Manager, Spa Operations and Training

This role is pivotal in driving the success of our spa and wellness operations, ensuring exceptional guest experiences, and maximizing business performance. The ideal candidate will combine strategic leadership with hands-on involvement in training and operations to enhance the brand, maintain competitiveness, and inspire a high-performing team.

Key Responsibilities:

• Oversee spa operations, ensuring a consistent, innovative, and exceptional spa and wellness experience.
• Drive business performance through effective sales and marketing strategies, contributing to the development of the Annual Business Plan to maximize revenue.
• Monitor and analyze competitive spa products and services, maintaining a competitive edge in the market.
• Evaluate guest feedback and implement improvements to ensure the highest levels of guest satisfaction.
• Collaborate with management to develop creative ideas that enhance the spa’s image and brand reputation.
• Support the design, development, and implementation of technical guidelines, standards, and pre-opening procedures for new spa concepts and brands.
• Lead the creation and execution of comprehensive training programs, including treatment protocols, sales communication, and customer service, tailored to support the spa’s marketing strategy and enhance team performance.
• Develop innovative tools and materials to enhance training effectiveness and promote retail and treatment sales.
• Provide on-site coaching, assessment, and motivation for spa associates, fostering a professional, high-performance culture.
• Create and update promotional treatment procedures and manuals to support spa promotions and launches.
• Recruit, screen, and onboard new spa associates to maintain a strong and skilled team.
• Regularly review and refine training techniques, selling strategies, and assessment methods to ensure continuous improvement and adaptability.

Qualifications:

• Proven experience in spa operations and training management, with a strong background in sales and marketing.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams.
• Deep understanding of spa products, treatments, and industry trends.
• Strong organizational skills and the ability to manage multiple responsibilities effectively.
• Creativity and strategic thinking to drive innovation and improve guest experiences.
• Commitment to maintaining professional standards and fostering a culture of excellence.