Staffino

Bowling, beers, and... better experiences? 🎳🍕🍻 Yesterday, the Staffino crew swapped dashboards and feedback reports for bowling balls and pizza slices—and it turns out we’re just as competitive OFF the field! Because whether it’s work or bowling, the key is the same: have fun, celebrate wins, and keep aiming for that strike. 💥 Big thanks to everyone for an awesome evening—this team proves every day that great experiences start from within. 💪 #Staffino #Teambuilding #WorkHardPlayHard

Collecting customer feedback is one thing. Acting on it? That’s where the magic happens (or doesn’t). We’re curious—what’s the toughest part for you when closing the feedback loop? Vote below, and let’s discuss solutions! 👇 🔗 Learn more about our closed-loop feedback tool: https://lnkd.in/eNEcdThF #Staffino #CustomerFeedback #CX

How do you create an employee experience so great that your people actually look forward to Mondays? (well, almost... 😉) We’ve just published a deep-dive guide on building an #EmployeeExperience that fuels productivity, reduces churn, and promotes employee wellbeing. 👉 From real-time feedback systems to AI-powered recognition tools, we explore proven strategies that work—whether you're scaling or just getting started. 📝 Read the full article here: https://lnkd.in/dm6zKBHp #EmployeeEngagement #Leadership #HR #FutureOfWork

WHAT IF frontline jobs were the most sought-after gigs? Tomas Rosputinsky and Jan Gabauer are dropping truth bombs at #ICEMBerlin2025 on how to: 💥 Turn customer feedback into revenue 💥 Make frontline teams #unstoppable 💥 Redefine what it means to work on the frontlines This isn’t your typical CX talk. Get ready for a mindset shift. 👊 #CX #EX #Staffino

Your CX program is either driving growth—or driving customers away. Which one is it? A successful #CX program isn’t just about collecting feedback. It’s about turning insights into action, aligning teams, and continuously optimising the customer journey. Here’s how to get it right: ✅ Map the customer experience – Identify pain points and optimise every touchpoint. ✅ Close the feedback loop – Act on what customers tell you, don’t just measure satisfaction. ✅ Engage employees – A strong CX program starts with a motivated team delivering great service. ✅ Use the right tools – AI-driven platforms like #Staffino help turn data into meaningful improvements. Want the full playbook on building a CX program that actually works? Check out our latest article: https://lnkd.in/d8N7ndtS #CustomerExperience #CustomerFeedback

Yes, NPS can change—and yesterday, we showed you exactly how! 🚀 Didn’t catch the webinar? The recording's ready for you! 🎥 🔴 🔗 https://lnkd.in/dV52giU8 Our expert-packed session, "How to Turn Detractors into Promoters: Practical CX Tactics," is now available on demand! If you're looking for proven strategies to boost #NPS, solve customer issues in real time, and turn dissatisfaction into loyalty, this is a must-watch. A huge thanks to everyone who joined and made the discussion so engaging! And of course, special appreciation to our speakers – Gabriela Ciupitu, CCXP, Jan Gabauer, and Tomas Rosputinsky – for sharing their expertise. If you're serious about using NPS as a growth engine, let's talk! #Staffino is here to help you turn feedback into action. #CustomerExperience #Webinar

Struggling with declining NPS? Wondering how to turn detractors into promoters? Join our exclusive webinar, where top CX experts will share practical strategies that actually work! 💡 What we'll talk about: - Early warning signs of declining NPS and how to fix them. - How to solve issues in real-time – when and how to intervene? - Success stories from our clients – what worked for them? You can look forward to: 🎤 Jan Gabauer, Lead Senior XM Auditor and an expert in CX performance and financial impact. 🎤 Gabriela Ciupitu, CCXP, recently named the #1 CX influencer globally (CXM Stars™). 🎤 Tomas Rosputinsky, CEO & Co-Founder of Staffino. You will have a chance to ask the experts any questions you might have during the interactive Q&A session! 💬  Registration is free! Don’t miss out on expert insights and actionable CX strategies. Save your spot today. #CustomerExperience #NPS #CXStrategy #Webinar

Our live event is tomorrow at 11:00 CET – don’t miss out! 📢 If you want to learn how to turn #detractors into #promoters, this is your moment! Join us tomorrow for a power-packed session with top CX experts and visionaries, including Jan Gabauer, Gabriela Ciupitu, CCXP, and Tomas Rosputinsky. 🎤 🔍 Key takeaways: - How to spot and fix early warning signs of declining NPS. - The biggest customer pain points – and how to solve them. - Real-time issue resolution: when and how to act. - Engaging employees in CX improvement. - Success stories from well-known brands – what actually works! 💬 You will have a chance to ask the experts any questions you might have during the interactive Q&A session! Haven’t signed up yet? There’s still time! Register now for free: https://lnkd.in/dyWWUbEK 🚀 #CustomerExperience #NPS #Webinar

Improving NPS can feel like solving a puzzle — the pieces are there, but fitting them together is the challenge. 🧩 What’s your biggest obstacle when it comes to boosting #NPS in your company? Vote below and see how your peers tackle the same challenges! Need fresh tactics? Join our upcoming expert-led webinar on how to turn detractors into promoters, with real-life use cases and discussion! 👉 https://lnkd.in/ddNUTi2v #CustomerExperience #CXStrategy #Staffino

Untrained agents are costing you customers. How much is bad coaching really worth? 🚨 Even the best customer service agents need guidance, feedback, and support to consistently deliver outstanding #CustomerExperience. The secret? Effective coaching. Here are three game-changing coaching tips for customer care teams: ✅ Use real-life scenarios – The best training isn’t theory, it’s practical. Role-play real customer interactions to sharpen problem-solving skills. ✅ Focus on active listening – Teach agents to listen, acknowledge, and clarify before responding. A simple "I understand your frustration" can defuse a tense situation. ✅ Close the feedback loop – Coaching isn’t a one-time event. Give regular, constructive feedback and track improvements over time. Want all 20 expert coaching tips? Check out our latest blog: https://lnkd.in/dUG3JnXq #CustomerService #CustomerCare #CX #Staffino