Shiji Group

6.7 million visitors converging on a city of 1.5 million—this year's Oktoberfest in Munich saw hotel occupancy skyrocket and room rates surge by 138%. Guest expectations soared along with the increase in prices, challenging hotels to deliver on cleanliness, comfort, and value. While overall satisfaction dipped only slightly, there was room for improvement, especially in hygiene and perceived value. Here are the main takeaways for hoteliers to consider for future high-demand events: • A whopping 85% of reviews mentioned hygiene concerns, highlighting the need for consistent room upkeep, especially during peak occupancy. • Guest ratings for value dipped, with high prices and unexpected fees being the main culprits. Adding perks or transparent pricing can help maintain positive perceptions. • Many guests were dissatisfied with room comfort, especially due to the lack of air conditioning. Investing in climate control and soundproofing can enhance comfort during peak seasons. • Reviews spiked during Oktoberfest, with Booking.com leading as the top source. Prioritizing responses on key platforms during peak times is essential for maintaining reputation. • Munich’s F&B ratings trail the EU average, suggesting that improved menu offerings and improved quality could elevate overall guest satisfaction. To read more about Munich’s hotel performance during Oktoberfest and the lessons learned, click here: https://lnkd.in/e-GPQvQE #shiji #hospitalitytechnology #guestexperience #oktoberfest Shiji ReviewPro Jessica Kurtz

"We are thrilled to partner with Duxton Hotel Perth, a leader in luxury hospitality. As a renowned hotel with exceptionally high standards, their decision speaks volumes about the strength of our platform and the quality of our service." - Nikkie Randhawa-Singh, Shiji Senior Vice President of APAC & Middle East   We’re excited to share that Duxton Hotel Perth, a renowned five-star hotel in Western Australia, has chosen Shiji’s Enterprise Platform PMS as part of their comprehensive digital transformation. As Duxton completes its $2 million infrastructure upgrade—including Western Australia’s fastest Wi-Fi and newly designed luxury spaces—Shiji’s platform will help elevate the guest experience and operational efficiency. This partnership marks a major step forward in Duxton’s commitment to sustainability and seamless service, offering guests mobile check-in, mobile dining, and more. To read more: https://lnkd.in/eNXeM4_n #shiji #hospitalitytechnology #duxton #duxtonhotelperth

We just wrapped up an incredible few days at The Hospitality Show! Ryan King and Ryan M. Brough from Shiji enjoyed connecting with industry leaders and partners and engaging in insightful discussions throughout the event. A big thank you to American Hotel & Lodging Association and HOTEL MANAGEMENT Magazine for hosting this impactful event for the second year, and to everyone who stopped by—your conversations and ideas made it truly memorable! It was inspiring to see the latest innovations shaping the future of hospitality. #shiji #hospitalityshow #hospitalityshow2024 #ahla #hospitalitytechnology

From all of us at Shiji, wishing our customers, partners, team members, and friends a bright and joyful Diwali! May this festival of lights bring warmth, happiness, and prosperity to you and your loved ones. Happy Diwali! ✨ #shiji #diwali

🌟 We’re excited to share that Shiji has been nominated for the 2025 HotelTechReport.com Awards!   Each year, top hotel tech companies compete based on user satisfaction, striving to be the best-rated product in their category. Our nominated products—Shiji Enterprise Platform, ReviewPro, and Infrasys Cloud POS—have been recognized for their innovation in hospitality technology.   Thank you to everyone who inspires us every day! If you’d like to support us, please leave a review here: https://lnkd.in/e8jHNKzi   #Shiji #HotelTechReport #Innovation #HospitalityTech #HTRAwards2025

The payment process plays a crucial role in guest satisfaction, yet it’s often an overlooked aspect of the overall guest experience. In a recent conversation with Dafna Martin Beltran from Adyen, we explored how payment technology in hospitality has evolved beyond transactions to become a strategic tool. With the rapid changes in payment tech, understanding this shift is key for hoteliers aiming to stay competitive. Here are the key takeaways: 🔹 Simplified, fast transactions are essential for enhancing guest satisfaction. 🔹 Offering popular local payment methods (such as Bizum or Ideal in Spain) improves guest convenience and conversion rates. 🔹 Leveraging payment data enables hotels to customize guest experiences based on individual preferences. 🔹 Allowing guests to pay in their home currency fosters trust and financial clarity. 🔹 Robust fraud tools reduce issues and enhance efficiency, ensuring a smooth guest journey. With payment technology transforming how hotels operate, it’s no longer just a back-end function but a key part of the guest journey. By focusing on seamless transactions, local adaptation, personalization, and security, hoteliers can turn payments into a source of competitive advantage. To read more: https://lnkd.in/ehHMfhhz #shiji #hospitalitytechnology #payments

We just wrapped up a fantastic experience at the Hyatt EMEA IT Conference 2024 in Doha, Qatar! Jose Angel Alvarez Guixeras, Mike Marois, and Maitham Marzooq from the Shiji team spent several days immersed in inspiring discussions and valuable connections. Thank you to Hyatt for a forward-thinking event and to everyone we met for the engaging conversations! #hyatt #shiji #hospitalitytechnology 

We had a fantastic time at Cendyn's World Tour event in Dubai! Thank you to everyone who attended Arup Banik's presentation on "The Power of Enterprise Platform for Seamless Operation and Superior Guest Experience," and a special thanks to Cendyn for including us on a panel discussing how integrated solutions help hotels streamline processes and enhance collaboration across departments. Cendyn's events are always inspiring, and we can’t wait for the Mexico edition next month! #cendyn #shiji #hospitalitytechnology

Consolidating guest data across different systems has always been a challenge. Building the first Single Guest Profile from the ground up allows for a unified guest view, not just within one platform but also across partner and competitor environments. It's about creating a solution that benefits the entire industry. Learn more about the Single Guest Profile here: https://lnkd.in/ekthAKxk #shiji #hotelpms #guestdata

AI is transforming hospitality, no doubt! In this week’s episode of 'Own Your Hotel's AI Shift' with The Hotels Network, Florencia C., our Director of Global Engagement and Sales Enablement, shares how AI is enhancing service, streamlining operations, and giving staff more time to focus on guest interactions. Watch it below ⤵️ #shiji #AIinHospitality