CCW Europe

🌟 Exciting news ahead of the CCW UK Executive Exchange🌟 We’re thrilled to share our latest insights in an exclusive interview: Navigating AI Adoption: The Build versus Buy Conundrum. As AI transitions from a luxury to a necessity, understanding the implications of building versus buying AI technology is crucial for shaping long-term IT architecture and driving innovation. https://bit.ly/4eXDsds In this report, we spoke with two industry leaders who have taken different paths in their AI journeys: • Paul Cooper, former Head of Technology Delivery, Operations, and Cyber at takepayments •Daniel Allen, Deputy Director of Landlord Support at the National Residential Landlords Association (NRLA) Key topics covered include: 🔍 What should you consider when adopting AI? 🤖 What to look for in an AI vendor? 🏗️ What infrastructure is needed for sustainable AI investments? 📈 Best practices for successful AI implementation? Dive into their insights and equip yourself to make informed decisions in this rapidly evolving landscape. Embrace the future of technology at the CCW UK Executive Exchange. View the full interview here: https://bit.ly/4eXDsds #AI #Innovation #TechLeadership #CCWEurope #DigitalTransformation

🌟 We’re counting down to the CCW UK Executive Exchange! 🌟 As we gear up for this exciting event, we are thrilled to highlight the programme for Day Two (Wednesday, 13th November) with Jo Fairley, co-founder of Green & Black's, who created the world's first organic chocolate brand and the first product to carry the UK Fairtrade Mark. Jo will guide attendees on a sensory journey through the world of chocolate—an experience you won't want to miss! Check out the full programme in the event agenda. 📄 https://lnkd.in/encnF8XV We can’t wait to welcome you from 12th – 14th November 2024! #CCW2024 #CustomerExperience #CXLeadership #Networking

✨ A Summit to Remember ✨ Our event was full of incredible moments, and we’ve been truly impressed by the enthusiasm and energy of everyone who attended the CCW Europe Summit 2024! 📸 Here’s a glimpse of some of the brilliant moments that made the event so special! 🎉 But it’s not over yet—if you haven’t posted your photo from the event, there’s still time to enter the Strike a Pose & Win challenge. How to enter: 1) Post your photo from the event on LinkedIn 2) Use the hashtag #CCWEurope Next week, we’ll be drawing and announcing the lucky winner of a £200 Flight Voucher! ✈️💺 So go ahead, strike a pose, and you could be the one flying high! 🚀 #CCWEurope | #ASummitToRemember

If you're in the CX game and missed out in March, don't make the same mistake twice. November's edition is coming up, and trust me, you want to be there. These events are where we push the boundaries of what great customer experience looks like. Anyone else planning to attend in November? Let's connect and chat about the future of CX #CustomerExperience #CCW #WorkforceManagement #CXInnovation

The whole Pega crew had such an amazing time at CCW Europe in Amsterdam last week. We got to hear from some inspirational leaders about how they are fearlessly embracing cutting edge technology to improve the lives of their customers and employees and we spoke with many many clients hearing their excitement of what the future could look like using Pega. #ccweurope #ccweurope24 Dirk Donkers Catherine Dutton Jacqueline van Wees Roderick Uitdehaag Frank Lodewijks Luc Kear Katerina Papademetriou Kiera Martin Nick Macfarlane Thomas Maiwald-Immer Andrew Wyse CCW Europe Cathy Gu Amanda Jenkins ACXP IQPC

73% of businesses are making AI-focused CX technology a top priority at the C-suite level - are you? https://bit.ly/40acB9x Our latest report, “AI in CX: The Practicalities of Implementation,” draws on insights from over 100 CX leaders from across Europe to uncover: ✔ Where and how top brands are investing in AI technology ✔ The level of impact these investments are already making ✔ Key roadblocks to successful AI implementation (and how to overcome them) ✔ Best practices for building a resilient, AI-ready workforce Learn more about the power of AI in CX and how you can stay ahead: https://bit.ly/40acB9x #CCWEurope #AI #CustomerExperience #CXInnovation #AIinCX #DigitalTransformation

Last week I had the pleasure of attending the 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐖𝐞𝐞𝐤 𝐄𝐮𝐫𝐨𝐩𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 in Amsterdam, a three-day event focused on the digital evolution of Customer Centers. It has been an inspiring chance that provided not only invaluable insights 💡 into industry trends, but also an incredible opportunity for some healthy networking 🤝. Main keyword of the event has been GenAI 🤖 and how we can leverage it to enhance Customer experiences and operational efficiencies. Overall, I left the summit feeling inspired and energized 💪: the focus on customer-centricity and the potential for positive change through digital evolution are truly encouraging. See you next year #CCWEurope #CustomerExperience #CXLeadership #Innovation #Networking #GenAI Gianfranco Allocca, Alessandro Monteverde, Davide Lusuardi, Francesco Napoli, Giovanetto Miriam, Giulia Savino

We’re proud to have participated in CCW Europe this year and happy we could focus on driving meaningful change by including our frontline team members - those who are at the core of every customer interaction. 💛 We’re thrilled to have had Anna Whittlestone represent Marley Spoon and our Customer Communications team with such passion and expertise. The positive feedback on her contributions highlights the importance of elevating diverse voices in industry discussions and fostering opportunities for every team member to make an impact. 🤗 Thank you, Anna!

You asked, and we’re delivering — the CCW UK Executive Exchange returns next March! https://bit.ly/3zMV4cJ   The UK’s premier closed-door, strictly senior, invitation-only event returns on 4th-5th March, to the Hilton Syon Park in London. Join us for an exclusive learning and networking experience as we share aspirational case studies from forward-thinking customer management executives.   2025 Highlights include: All-new Disruptors & Innovators focus morning 2 nights of complimentary accommodation 25+ expert speakers from across industries Exclusive keynote presentation from Jason Bates, Co-Founder and former Chief Customer Officer at Monzo Bank & Starling Bank   View the 2025 Agenda today: https://bit.ly/3zMV4cJ #CCWUKExchange #CustomerExperience #CXLeadership

We are thrilled to share that our workshop today at CCW Europe was a resounding success! With a full house and 50% more participants than we originally anticipated, it was incredible to see such enthusiasm and engagement from everyone who joined. Our three wonderful presenters Sandra, Debora, and Cheryll - led thought-provoking discussions, shared valuable insights, and connected with a fantastic audience. We are beyond grateful for all the participation, questions, and energy that filled the room. We recognize that the workshop "Redefining CX Service Operations in the New GenAI Era" was just a small part of the CCW Europe, and the room could accommodate only a portion of all attendees. If you were among those who couldn’t join this time, please feel free to reach out to our speakers directly - we would be more than happy to continue the conversation and share key insights. A huge thank you to everyone who made this possible - CCW Europe team, Kiera Martin, Olivia Bone, Stefan Wasmuht and participants, and of course, our incredible speakers! If you have questions, would like to know more, or are interested in continuing the discussion, don’t hesitate to join us at Transcom Booth 24-27 or connect with the Transcom team. #CCWEurope #CXLeadership #CustomerExperience #DigitalTransformation #ContactCenter #Transcom