapore (CCAS) Awards 2024!   Our team’s dedication to excellence has earned us the following accolades: -Best IT Infrastructure Support Specialist - Gold: Chan Kin Onn Daniel -Customer Experience (CX) Mystery Shopper Awards - Gold: M1 Social Media -Customer Experience (CX) Mystery Shopper Awards - Silver: M1 Live Chat -Customer Experience (CX) Mystery Shopper Awards - Bronze: M1 Chatbot Mindy These awards are a testament to our commitment to providing outstanding customer service and innovative solutions. We are incredibly proud of our team’s achievements and their unwavering dedication to enhancing the customer experience. At M1, we live by our core values: #BeSunshine, #KeepItReal and #WeOwnIt. These principles guide us in delivering exceptional service and fostering a positive, authentic, and accountable work environment. A big thank you to our amazing team and to our customers for their continued support. Let’s keep pushing the boundaries of excellence together! #CustomerServiceExcellence #CCAS2024 #AwardWinningTeam #CustomerExperience #CX #InnovationInService #ProudMoment 

While Saturday mornings are a time for many to have coffee or brunch, Alen Ng, Head of Corporate Development at M1, begins his day at Willing Hearts. Since June 2022, Alen and his children often deliver meals to those in need across Singapore, making it a weekly tradition that brings them closer as a family while giving back to the community. Arriving at the WIlling Hearts headquarters bright and early at 6:30am, Alen and his family would pack and deliver food parcels to the beneficiaries, typically completing 2 delivery routes or more when they were short on drivers. To make the shared experience more interesting for his kids, Alen tries out different delivery routes so that they can visit various neighborhoods and have breakfast at new locations which they would not have known about otherwise.  “Volunteering has allowed me to connect with my children in new ways while teaching them the value of kindness and the importance of community,” Alen reflects. “The few hours that I have with each of them alone on Saturday mornings are very precious bonding time for me. It’s a privilege to spread warmth and create brighter days for those who need them most – and the chance to do good as a family is most fulfilling.” Alen believes that M1’s support for community service has fostered a culture where employees are passionate about helping others, both within the workplace and beyond. This dedication to giving back spreads positivity at M1, encouraging everyone to be someone’s sunshine. #M1Connects #BeSunshine 

For Ernest (Senior Manager, Customer Service) and Siew Hoon (Product Owner, Sales Console, Retail), life at M1 is a family affair. The married couple have been working side-by-side since they first met at M1’s customer service centre in 1999. Through the years, they’ve built close friendships with colleagues and it is this sense of belonging that kept them at M1 for close to three decades. Reflecting on her years at M1, Siew Hoon attributes it to the culture and the close knit ties she has with her colleagues. “The culture is very supportive and connected. Many of our colleagues have watched our son grow up, and he recognises them when he spots their faces on our computer screens during video calls.” She affectionately adds, “Our son is a huge fan of M1. Whenever he spots an M1 ad, he’ll excitedly point it out to us!” Despite being in different departments now, the learnings from working in customer service have stayed with Ernest and Siew Hoon. “It’s very important to us that we teach our son to be respectful, and to understand the value of being a ray of sunshine to others whenever he can,” says Ernest. #M1Connects #BeSunshine 

Our employees are the heart of our business, and their well-being is essential to our success.   In conjunction with World Mental Health Day, we rolled out the M1 Care Ambassador programme today. This is our first peer-to-peer mental wellness initiative where staff who needs a listening ear can approach any of our 57 handpicked Care Ambassadors for mental wellness support. The programme complements our existing efforts to foster a culture of care and support for our employees.   Let’s continue to normalise conversations about mental health, strengthen our focus on employee well-being, and most importantly, extend kindness and compassion to those around us who may be facing challenges.   Today, we proudly wear blue 💙 to promote awareness and show support for mental well-being in the workplace and beyond. Together, we can make a meaningful impact and break the stigma surrounding mental health!   #M1 #WorldMentalHealthDay #MentalHealthAwareness #EmployeeWellbeing #BreakTheStigma #MentalHealthMatters #WellnessAtWork

Congratulations to AsiaPac Technology Pte Ltd (from M1) for being named the FY24 Titanium Partner of the Year for South Asia and Emerging Markets at the Dell Technologies South Asia Partner Summit! This award celebrates partners who exemplify innovation and a steadfast commitment to customer success. A huge shoutout to every team member who contributed to this remarkable achievement!

Our Chief Digital Officer Marko Cetkovic recently participated in the Accelerating the Journey to Cloud Native and 5G Monetisation panel at FutureNet Asia 2024, organised by FutureNet World.   Marko shared the incredible journey of M1’s multi-year digital transformation, highlighting how we’ve successfully migrated all our Mobile and Fibre Broadband customers to cutting-edge, cloud-based telco systems. This monumental shift has enabled us to offer hyper-personalised services, raising customer experience to a whole new level. He also discussed the vast opportunities and challenges brought about by GenAI, underscoring M1's commitment to innovation and delivering exceptional value to our customers.   #M1 #FutureNetAsia2024 #DigitalTransformation #GenAI #Innovation #CustomerExperience

Marking M1’s first foray into conversational commerce! M1 is partnering Stripe to enable customers under our Corporate Individual scheme to place a deposit to secure eagerly awaited flagship phones via WhatsApp! Our COO Mustafa Kapasi, shared: “WhatsApp is a popular and widely-used private messaging app in Singapore and we want to ensure we can meet our customers where they are at.” Another milestone in M1's customer-centric journey. Stay tuned for what's next! #M1 #WhatsApp #CustomerExperience  

There are friends, there is family, and then there are friends that become family. What better way to bring together these three important pillars of support than our M1 Family Day! This year, we flocked to Bird Paradise Singapore, where our employees and their loved ones enjoyed a fun-filled day of discovery, laughter, and connection. Apart from touring the different aviary zones, the young and young-at-heart also had the chance to participate in carnival games and express their inner child through face painting and glitter tattoos. At M1, we believe that the strength of our company is built on the harmony between professional dedication and personal joy. This Family Day, we honor the important role our friends and family play in supporting us to go further and fly higher. #FamilyDay #lifeatm1 #humansofm1 #m1life #BeSunshine

At M1, we go the extra mile to connect with our teams, no matter where they are.   Earlier this week, our Chief Operating Officer Mustafa Kapasi, Chief Digital Officer Marko Cetkovic, and Deputy Human Resource Director Jocelyn Hea visited our colleagues at Digital Labs Sdn Bhd (from M1) in Kuala Lumpur, Malaysia. The visit was a fantastic opportunity to update the team on key developments, goals, and priorities across M1, and to share our initiatives to support and care for our employees.   The Digital Labs team engaged in an open and honest dialogue with the leaders, sharing their ideas on how they can support M1 and its subsidiaries in developing and operating cutting-edge digital platforms and solutions. Together, we are committed to driving growth and delivering exceptional value to our customers.   #M1 #Leadership #Innovation #DigitalTransformation #EmployeeEngagement #CustomerSuccess