Creative Virtual

We all love a good conversation. Whether it be an in-person real-person conversation or an online conversation with a “virtually created person”, we want the conversation to be engaging and flowing. We want to have trust and feel confident that what we are being told is correct, and for the conversation to take place within context so that it concludes satisfactorily. Because conversations are always multidimensional the best conversational AI solutions are those that engage a multidimensional ecosystem. https://lnkd.in/ebSJZz5a

In the latest edition of Wharflife Chris Ezekiel shines the spotlight on the green places of Canary Wharf and how the opportunity to connect with nature is a necessary and welcome break from our screens. Taking time to prioritise the real world over the virtual world is the key to smarter decision making and improved productivity. The virtual world is part and parcel of our every day and technology is making the world of work better. However, making sure we truly connect to and experience the real world must also be part and parcel of our every day.

Customer experience is personal. So many companies are driving strategies that chase customer experience as the differentiator, but to have any chance of succeeding businesses must understand that conversational AI needs to be personal. On top of knowing, they also need to ensure the conversational AI acts personally. This means the customer experience must be a human experience. #customerexperience #conversationalAI Chris Ezekiel Patrick Gallagher Yonja Bombardiere Adrian Mottershead Shantanu Purandare Liam Ryan Scott Tompkins https://lnkd.in/ezqWW7ys

Looking forward to joining our partner Continuous Technologies International Limited at #HKCCA24 on Thursday 31 October. Our CEO Chris Ezekiel is one of a host of industry leaders speaking at the event. We hope to see you there.

In my latest ‘Virtual Viewpoint’ column in Wharf Life I talk about how Creative Virtual is helping organisations understand and navigate AI in a holistic and pragmatic way. Our experience is across an Al framework that encompasses technology, legislation, risk, security, content and ethics. Creating successful Al projects is only possible when approached from the perspective of technology delivering better outcomes for humans.

Saying that something is intelligent doesn’t necessarily make it so. In the world of AI the intelligence stems from having the correct combination of several elements and bringing these together.  https://lnkd.in/e9PjBueV

Battling to keep up with AI technically or socially, politically or legislatively? Don’t worry you’re not alone. Over the past 12 months or so, when speaking with customers, partners, colleagues, developers, industry leaders, friends and even family, a day hasn’t gone by when the topic of AI hasn’t arisen. There are two sides to the AI hype. There is all the negative stuff, hyperbole and misinformation. Then there is all the positive stuff around business benefits. https://lnkd.in/e__JKPs6

Missed our recent webinar on "Driving Connections: The Role of AI in Shaping the Future of Mobility"?         The session was packed with valuable insights and practical strategies from industry experts from Concentrix and Patrick Gallagher from Creative Virtual. A few key take aways from the session:      1. AI will fundamentally change the mobile experience, unlocking connected experiences across multiple touch points.   2. Consider the overall experience and how AI can be used to enhance the customer experience in mobile channels. 3. Organisations need to consider a number of ethical and privacy considerations in their AI adoption strategy.      You can catch up on the full recording of the webinar here: https://lnkd.in/g4qFiJiN    #PowerofConcentrix #Webinar #CX #Mobility #AI #ConcentrixANZ Jonas Katzellenbourg Gareth Sutton Phesephony Naidoo Concentrix Catalyst

There’s lots of talk about the future of search. However, bringing AI capability to an organisation’s ‘search’ functionality, either on their website or internally, to better serve customers and employees doesn’t have to be the ‘future’. Today, organisations can use AI to power search and do so in a way that meets the risk, compliance and governance protocols and policies of that organisation. https://lnkd.in/ewm4PRhS

Navigating the journey to "Destination AI" is different for every company, with many influencing factors to consider. Read the latest Wharflife Virtual Viewpoint column by Chris Ezekiel. https://lnkd.in/eNja5M6C