The UK Contact Centre Forum

The next UKCCF networking event is on the 26th September 2024, being hosted by Vax Ltd offices in Droitwich Birmingham. We have presentations from CCA Recruitment Group, Huntswood, Darwin Technology Solutions and a case study from our host Vax Ltd Spaces will be limited so reserve your seat today: https://lnkd.in/eAyz_TZW

Just over two hours to go until our webinar introducing you to our new Contact Centre Accreditation Programme. There is still time to join Trevor Butterworth from UKCCF, alongside Chris J de Souza and David Walshe from CGI as they take you through the accreditation programme, whats involved and how becoming accredited can boost your business. Join us free here: https://lnkd.in/epCm4Se3 #ukccfaccreditation #webinar #contactcentre #ukccf

Just two days to go until our live webinar session - Have you registered yet? Join Trevor Butterworth and guest speakers Chris J de Souza and David Walshe from CGI as we give a full overview of the new UKCCF Contact Centre Accreditation Programme. Register your place here: https://lnkd.in/epCm4Se3 Can't make the live session? Register your details on the link above and you will be emailed the replay.

Did you see our exciting announcement last week? We have officially launched our Contact Centre Accreditation programme with CGI. Want to know more? Join us on Wednesday 7th August @ 12:00pm for a live webinar session to find out more information. You can register your place here: https://lnkd.in/epCm4Se3 Can't make the live session? Register your details above and you will be emailed the reply. We hope to see you there.

Want to know more about our new Contact Centre Accreditation Programme? Our Founder Trevor Butterworth will be joined by Chris J de Souza and David Walshe from CGI on the 7th August, 12:00pm - 12:30pm to dicuss: - An overview of the Accreditation Programme - How you can get involved - The Accreditation process - Answer any questions that you may have. You can register your place here: https://lnkd.in/epCm4Se3 Can't make the live session? Register your details using the link above and the replay of the webinar will be emailed to you after the event.

🔊 Announcing the launch of the UKCCF Contact Centre Accreditation Programme powered by CGI 🔊 This initiative is designed to provide contact centres across the UK with an opportunity to gain formal recognition for their expertise and commitment to excellence in our industry. Find out more information here: https://lnkd.in/exuw8iJp Join us on the 7th August at 12:00noon for a live webinar session looking at the UKCCF Accreditation Programme, what the accreditation means and the process of achieving it. Trevor Butterworth will be speaking to Chris J de Souza & David Walshe from CGI to give you all of the information that you will need and answer any questions you may have. Register your place here: https://lnkd.in/eWd48aZC

👉📢Whether you’re looking to enhance your contact centre's performance, learn from the best, or simply stay ahead in the industry, the Contact Centres in Financial Services Summit is an opportunity you cannot afford to miss. We look forward to welcoming our first line up of speakers on 11th July! Martin Teasdale, Founder & Host at Get out of Wrap Rachel Williams, Founder at The Experience Corporation Lynsey Hanson, Data Protection Officer at TenIntelligence Trevor Butterworth, Founder at The UKCCF Anna Roughley, Head of Insight at The Lending Standards Board Elaine Lee FCIM MCIOF, Managing Director at ReynoldsBusbyLee Ltd Leigh Hopwood, CEO at CCMA | Call Centre Management Association Sven Grube, Director of International Expansion at Parloa Chris J de Souza, Director of Business Consulting at CGI 🎫SECURE YOUR TICKET AT: https://lnkd.in/et_FY35B #callcentres #contactcentres #financialsector #financialservices #summit

Earlier this year UKCCF, supported by the CGI Contact Centre and Customer Experience Advisory Team, conducted our first UK Contact Centre Benchmarking Survey. The response was fantastic delivering really interesting insights into how our industry is evolving. You can request your FREE copy of the report and watch our recent podcast featuring: Trevor Butterworth, David Walshe and Chris J de Souza as they talk about the results from the survey. https://lnkd.in/ewXWThBe

It's not too late to register to join our webinar this Wednesday (10/04) @ 12:30 in partnership with NICE. A new study from Focaldata and NICE has found that only 17% of consumers self-identify as “vulnerable” despite a whopping 67% demonstrating one or more vulnerability characteristics when assessed against FCA criteria. This can include health and capability restrictions as well as major life events such as bereavement. Sadly, the ‘vulnerability awareness gap’ as highlighted in this new study means organisations often overlook signs of vulnerability during customer interactions, leading to negative outcomes and poor customer retention.   Join our expert panel: Richard Bassett, Elaine Lee FCIM and Chris Fitch, PhD, FRSPH to hear more about: - The results from new research into the misconceptions surrounding vulnerable customers in the UK - How AI can help to identify subtle signs of vulnerability and automate responses based on need - The impact this has on agents in empowering them to offer the best service possible, every time - Real-life examples in improving consumer vulnerability detection and the impact it has had on the business Can't make the live session? Register your details to automatically have the replay sent to you via email. Register here: https://lnkd.in/eZuuU7fw

FREE WEBINAR: Duty of Care: Improving Services for our Vulnerable Customers 10th April 2024 - 12:30 - 13:30pm. In partnership with NICE, we are running the next webinar in our series: Vulnerable Customers. A new study from Focaldata and NICE has found that only 17% of consumers self-identify as “vulnerable” despite a whopping 67% demonstrating one or more vulnerability characteristics when assessed against FCA criteria. This can include health and capability restrictions as well as major life events such as bereavement. Sadly, the ‘vulnerability awareness gap’ as highlighted in this new study means organisations often overlook signs of vulnerability during customer interactions, leading to negative outcomes and poor customer retention. Join Richard Bassett, Chris Fitch, PhD, FRSPH and Elaine Lee FCIM as they discuss: - The results from new research into the misconceptions surrounding vulnerable customers in the UK - How AI can help to identify subtle signs of vulnerability and automate responses based on need - The impact this has on agents in empowering them to offer the best service possible, every time - Real-life examples in improving consumer vulnerability detection and the impact it has had on the business Register your place here: https://lnkd.in/eZuuU7fw Cant make the live session? You can register your details to be sent the replay of the webinar via email shortly after the live event ends.