Conductor

Deborah Morralee, our Customer Experience Manager explains how personalised Home Demonstrations are at the heart of our Customer Experience service, offered in-person and as pre-recorded videos. We uncover the importance of Home Demonstration videos, which outline everything from a step-by-step guide to using the security and HVAC systems, kitchen appliances, plumbing, smart home features, and maintenance tips. We share the videos on dedicated portals or resident apps to ensure all new homeowners feel confident and informed about every aspect of their new home from day one. Providing pre-recorded home demonstration videos allows residents to easily refer back for guidance on how to use features or troubleshoot issues themselves before reaching out to the Customer Experience team. These videos are also perfect for investors who lease out their property, they can share the videos with tenants upon leasing. We believe delivering customer excellence through physical and digital touchpoints is key to a seamless customer journey. #CustomerExperience #ResidentialProperty #RealEstate #CustomerSatisfaction #London #HomeDemo #NewHomeOwner

At Conductor CX, we are dedicated to making iconic spaces like One Nine Elms feel like home. Tatiana T., our Senior CX Executive and our handyman have been working closely with the team at One Nine Elms to complete quality assurance and pre-completion snagging ahead of residents moving in. Follow us for more development updates! Excel Winner #CustomerExperience #RealEstate #London #CustomerSatisfaction

We understand that buying a home is more than just a transaction, it's an emotional journey. Every decision, from choosing where to live, to imagining life within four walls, is a unique and personal journey for both individuals and families. We’re dedicated to truly understanding the unique needs, desires, and concerns of our residents, through close interaction with our clients and sales teams, which helps us to better understand their customers before they exchange, complete, and move in. By gaining a better understanding of our residents ahead of practical completion, we can offer flexibility and deliver a more personalised approach best suited to individual preferences to ensure residents are satisfied throughout the journey. Contact Rianne Reading, our Head of Customer Experience to learn more about how we deliver Customer Excellence. #CustomerExperience #RealEstate #London #ResidentialProperty #CustomerSatisfaction

The time is NOW to put #customers the core of #propertydevelopment Chloe Pearson Dominique Kroon Rianne Reading Tara Hamilton

We are excited to share that W1 Place reached Practical Completion at the end of September! This exceptional development of 36 luxury apartments in the heart of London is now ready to welcome its new residents. In anticipation of this milestone, our dedicated Customer Experience team led by Ian W has been undertaking pre-completion quality assurance, snagging, and functionality testing to ensure the apartments meet the required standards and importantly, customer expectations. As part of our focus on enhancing the customer journey, we have provided comprehensive branded materials to assist residents in planning their move. This includes a move-in guide, key handover form, move-in gifts and more, to ensure the process leading up to their move-in day is smooth, effortless, and one to remember. We look forward to welcoming our W1 Place residents over the coming months! Concord London Developments #CustomerExperience #RealEstate #London #PracticalCompletion #Residents

Ever wondered what it’s like to be a Senior Customer Experience Executive? We followed Fieroza Selman to get an exclusive look into her day-to-day activities. Fieroza is responsible for assisting with key handovers and home demonstrations, as well as managing all resident communications, from general enquiries to assisting with the resolution of apartment snags and defects. She addresses any concerns raised, arranges inspections to pre-qualify issues, and manages the diaries of our in-house handyman and contractors. Fieroza ensures high customer satisfaction levels by keeping residents well informed of any ongoing works, serving as the first point of contact. She plays a crucial role in delivering an exceptional customer experience on-site, working alongside all stakeholders from the client, building management and contractor teams. #CustomerExperience #ResidentialProperty #RealEstate #CustomerSatisfaction #London

As our team continues to grow, gathering together becomes increasingly important, providing a chance to unwind, lift everyone’s spirits, and connect away from the usual desk setting. For this month's team social, we bonded over pizza, followed by an exciting evening at Hijingo’s bingo. A high-energy experience, especially when @Lauren Sadler rocked out on air guitar during a penalty round! Overall, it was a perfect evening spent with both new and existing team members. Chanice Ali, Lauren Sadler, Wendy Edwards, Jameelah Bowden, Fieroza Selman, Tatiana T., Ian W, Tara Hamilton, Gyanendra Tewari, Andrei Lonel, Gabriel Alexsandru, Sahina Sherchan #TeamSocial #Newhires #MeetTheTeam #CustomerExperience #RealEstate #London

3 reasons why it is important to have the right contractors. 1. The right contractors ensure residents receive a friendly, discrete, top-quality service. Whether it's plumbing and electrical repairs or French polishing remediation, having skilled and professional contractors is essential when working in someone's home and entering their private space. 2. In a high-end residential environment, things can happen unexpectedly, and being able to provide a dependable service is essential. So, having the right contractors who are available, flexible, familiar with the site, and reliable is key to resolving issues quickly and efficiently for residents. 3. Properly vetted contractors with up-to-date insurance, certifications, and paperwork ensure that all work complies with legal and safety standards, giving us and our clients peace of mind. At Conductor, we have four, full-time contractors dedicated to our schemes, working alongside our front-of-house CX Managers. Stay tuned for their introductions coming soon! #CustomerExperience #ResidentialProperty #RealEstate #London

Tatiana T., our Senior CX Executive, has been working closely with Excel Winner Aftercare Manager Jonathan Murdoch, preparing the homes for new buyers at #OneNineElms. Our Customer Experience offering comes in many shapes and sizes, and at One Nine Elms, we are on-site to manage snag and defect resolution ahead of first resident move-ins. We deliver pre-completion quality assurance, snagging, and functionality testing to ensure the apartments meet the required standards and most importantly, customer expectations. For more information about our services, feel free to DM Rianne Reading. #MeetTheTeam #CustomerExperience #RealEstate #London

We strive to deliver a seamless customer experience, and also to continually improve our service, therefore, open and honest Resident feedback is essential. Our regular Resident Satisfaction Surveys are distributed 8-12 weeks post-completion, and throughout the project lifecycle, allowing us to benchmark against previous months, and against our internal KPIs. On a recent private market sale project, the results speak for themselves: – Move-in Guide & Pre-Handover Materials: 96% found these materials helpful – Key Handover Process: 100% satisfaction rate – Home Demonstration: 96% satisfaction rate Contact Rianne Reading, our Head of Customer Experience to learn more about how we deliver Customer Excellence. #CustomerExperience #RealEstate #London #ResidentialProperty #CustomerSatisfaction