Contact Centre Monthly

🎃👻 HAPPY HALLOWEEN 👻🎃 Show us your spooky celebrations and we will share them on our socials! #halloween

Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to increase focus on the conversation. Read more here: https://lnkd.in/eFKhnhvJ

Ascensos partners with SentiSum to transform Customer Experience. read more: https://lnkd.in/esmFsZnK

8x8 Launches Operator Connect for Microsoft Teams to Streamline Reliable Telephony Deployment and Adoption for Organizations using Teams. Read more here: https://lnkd.in/eaH3KMaP

Ventrica announces new partnership with global parentcare brand Tommee Tippee. Read more here: https://lnkd.in/eiknefyZ

Compliance, Risk and Best Practice in Contact Centres. Ventrica’s latest whitepaper: 'Compliance, Risk and Best Practice in Contact Centres' shines a light on the evolving regulatory landscape, highlighting key challenges and offering practical strategies to enhance compliance and minimize risks. Highlights include : ⭐️ Practical compliance tips ⭐️ The top compliance risks for contact centres ⭐️ The role of the compliance officer ⭐️ Bridging compliance and strategy ⭐️ Understanding the regulatory landscape Get your free copy here: https://lnkd.in/dckJdUr2

Jabra has announced a price reduction on the Jabra Engage 40 headset for more cost effective levels of customer satisfaction. Read more: https://lnkd.in/egs2Jzt5

New survey from NICE reveals lack of consumer awareness around their vulnerability status. Despite rising costs, just 17% UK adults self-identified as a ‘vulnerable consumer’ in a new survey Yet, as many as 67% would be classified as such when assessed against official vulnerability criteria More regulation means UK businesses risk fines if not accurately detecting and responding to vulnerable customers read more and your FREE copy of the report here: https://lnkd.in/e4armXHr

Brilliant article by Marianne Withers from The Verity Centre looking at handling sensitive communication within our centres. Mastering Delicate Contact Centre Communication - A Guide to Sensitivity Read more here: https://lnkd.in/ezP4FBVV

CX Strategy Event: Automating and Transforming your customer experience with AI, Data & Digital. 21st March 2023, Tower of London There's an exciting event coming up that's tailor-made for experts looking to improve their customer experience and balance AI with a human touch for CX success. Join Skipton Building Society, Genesys, and Kerv at the Tower of London on the 21st March to hear from industry leaders on how you can tap into the transformative power of #AI, #Data, and #Digital Channels to deliver a superior customer experience strategy. To find out more and information on how to register visit: https://lnkd.in/e4yHKU3w #cx #cxstrategy