Business Systems

Are your record keeping processes costing you more than you think?⚠️ Still maintaining outdated or end-of-life recording systems? The risks are greater than you might realise - from regulatory failures to skyrocketing costs. Our new whitepaper 'The Cost of Doing Nothing: The Risks and Solutions for Compliance Archiving and Records Management' examines the current landscape of compliance archiving, highlighting the risks associated with inaction and carrying on ‘business as usual’ with multiple systems, file formats and servers. It also offers practical solutions to streamline and future-proof your recorded communications management strategy. ✅ Learn more and get your copy: https://ow.ly/A4T650TlMAf #RecordKeeping #DataArchiving #RegulatoryRisk #CommunicationsCompliance #Wordwatch

Attending The Forum’s Autumn Conference next week? Stop by the Business Systems stand and say hello to Alex Stenton-Hibbert, Neil Draycott, Mark Armstrong & Andrew Robinson, to learn about how we’re helping contact centres streamline processes with intelligent planning strategies and technology. Plus, don’t miss out on a chance to win in our prize give-away! See you there! 👉 https://lnkd.in/d-7MsQxX #theforum #resourceplanning #customerexperience #businesssystems

Wordwatch’s latest survey has been featured in the Financial Times’ Banking Risk & Regulation journal, in an article titled ‘Old Tech, Big Risks.’ Our research highlights that 75% of UK banks still rely on outdated legacy recording systems, posing significant compliance risks. Key findings include: ⚙️ High costs and inefficiencies of maintaining legacy systems ⏳ Challenges in promptly retrieving communications when required by regulators such as the FCA 📱 Inability to manage modern communication methods, including voice notes and video calls As regulatory bodies increase scrutiny, the urgency for financial institutions to modernise their record-keeping practices is clear. The risks of non-compliance - penalties, legal challenges, and reputational damage - are too critical to ignore. 📖 Read the report here: https://lnkd.in/dkqbE3tG #Compliance #LegacySystems #FinancialRisk #VoiceSurveillance #Banking #FCA

Regulators found record-keeping deficiencies in nearly half of enforcement cases between 2022 and 2023. Would you be prepared for a regulator's request? 'The Cost of Doing Nothing' whitepaper reveals the risks posed by outdated recording systems and offers practical solutions to streamline your compliance archiving and records management processes. Get your copy: https://ow.ly/Xm4a50TmIVl #compliance #recordsmanagement #wordwatch #ComplianceArchiving #Regulators #RiskManagement

Are you currently using Calabrio WFM, or considering implementing it? Join Business Systems’ upcoming Calabrio Community Forum Webinar. This session offers Workforce Management Professionals the opportunity to learn industry best practices, explore the latest Calabrio One features, and uncover hidden capabilities. Register now to explore how Leeds Building Society transformed its Workforce Management strategy, improving employee engagement and operational efficiency with support from Business Systems and Calabrio, Inc. Join us to learn: 🔹 How automation reduced inefficiencies and manual workload for 300+ employees at Leeds Building Society 🔹 The impact of self-scheduling and mobile apps on employee satisfaction 🔹 The power of real-time visibility and predictive forecasting for better customer service 🔹 Insights into future plans for innovation 🔹 The latest features in Calabrio One 🔹 Tips for maximizing the value of your solution Don’t miss out - register now: https://lnkd.in/dtwkTkKm #WorkforceManagement #Calabrio #DigitalTransformation #EmployeeEngagement #OperationalEfficiency

🔍 The Future of Customer Experience: AI Transforming Contact Centres AI is not only enhancing efficiency—it’s redefining the way businesses approach customer experience (CX). Contact centres, long viewed as cost centres, are now becoming innovation hubs, where AI is driving superior service quality, cost savings, and customer satisfaction. In our latest blog, based on insights from our on-demand webinar with NICE, we explore key trends shaping the future of CX: 📊 How AI is reducing costs while improving service efficiency  🤖 The evolving role of agents as AI takes on routine tasks, allowing for more human-driven, complex interactions  🌐 AI’s growing capabilities in multilingual support and advanced analytics Discover how AI can transform your contact centre by tapping into the expertise shared in the webinar. Read the full blog and access the webinar here ➡️ https://lnkd.in/dGa9qUHB #AI #CustomerExperience #ContactCentre #Automation #DigitalTransformation #CXInnovation

Join Business Systems and Teneo.ai as we reveal how shifting to an AI-powered, agentless model can reduce full-time equivalents by 30%, saving your organisation valuable resources and operational costs. 📉 Webinar takeaways: ✅ Learn how to cut costs while maintaining service quality ✅ Discover real-life case studies where AI reduced FTEs by 30% ✅ Drive greater efficiency without increasing headcount 🗓 Date: 19th November 02:30PM 👉 Register now to secure your spot! https://lnkd.in/dHwUdmSE #CostOptimisation #AI #Efficiency #ContactCentre

Huge congratulations to Marc Waugh-Bacchus for being named our Employee of the Quarter! 🏆 Marc has consistently exceeded expectations by fostering collaboration, embracing innovation, and delivering exceptional results. His positive attitude and dedication to providing top-notch customer service is truly inspiring. Want to be part of a team that values teamwork, innovation, and customer satisfaction? Check out our open positions at Business Systems! 👉 https://lnkd.in/e2C8aUGz #employeeofthequarter #highperformance #customerservice #businessystems

In 2023, 45% of banks were asked to provide recorded interactions by regulators. Is your organisation ready for such requests? Failing to modernise your compliance archiving can lead to increased risk of penalties, higher costs, and operational inefficiencies. Discover how consolidating legacy and live systems into a single platform can ensure regulatory compliance and future-proof your operations. 🔗 Read our latest whitepaper to learn more about safeguarding your business: https://ow.ly/BFJs50Tu7uV #Compliance #Banking #DataManagement #RegTech #Wordwatch

Is customer churn affecting your contact centre’s success? Join our upcoming webinar with Business Systems and Teneo.ai to learn how AI-powered automation can revolutionise your customer interactions, offering 24/7 personalised support that keeps your customers happy—and loyal! 💡 Discover how AI can help you: ✅ Reduce churn with seamless, round-the-clock service ✅ Deliver consistent, personalized customer experiences ✅ Achieve over 95% automation across channels 📅 Date: 19th November | 2:30PM GMT Don’t miss out on actionable insights—Register Now: https://lnkd.in/dpja47B3 #CustomerRetention #AI #Automation #ContactCentre