Care Quality Commission

We recently published our latest monthly provider bulletins - you can read the updates below: Healthcare https://buff.ly/3YdhgpX Adult social care https://buff.ly/3zW35vW Primary medical services https://buff.ly/3YecI2s Sign up to get the updates straight to your inbox https://buff.ly/2GlS6f4

This week we welcomed 2 important reviews that will help to set the future direction for CQC: the final report of Dr Penny Dash’s review and the first report of the independent review by Professor Sir Mike Richards. Find out more

We're looking for a new Engagement, Insight & Evaluation Manager to join our Engagement team on a 12-month fixed-term basis. In this role, the ideal candidate will be working with colleagues and external stakeholders to develop a deep understanding of our audiences and make sure their views and ideas inform our decision making. They’ll work with teams right across the organisation, bringing people together to ensure their views and experience drive the actions we take and their work will help us do the right things at the right time to deliver our purpose. If you're an effective team leader, someone who has a passion for creating supportive environments helping people to do their best work, we'd like to hear from you! 💼 Job title: Engagement, Insight & Evaluation Manager 💷 Salary: £52,737 (National) or £58,139 (London) per annum 📅 Closing date: Tuesday 29th October 2024 https://buff.ly/3zPmKOl

Claiming research and development (R&D) tax relief Claims from the care sector are highly unlikely to be eligible for research and development (R&D) relief. However, colleagues at HMRC have advised that the care sector is being targeted by some agents who are persuading businesses to make ineligible claims. These agents often promise a ‘100% success rate’ and guarantee ‘no HMRC investigation’. Once the claim is paid, they take their fee and often become unreachable once HMRC begins investigating. If you are contacted by an agent offering to make an R&D claim, please think carefully. Don’t give them your HMRC log-in details. Read the R&D tax relief guidance and review the R&D Guidelines for Compliance. Anyone who has a concern about an R&D claim they have made, or may have been made on their behalf, should email: rd.incentivesreliefs@hmrc.gov.uk and title the email ‘For the attention of the R&D Anti Abuse Unit’. 👉 Read the R&D tax relief guidance https://buff.ly/3BMa9w1

There are a range of statutory notifications that every provider must report to CQC. The legislation allows NHS trusts to submit some statutory notifications via the national system commissioned by NHS England. This used to be the National Reporting and Learning System (NRLS) and is now Learn from Patient Safety Events (LfPSE). This is set out in notifications guidance for providers. It is important to note that independent providers must still make direct notifications to CQC. This is because of the way the legislation is written. This means that, even if an independent provider is able to report the incident via the national system set up by NHS England, they must also make a direct notification to CQC. 👉 Notifications guidance for providers

📢Calling all providers!📢 The Care Provider Alliance is completing a review of provider experiences of the Single Assessment framework for the CQC. They are running an anonymous survey open to managers, nominated individuals and compliance leads from regulated adult social care services and want to hear your perspective, whether you have been assessed under the SAF or not. If you would like to talk to them about your experience working across multiple services at once, please contact: cpasafreview@nationalcareforum.org.uk. This survey will close at 5pm on Sunday 20th October.

Medicines support in adult social care Earlier this year we commissioned Ipsos to undertake research with more than 2400 adult social care providers. The project was to understand what support providers are receiving to ensure medicines are managed safely, how the support impacts the quality of care that providers are able to deliver, and future support needs. The research shows that adult social care services have access to a wide range of different types of medicines support from a variety of sources, including community pharmacy and a range of healthcare professionals. However, just under half of those accessing support from community pharmacies say it fully meets their needs, with making contact with pharmacies a key issue where support didn’t meet their needs. 👉 Read more details about the research

Setting out how we will drive the improvements needed to re-build trust in our regulation On 3 October we set out how we will drive the improvements needs to re-build trust in our organisation, including making immediate changes to support our response to the recommendations in the interim report from Dr Penny Dash. The changes will help us to deliver: ▪️ a clear and transparent programme of assessment and ratings ▪️ quicker and more effective registration and assessments of providers ▪️ simpler and clearer reports. It is vital that we work with providers, the public and wider stakeholders when making decisions about changes and we will use these regular bulletins to share opportunities to engage with us. Read the full update

Registration fee invoices Invoices are currently being sent by post to a provider’s registered address. If you are expecting an invoice and have not received it, please email NCSC.Finance@cqc.org.uk to request a copy. Please include your contact details and provider ID. We will email a copy invoice out as soon as possible. We are managing a large number of enquiries at present. ✉️ Email today: NCSC.Finance@cqc.org.uk

Factual accuracy for your reports We know that some providers have had issues when submitting factual accuracy comments. Where possible providers should be submitting factual accuracy comments using the link provided to them with their draft report. You will receive this via email. We have also updated the forms on our website should you need to use these, however Word forms should only be used in exceptional circumstances and where it is not possible to use the link provided. If you do have copies saved locally, we suggest you update these to ensure you have the correct form. If you do have issues with the factual accuracy process you should contact us in the usual way. 👉 More information