Adani Electricity introduces app for field workers to expedite resolution of customer complaints

MUMBAI: Adani Electricity recently launched the MyWork app for field workers to expedite resolution of customer complaints and inquiries, an official said.
"It empowers employees to efficiently manage a wide range of tasks, including planning and distribution, execution, closure, asset patrolling/inspection, safety functions, and GIS (Geographic Information System) integration to achieve faster closure of any consumer request.The app streamlines the entire process, from work assignment and progress tracking to customer feedback. It provides a seamless experience for both field workers and customers by offering a centralized platform for managing tasks and delivering updates on job completion," he added.
With MyWork, field staff can effortlessly access and manage daily schedules, receive critical job details, communicate with managers and colleagues, and navigate to work sites using the built-in location services. Customers benefit from real-time progress updates and feedback, ensuring their satisfaction with the service provided.
“During a recent power outage, I received regular updates on the progress of the restoration work. The timely communication kept me informed until the issue was resolved," said a consumer.