CITF

🌟 Last week, we had the pleasure of hosting Nathan Whittaker and Daniel Surkes from Oaklin, who delivered an insightful session on omni-channel journey mapping. 🌟 If you missed it, check out the teaser below for a glimpse into their expert advice on enhancing customer experiences across multiple channels. 🔜 Coming up on 22 October, we’re excited to have Joe Thomas and Shevi Goodman from Oaklin join us to discuss building a multi-cloud platform with employees in mind. They’ll dive into how a leading FTSE 100 energy firm prioritised internal user experience to drive success. 👉 Sign up here: https://lu.ma/ofy82hqe Don’t miss this opportunity to learn how internal CX can transform your business! #CX #MultiCloud #EmployeeExperience #Leadership #DigitalTransformation

Do you get stuck in the “Anger-Blame” loop? Many people find engaging in conflict very difficult. They know that they are either going to get angry or defensive but those reactive and protective behaviours wear everyone down in the long-run and cost people support and trust of their peers and bosses.  If you want to know how to get out of the “anger-blame” loop, learn more about managing conflict in a positive way in this online coaching session led by our very own Joanna Poplawska.  Book here: https://lu.ma/8ardn2sb #ConflictManagement

Do you get stuck in the “Anger-Blame” loop? Many people find engaging in conflict very difficult. They know that they are either going to get angry or defensive but those reactive and protective behaviours wear everyone down in the long-run and cost people support and trust of their peers and bosses.  If you want to know how to get out of the “anger-blame” loop, learn more about managing conflict in a positive way in this online coaching session led by our very own Joanna Poplawska.  Book here: https://lu.ma/8ardn2sb #ConflictManagement

📢 How to Leverage MS Copilot! Join us on 2nd October for an exclusive session on how the Law Society integrated Microsoft Copilot to streamline workflows and boost productivity. Led by Dave Glanville, Solution Owner (M365) at The Law Society, who'll discuss practical use of AI and how small changes can drive big results. 🚀 Don’t miss out—sign up now! https://lu.ma/vd3lx673

🚀 Unlock the Power of Conflict Management with Expert Coaching! 🚀 Want to understand better how an effective conflict management can improve your organisation’s culture, team dynamics and minimise your stress? Attend this coaching session with ICA certified coach, Joanna Poplawska. This session will be opened to non-members. Book Now! https://lu.ma/8ardn2sb #ConflictManagement #ExecutiveCoaching #TechLeadership  #BuildingTeams

Join us next Wednesday to transform your customer experience with Oaklin! 🚀 Daniel Surkes and Nathan Whittaker will share their cutting-edge CX and Service Design approach, covering everything from journey mapping to cultural transformation. 📅 Date: 25 September 2024 ⏰ Time: 11 AM 📍 MS Teams Don’t miss out—register now! 👉 https://lu.ma/qd60vwrv #CustomerExperience #CXStrategy #ServiceDesign #JourneyMapping #Oaklin #ContinuousImprovement

🚀 Transform Your Customer Experience with Oaklin! 🚀 Are you ready to elevate your organisation's customer journey to new heights? Join us for an insightful session featuring Daniel Surkes and Nathan Whittaker from Oaklin as they unveil their game-changing CX and Service Design approach! 🔍 What You’ll Learn: Comprehensive Approach: From data gathering and initial mapping to pain points analysis and benefits identification. Proof of Concept: Discover how PoC customer journeys can showcase the value of journey mapping, even when gaining buy-in seems challenging. Cultural Transformation: Learn the critical steps to embed customer journey mapping as a core cultural process to foster a customer-centric mindset. Real-World Success: Gain insights from a case study where Oaklin helped an automotive client accelerate their EV goals ahead of the ZEV mandate deadline. 📅 Date: 25 September 2024 ⏰ Time: 11AM 📍 Location: MS Teams Don’t miss this opportunity to learn from the best and revolutionise your approach to customer experience. 🌟 👉 Register Now https://lu.ma/qd60vwrv #CustomerExperience #ServiceDesign #JourneyMapping #Oaklin #CXStrategy #ContinuousImprovement #ProofOfConcept #CustomerCentric #CaseStudy #EVGoals

💡 In today’s fast-paced digital world, having a well-planned tech budget is essential for any organisation's success. But how can you ensure your budget is strategically allocated to maximise ROI and fuel business growth? Join us next Thursday at 11 AM for an insightful webinar on Smart Tech Budget Planning. Tom Zebedee FBCS will share key principles and actionable strategies to help CIOs, IT managers, financial planners, and business leaders make informed tech investment decisions. Don't miss out on this opportunity to optimise your tech budget and drive long-term success. 📅 Date: Next Thursday ⏰ Time: 11:00 AM 👉 Register Now https://lu.ma/tu1qlsla #TechBudgeting #CIO #ITManagement #BusinessGrowth #Webinar

🚀 Just dropped: A new episode of our podcast featuring an insightful conversation between Michele Hanson, a seasoned cybersecurity expert, and Laura Meyer! 🎧 In the snippet below, Michele dives deep into her journey in the cyber world, sharing invaluable tips on navigating stressful situations and thriving in high-pressure environments. Whether you're just starting out or are a seasoned pro, you won't want to miss this empowering discussion on resilience and success in cybersecurity. Tune in now to get inspired and learn how to turn stress into strength! 💪🔐 #Cybersecurity #CareerGrowth #Podcast #Resilience #WomenInTech

🚀 Thrilled to share insights from our recent interview with Laura Meyer and Hari Menon Hari poses a critical question: would you rather understand your team's feelings through exit interviews or through secure internal dialogue? The answer is clear! How does your organisation prioritize employee feedback? 1️⃣ Exit Interviews 2️⃣ Secure Internal Dialogues 3️⃣ Both 4️⃣ Other Please comment below! Let’s commit to listening and fostering a culture where everyone feels heard! #EmployeeVoice #ActiveListening #PsychologicalSafety #Innovation #Leadership