R360 SG

🚀 Unlock the Power of Loyalty Programs! 🌟 We’re excited to share insights from the 'Loyalty Program Playbook' by Reward360, designed to help businesses elevate their customer engagement and drive growth. Swipe through our carousel to discover key strategies for building an impactful loyalty program: 1️⃣ Understand Your Customer: Dive into data to tailor rewards and experiences. 2️⃣ Design an Engaging Program: Create a seamless and attractive rewards system. 3️⃣ Leverage Technology: Utilize the latest tech to enhance user experience and manage your program efficiently. 4️⃣ Measure and Optimize: Continuously track performance and make data-driven adjustments. 📈 Whether you're launching a new loyalty program or looking to refine an existing one, these strategies can help you boost customer satisfaction and loyalty. 👉 Click through the carousel to get the full insights and start transforming your loyalty strategy today! Source: https://lnkd.in/g-Rd9P-Q #LoyaltyPrograms #CustomerEngagement #BusinessGrowth #Reward360 #CustomerExperience #MarketingStrategy #BusinessDevelopment

#R360Insights Loyalty Spotlight: NTUC FairPrice Xtra NTUC FairPrice Xtra is a well-established supermarket chain in Singapore, offering a wide range of products from groceries to household items. Known for its extensive selection and competitive pricing, FairPrice Xtra caters to a diverse customer base, ensuring high-quality products and excellent customer service. About the Loyalty Program: FairPrice Xtra's loyalty program is integrated with the NTUC LinkPoints system, allowing customers to earn and redeem points across a wide network of partner brands and services. This collaboration with ComfortDelGro (CDG) provides a seamless and enhanced loyalty experience by integrating NTUC LinkPoints with CDG ZigPoints. Key Features: 1. Earn Points Across Multiple Brands: Customers earn NTUC LinkPoints on every purchase, which can be redeemed for rewards and discounts at FairPrice Xtra and other partner brands. 2. Integrated with CDG ZigPoints: Points earned can also be used with ComfortDelGro services, offering more flexibility and value to customers. 3. Special Rewards and Bonuses: Unlock additional rewards by reaching certain spending tiers, including exclusive vouchers and deals. 4. No Minimum Spend Requirement: Customers can start earning points from their very first purchase without any minimum spend. ✴ Impact on Revenue and Retention: - Increased Customer Retention: By offering a versatile and comprehensive loyalty program, FairPrice Xtra encourages repeat purchases and builds long-term customer loyalty. - Enhanced Customer Engagement: The integrated points system with ComfortDelGro provides added convenience and incentives for customers to engage more with both brands. - Boosted Revenue: The loyalty program's attractive rewards and bonuses drive higher spending, contributing to overall revenue growth. To learn how your business can benefit from a customized loyalty program, reach out to R360 SG for a complimentary consulting session at consult@reward360.co. #FairPriceXtra #CustomerLoyalty #Singapore #NTUCLinkPoints #ComfortDelGro #CustomerRewards #LoyaltyProgram #Retail #R360Group

#R360Insights Loyalty Spotlight: CapitaStar by CapitaLand CapitaLand is one of Asia's largest diversified real estate groups, headquartered and listed in Singapore. The group's portfolio spans across commercial, retail, business parks, industrial and logistics, integrated development, urban development, as well as lodging and residential sectors. CapitaLand operates in over 250 cities across more than 30 countries, with a significant presence in Singapore and China. ✴ CapitaStar Loyalty Program CapitaStar is CapitaLand's multi-award-winning loyalty program, which aims to reward frequent shoppers across its extensive network of malls and properties. The program allows members to earn STAR$® on purchases made at participating retailers and redeem them for e-vouchers, exclusive privileges, and more. Key Features - - STAR$® Earning and Redemption: Members earn STAR$® for every purchase made at participating retailers. These points can be redeemed for eCapitaVouchers, exclusive deals, and partner rewards. - Multi-Tier Membership: The program features multiple tiers (CapitaStar, CapitaStar Prestige) offering increasing benefits such as priority access to events and exclusive promotions. - Mobile Integration: The CapitaStar app provides a seamless experience for members to track their points, redeem rewards, and access exclusive offers. - Partnerships: Collaborations with various partners like American Express and other loyalty programs to offer additional benefits and rewards. 🌟 Impact on Revenue, Customer Retention, and Brand Value - CapitaStar has significantly boosted CapitaLand's customer engagement and overall business metrics: 1. Increased Spend: According to CapitaLand, CapitaStar members spend up to 18% more per transaction compared to non-members. 2. High Member Enrolment: The program boasts over 10 million members across Singapore, China, Malaysia, Japan, and other countries, illustrating its widespread appeal and effectiveness. 3. Enhanced Customer Retention: CapitaStar members have a 30% higher return rate, indicating strong customer loyalty driven by the program’s attractive rewards and benefits. 4. Elevated Brand Value: CapitaLand's strategic use of CapitaStar has not only enhanced its brand value but also strengthened its position as a leader in the retail and real estate sectors in Asia. To discover how tailored loyalty programs like CapitaStar can elevate your business, contact R360 SG for a complimentary consulting session at consult@reward360.co. #LoyaltyPrograms #CustomerRetention #CapitaStar #CapitaLand #SingaporeRetail #CustomerEngagement #R360Group #BusinessGrowth #Consulting #MarketingSolutions

#R360Insights ⚡ For 98% of Singapore travellers, loyalty perks play a key role in picking a hotel!   How does an average Singapore traveller book hotels when travelling internationally? Location and budget obviously play a key role, but loyalty benefits offered by a hotel are the next biggest decision-making factor. A recent survey by YouGov survey revealed the following insights - 🇸🇬 International hotel booking journey of #Singapore travellers - 1. Search based on location --> Filter for those with loyalty membership --> Compare location and price: 27% of respondents 2. Search based on location --> Filter those near places of interest --> Compare price and loyalty program perks: 41% of respondents   3. Search based on location --> Filter based on price/budget --> Compare loyalty programs perks: 30% of respondents So, #loyalty perks are the core decision factor for 27% of users and are an important consideration for nearly 71% of travellers. 🏨 Most popular international hotel loyalty programs in Singapore? - Marriott Bonvoy - 12% of respondents   - IHG Hotels & Resorts One Rewards – 11% of respondents    🎁 Most attractive loyalty perks by demographics - Gen Z (1997-2009)  - Top rewards preferences - Discounted/Complimentary Stays (44% of respondents), Early Check-in/Late Check-out (29%) and discounts/priority access to hotel facilities (29%). Millennials (1981-96)  - Top reward preferences - Discounted/Complimentary Stays (45%) and Early Check-in/Late Check-out (35%) Gen X (1965-80)  - Top reward preferences - Discounted/Complimentary Stays (48%) and Free Breakfast (36%) Baby Boomers (1946-64)   - Top reward preferences - Discounted/Complimentary Stays (44%) and Early Check-in/Late Check-out (31%) Much like other categories of travel, loyalty perks with high ROI and instant gratification, such as complimentary stays and early check-in/check-out, play a key role. And this is consistent across age groups. These survey results point towards an increasing consensus among travel operators – Without loyalty programs, much of international travel is extremely difficult (or impossible) for most travellers. ❇ For brands, this translates to travel rewards being a must-have redemption option. However, optimising the high cost-per-point (CPP) of travel segment is a key challenge. Source: https://lnkd.in/gXF4n3_3 Interested in understanding more about how loyalty programs can enhance customer engagement in your business? Reach out for a FREE consultancy session. Write to us - consult@reward360.co  #R360Insights #CustomerEngagement #Travelrewards #hospitalitytech

#R360Insights Starbucks, a name synonymous with coffee across the globe, attributes much of its success to its innovative loyalty program. Since its launch on December 26, 2009, the program has skyrocketed to over 30 million active members, driving nearly 60% of the brand's total revenue. Strategic Innovation with Rewarding Results: The power of a loyalty program lies not just in its ability to retain customers, but to make them feel valued. This philosophy has propelled the Starbucks Rewards program, which reported a significant 7% sales increase in 2019, largely thanks to this strategy. Key Features of the Starbucks Rewards Program: - Points System: With every purchase made via a registered Starbucks Card or through the Starbucks app, members earn 'Stars'. This #points-based system is designed to boost #customer #engagement and #loyalty. - #Tiered Rewards: From a free espresso shot at 25 Stars to a full lunch at 200 Stars, the rewards program catifies diverse customer preferences, encouraging ongoing engagement. - Coalition with Delta Air Lines: This partnership expands the program’s reach, integrating earning opportunities across daily coffee purchases and travel, enhancing both brands' value to customers. Multi-Channel Engagement: Starbucks uses an array of channels to promote its rewards program, from dedicated landing pages to mobile apps, enhancing visibility and engagement. This approach has not only maintained high membership numbers but also ensured members are well-informed and engaged. Gamification and Incentives: The simplicity and clarity of the points system engage users effortlessly, turning routine transactions into opportunities for rewards. Strategic Preloading Incentives: Encouraging customers to preload their Starbucks Cards, thereby committing them financially to future purchases, has been a masterstroke. This strategy secures repeat visits and enhances cash flow while embedding Starbucks into daily routines. Coalition Loyalty Boost: The innovative coalition with Delta Airlines SkyMiles broadens the demographic reach of the program, offering unique cross-promotional benefits that cement customer loyalty across both platforms. Future Enhancements: While the program is robust, areas like personalized engagement, fungibility of points and constant engagement requires more work. Starbucks loyalty program is more than a mechanism for customer retention; it is a dynamic, evolving strategy that deeply integrates customer preferences with business objectives, creating a blueprint for success that many aspire to replicate. References - https://lnkd.in/gBUYP9AG https://lnkd.in/e8C8-Cy5 Interested in understanding more about how loyalty programs can enhance customer engagement in your business? Reach out for a FREE consultancy session. Write to us - consult@reward360.co cc : Starbucks Singapore #R360Insights #CustomerEngagement #Starbucks

Total global stock of frequent-flyer miles may now be worth almost $500 billion. But, more than half of these miles are not even earned by flying! (Economist) ✈ With more than 70 global FFPs (frequent flyer programs), a complex array of alliances and billions of issuances, airmiles are the most valued loyalty currency in the world. 💲 But this age-old loyalty currency has undergone a massive evolution over the last decade, especially with how it’s earned and redeemed. So, what drives the success of today’s airline loyalty programs (& airmiles)? What does it take for an airline to deliver a high ROI loyalty experience? In the carousel below, we dive into the four key levers of today’s airline loyalty programs. We do this by citing examples from the program specifics of Singapore Airlines, an airline often ranked No.1 in global customer surveys. ❇ One clear conclusion emerges – Airlines have a complex ecosystem with hundreds of partners, region-specificity, and dynamic program structures. How does an airline or user navigate this complex web? The answer might lie in a new kind of customer engagement solution - An integrated digital platform that can create unique/immersive user experiences (higher reward utilization) while optimizing on costs (lower CPP). This platform would offer - 1.   Scalable Reward Accrual 2.   Cross-platform Reward Redemption 3.   Connected & Interoperable Offers Ecosystem 4.   Data-driven & Predictive Customer Segmentation 5.   Operations – Customer support, Concierge, and Program management. And this is exactly the value proposition of R360 Group. Reach out or comment below to know more. Ready to upgrade your loyalty stack? #weknowloyalty #R360 #singaporeairlines

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We are humbled to be recognized as one of the top 200 Companies with Global Business Potential at DGEMS 2023 by Forbes India and D Globalist!   R360 took center stage at DGEMS 2023, creating impactful connections with key Indian startups, industry leaders, and mobility experts from around the world. Key Takeaways: Brand Boost: Our collaboration with Forbes enabled us to bring significant name recognition and inbound interest from several event participants. Apart from the recognition and brand visibility, our interactions with global mobility experts pave the way for a more structured regulatory and market entry planning in key overseas markets. Strategic Networking: Engaging with leading global banks and other mobility professionals provided us with invaluable insights and potential partnerships. Core Value Reinforced: Being part of a summit focused on high-growth organizations with global ambitions which perfectly aligns with R360's commitment to global expansion. This event serves as a launchpad for R360's journey into a future marked by international growth and innovative strides. Stay tuned for the exciting opportunities on the horizon! #wired_to_be_number_1 #R360celebrates #ForbesIndiaSelect200 #GlobalBusinessPotential #GlobalExpansion  #Select200 #GoGlobal #BeyondBorders #forbes200 #forbesindia #dgems2023

We are honored to announce that R360 has been recognized by Forbes India, securing a position amongst the esteemed list of India's top 200 companies with the promise of international triumph at Forbes DGEMS 2023. DGEMS 2023, a pioneering global forum dedicated to the rise of borderless enterprises, convened the brightest minds in business mobility from around the world. The event emphasized the role of "EXtrepreneurs" - visionary founders driving transformation in the global business milieu. We extend our heartfelt congratulations to our founders, Mr. Amit Chawla and Ms. Dekyi Yangtso Chawla, for this esteemed acknowledgment. Our inclusion is a testament to R360's robust potential for global outreach, our avant-garde technological advancements, AI-empowered intelligent solutions, and a steadfast commitment to our customers. This platform has furthered our opportunity for international collaboration, fostering collective growth and innovation. #DGEMS2023 #breakingbarriers #eXtrepreneurs #beyondborders #wired_to_be_number_1 Activate to view larger image,