TDCX

Generative AI brims with potential and sparks much debate on the best path forward for human-AI collaboration. Our recent blog shares insights on how companies can effectively integrate generative AI with human intelligence to elevate CX. Learn why:  🤖 AI-enabled chatbots may compromise CX standards without a strong foundation and robust operational guardrails. 🤖 The ethical implications of AI decisions are a significant topic of debate. 🤖 Human feedback is essential for refining AI algorithms and strategies. 🤖 Striking a balance between technology and human intelligence is key. Read the full blog below! 📖👇 #CX #AI #Outsourcing

Personalization in e-commerce is more than just customization. It's the key differentiator that drives customers to your brand, streamlines decision-making, promotes deeper loyalty, and enriches the entire shopping experience. TDCX delivers tailored recommendations and offers based on your customers' preferences, elevating the shopping journey. From personalized customer paths to secure transactions, we can help you increase sales, build loyalty, and create a seamless shopping experience for your customers. Ready to unlock the full potential of your online store? Visit our website to learn more: https://lnkd.in/gA768cmt #CX #Ecommerce #Outsourcing

At TDCX, we don't just provide jobs, we build careers for our people in high-growth industries. Our fresh talent pool, including CSRs, TSRs, and Player Support Specialists in China, Vietnam, Thailand, and Malaysia will soon be working on campaigns for leading brands across Consumer Electronics, Tourism, E-Commerce, and Gaming. We look forward to hearing about their achievements as they help our clients drive customer engagement and build customer loyalty! Every day, we leverage our expertise. Ready to be part of this transformative journey? Discover how you can be part of a team that elevates customer experiences and propels global brands to long-term success: https://lnkd.in/gsAMX5_c #BeMore #Careers

Many of us are familiar with Return on Investment (ROI), but less often do we hear about Return on Experience (ROE). In just three days, Lianne Dehaye, Senior Director at TDCX AI, will discuss how AI has transformed customer engagement and retention with SUPA, how our company leverages AI in the customer experience, and what the future holds for AI in #CX. Get a sneak peek at what’s ahead! This is your chance to gain valuable insights before our upcoming TDCX Talks: Creating Powerful CX in the Age of AI. 📅 Date: Thursday, August 22nd ⏰ Time: 4:00 PM to 5:00 PM (GMT+8) Register here 💻: https://lu.ma/vt955fxv

Is your business prepared to meet the ever-growing expectations of your customers? 🤔 In today's competitive landscape, where a single negative experience can lead to a lost customer, choosing the right CX partner can make all the difference. 👑 Discover the strategic advantages of partnering with the right CX BPO, and how a valued partner can help in turning potential CX nightmares into a memorable and long-standing relationship with your customers. Read our blog to learn more. 👇 #CX #CustomerService #Outsourcing

Do you have an exceptional product but struggle with sales? It might be time to reevaluate your digital advertising strategy and CX approach. Some of the ways you can enhance your sales strategy include: 📱 Take an omnichannel approach to enhance customer interactions. Doing so turns every touchpoint into an engagement opportunity. 📱 Create guidelines to ensure ad campaigns reflect your brand values and drive positive customer engagement. 📱 Optimize sales funnels with diverse digital sales programs. This includes inside sales, technical field sales, and market development. 📱 Use robust data profiling and lead sourcing for more accurate customer targeting. 📱 Invest in continuous learning to ensure the team is capable of delivering top-tier digital advertising solutions. Reach out to us if we can help with any of these to supercharge your digital advertising efforts! 🚀 More information on our CX services here: https://lnkd.in/gvTQZSnA #CX #DigitalAdvertising #Outsourcing

TDCX #Türkiye is now relocated to an expanded site! As Türkiye rises as a key player in the global gaming landscape, with a surge in start-ups and a projected industry revenue of $1.5 billion by 2025, our expanded presence positions us to leverage domestic and international opportunities. Located in Mecidiyeköy, a prime area in Istanbul, TDCX Türkiye emphasizes on creating integrated training facilities for employees to participate in facilitator-led training sessions monthly, in addition to the ongoing self-paced learning programs. Read more in our press release here: https://lnkd.in/gBpYSJKw #CX #Outsourcing

Be sure to catch Lianne Dehaye, our Senior Director from our AI consulting arm, #TDCXAI, as she joins SUPA in an upcoming panel discussion on how organizations can deploy AI to create personalized user experiences.    Date: Thursday, 22 August  Time: 4:00 PM to 5:00 PM (GMT+8)   Register your interest here 💻: https://lu.ma/vt955fxv 

The recent global tech outage highlighted the risks associated with automatic software deployment, which can become a significant liability for companies. How can organizations mitigate these risks, especially when critical software deployments are needed? Our CIO and EVP, Byron Fernandez, shares his views in an interview with The Edge Malaysia. Read the full article here: https://lnkd.in/gnqdveTX #Cybersecurity #ITResilience 

TDCX Thailand proudly partnered with Diversey, a global leader in cleaning and hygiene products, to give old soap and plastic bottles a new lease of life. 🌍🧼 Our TDpeeps used Diversey products to sterilize the old soap bars before reshaping them into new ones and the plastic bottles were turned into soap dishes. These will be donated to the Human Development Foundation-Mercy Centre (HDF) and Good Shepherd Sisters, Thailand, to provide the children under their care with personal hygiene products. Both organizations provide care for children who have suffered abuse and abandonment. 🌿♻ A heartfelt thank you to our incredible TDpeeps who participated in the initiative. 🤝 #BeMore #BeGreener #BeKinder