CCS Insight

AI services like ChatGPT, Google Assistant, Alexa, and Siri are leading the market, with strong recognition across the US and Europe. It’s remarkable how quickly ChatGPT has gained traction, especially considering its short time in the spotlight. But what are the consumers' perspectives on AI? 🤖 In the UK, Germany, and Spain, people value AI for functional tasks like document summarisation and smart voice assistance, while creative applications like image and video generation are less prioritised. 🤖 Privacy and data security remain top concerns, especially in Spain (51%) and the US (47%). 🤖 Trust in AI is highest for established tech giants like Amazon, Google, and Microsoft, while companies like Meta face more scepticism. AI adoption is growing, but ethical concerns and trust in service providers are shaping its future. Gain more insight by reading our full report: https://lnkd.in/exRGJ9jS

🌍 New CCS Insight Webinar! Satellite connectivity is transforming telecom, moving from niche to mainstream! Join us on Thursday, 21 November 2024, at 16:00 GMT to explore how operators are using low-earth orbit and 5G/6G tech for innovations like direct-to-device, IoT, and more. 📡✨ Key topics: 🔹 Operator strategies & monetization 🔹 Insights on Starlink, Kuiper, AST SpaceMobile, and beyond 🔹 Smartphone trends & impacts of 3GPP Releases 17 & 18 Secure your spot 👉 https://lnkd.in/eDHKQCvA #Telecom #Satellite #5G #Innovation #Webinar

The promise of 5G was always more than just mobile broadband. Now, we’re starting to see 5G power other sectors of the economy too. For example, the first smart factories using both 5G and AI are arriving. ZTE Corporation is using its own 5G technologies to make its factories smart. Its servers and storage products are manufactured in Nanjing Binjiang where 5G-connected machine vision is now used for quality inspection, ZTE reports this reduces the miss rate by 50%. The use of the combination of AI computing, robotics, and machine vision results in a claimed 20% improvement in assembly quality. AI tools enable more tests to be conducted as well as improving the quality of testing. To measure the energy efficiency of its products, ZTE uses AI and 5G to run over 100 low-power tests across nearly 1000 cycles. ZTE points to other benefits from increased automation with the company saying its packaging efficiency is boosted by 40%. #5G #SmartFactories #AI #Automation #MachineVision  

Yesterday was day two of Qualcomm's Snapdragon Summit 2024! Watch Leo Gebbie and Geoff Blaber share their top 5 takeaways from the event so far, including key trends and announcements shaping the tech landscape For more coverage of the event, sign up to the CCS Insight blog 👉https://lnkd.in/eNdyJGic #SnapdragonSummit #AI #Innovation #Qualcomm

We had the opportunity to speak with Audrey Scozzaro Ferrazzini, Vice President of Government Affairs at Qualcomm, about the evolving landscape of tech regulation. From Europe’s Digital Markets Act to future legislation in Asia, Audrey offered invaluable insights into the regulatory shifts shaping the industry. 🎥 Watch the interview and download the predictions booklet here: https://lnkd.in/d32zcSt4 #CCSPredictions #TechRegulation #DMA #Qualcomm #FutureTech #AI

Geoff Blaber and Leo Gebbie are currently in Hawaii at Qualcomm's Snapdragon Summit 2024. A key highlight from day one was the launch of the Snapdragon 8 Elite, the company's latest mobile platform, which has received support from a wide range of partners. We’re excited to see what day two has in store! Learn more below 👇

Over the next two days, Ben Wood, Simon Bryant and Ann-Sophie Leung-Kwok will be at the Mobile News Circular Summit in London! Ben Wood will kick off Day One with a keynote session on the secondary market, sharing key trends from CCS Insight's extensive research into the circular market for smartphones and beyond. Simon Bryant will also discuss the need for more consistency in the market regarding grading. This event is a fantastic opportunity to explore this rapidly growing area, and the team looks forward to connecting with fellow industry figures! #MobileNews #CircularEconomy #TechEvents #SecondaryMarket #Grading #Innovation #IndustryInsights

Luke Pearce heads our Incubation Projects team, developing forward-looking research programs that explore the shifting landscape of the mobile industry. His focus includes key areas like the rise of 5G private networks, satellite NTN (Non-Terrestrial Networks), fixed wireless access, and emerging consumer technology trends. As a contributor to CCS Insight's predictions for 2025 and beyond, we asked Luke to share his top three forecasts for the future. Check out the full list of predictions here 👉 https://lnkd.in/d32zcSt4 #5G #TechTrends #MobileIndustry #Innovation #Predictions2025

🔍 How Operators Are Embracing Generative AI Generative AI is revolutionising the telecom sector, offering operators a chance to improve customer interactions and streamline operations. Key insights from CCS Insight's recent report include: - Enhanced Customer Service: @Vodafone's TOBi chat bot now interprets full sentences, leading to more natural conversations and improved support. - Growing Demand for Digital Interactions: 17% of UK consumers are interested in engaging with their mobile providers online, especially among younger audiences. - Enterprise Market Opportunities: @Deutsche Telekom's Business GPT aims to improve efficiency for businesses of all sizes. While generative AI presents exciting possibilities, operators must proceed with caution and build partnerships with tech leaders to ensure successful integration. For more details, check out the full report! https://lnkd.in/e2vZQAVX

Last week, we sat down with Annika Bizon, Marketing and Omnichannel Director and Head of Ireland — MX Division, Samsung Electronics UK, to dive into the future of foldables, AI, and smart rings. 🌐 Annika shared fascinating insights on Samsung's innovative strategies, from their Olympic partnership to the launch of Galaxy AI and Galaxy Ring. Catch the full interview and explore our predictions for the future of tech! 👇 #CCSPredictions #FutureTech #AI #Wearables #Foldables #Samsung #Innovation