Customer Experience Magazine (CXM)

It's that time again, and the third issue of the CXM Review is here!🌟 Two years ago, CXM released the first printed and digital magazine to review the past year in CX. Since then, we have committed to bringing you special annual publications. Now, we are proud to present the third edition of CXM Review: CX at the Crossroads. This third free issue looks back at those companies that have done it right - those that have taken home the trophies for their initiatives, that are ahead of the curve, and that do what customers need. The new issue is a tribute to award-winning business case studies, thought leadership pieces, interviews, and more. Like last year, our concept and core values of CXM Review remain the same. CXM Review serves as an evergreen. A guide to keep saved to refer back to whenever you need it. It's all-encompassing and exclusive and it's here. 🌍✨ Find the full magazine in the link in the first comment! #CXMReview3 #cxcrossroads #digitalmagazine #newissue

Who are vulnerable customers, and what makes their needs unique? Some customers might require extra care from your business. Aptean defines vulnerable customers as those who need additional support during their interactions. They require more time, empathy, and a safe environment from your customer service representatives. By recognising and addressing their unique needs, businesses can create a more inclusive and supportive customer experience. To learn more about how to serve vulnerable customers effectively, download Aptean's free eGuide! 👇 https://lnkd.in/dre_ec6g #vulnerability #customerexperience #eGuide #inclusivity #customercare

Economic uncertainty and increased stress are harming employee wellbeing. Alight’s 2024 International Workforce and Wellbeing Mindset Study found that many workers are feeling burned out and seeking new opportunities. The new article by CXM Editorial explores what employers need to do to retain top talent and how to offer comprehensive benefits packages and supportive work environments. Make sure you read the full story on our website! 👇 https://lnkd.in/dFewZTxY #employeeexperience #wellbeing #crisis #economicuncertainty #cxmnews #burnout #retainingtalent

Happy Friday! Here's the latest roundup of industry news from this week in CX. 📢 This week, we’ve been looking at whats going on with AI, what drives businesses to change, and are there any innovative ideas left? We’re also discussing new updates from Estée Lauder, Temu, and more! To view this week's entire news, read the full report here 👉 https://lnkd.in/duQKXwsJ For a summary round-up, continue on to our newsletter here 👇 #thisweekincx #cxnews #industrynews #cxresearch #cxcommunity #customerexperience

In a recent interview with CXM, Bruce Temkin, a renowned CX expert and co-founder of the CXPA, he shared his thoughts on the evolving customer experience landscape. Having recently stepped down from his position at Qualtrics XM Institute, Temkin is now focused on his new initiative, Humanity@Scale. We delve into CX practitioners' challenges, the importance of continuous improvement, and the potential impact of generative AI. Read the full interview and let us know your thoughts! 👇 https://lnkd.in/dUWj5Rmf #cxminterview #customerexperience #cxchallenges #cxevolution

New episode alert! 🎙️ This month, Danny Wareham, engagement director with Firgun, takes over the CX Lore to interview Saira Demmer, CEO of SF Recruitment and CX leader, who has been winning plaudits and awards for a model of people-powered success. They chat about empowering team members, reducing staff churn, and forming lasting business relationships with clients. Tune into the latest CX Lore Podcast episode! 👇 https://lnkd.in/d-gxEHEf #cxlore #newepisode #cxpodcast #employeeexperience #recruitment #winningstories #empoweringpeople

Cloud technology is revolutionising CX by enabling hyper-personalised interactions. By leveraging AI and machine learning, businesses can examine vast amounts of data to understand customer behavior and deliver tailored experiences at scale. This empowers brands to offer relevant products and services, enhancing customer engagement and driving deeper brand loyalty. To learn more about how cloud technology is shaping the future of CX, read Angelina Maksimovic's full article on our website. Link in the first comment. #cloudtechnology #cxevolution #customerexperience #futureofcx #personalisation

October was a month full of CX insights, events, and new trends! From CX Day, which provided details on what matters most and developed credible proof that properly executed CX can lead to stronger bottom-line financial results, stakeholder value, employee engagement, and customer growth, to UKCXA '24, which celebrated the biggest achievements in CX this year. And while this is a lot to cover and discover, we're now looking into what's happening next. So we wanted to ask you... #communitypoll #cxtrends #emergingtechnology #cxm #genai

Happy Friday! Here's the latest roundup of industry news from this week in CX. 📢 This week, we’ve been looking at how reviews impact customer behaviour, what’s happening with the job market and is cloud technology the frontier in CX and personalisation. We’re also discussing new updates from Apple, Tesla, and more! To view this week's entire news, read the full report here 👉 https://lnkd.in/drns7j4N For a summary round-up, continue on to our newsletter here 👇 #thisweekincx #cxnews #industrynews #cxresearch #cxcommunity #customerexperience

A new survey shows that inflation is causing many to cut back, especially Gen Z. But, despite the overall trend, the average Halloween budget is actually increasing. 🎃 What does that mean for retailers? Read the full article on our website and find out! Link in the first comment. #halloween #shopping #retail #customerexperience #consumerbehaviour #cxnews