DDC OS

As we wrap up National Customer Service Week 2024, we want to reflect on the importance of exceptional customer service and the partnerships that help drive it forward. ⭐ At DDC OS, we’re proud to support and invest in the customer service industry through collaborations with key partners such as CCMA | Contact Centre Management Association, The UK Contact Centre Forum and Get out of Wrap. These partnerships help us stay at the forefront of industry advancements and best practices. Here’s to driving innovation and excellence in customer service every day! 🤝 #NCSW2024 #NationalCustomerServiceWeek #DDCDiscusses #TeamDDC

This year's National Customer Service Week is focused on 5 key themes that highlight essential areas of customer service excellence: 1️⃣ The Future of Service 2️⃣ Service With Respect 3️⃣ Effective Service Leadership 4️⃣ Risk, Reputation & Trust 5️⃣ Customer Service Recognition Day To dive deeper into these themes, we've curated a list of our blogs that cover them all: 💡 The Future of the Workforce vs. AI 🎮 Gamification in the Contact Centre ⚙️ Handling Complaints: The Key to CX Success 🚀 Unveiling Leadership Potential with Jo Bonser Check out the links to these blogs in the comments below! ⬇️ #NCSW2024 #CustomerServiceWeek #CX #Leadership #AI #Gamification

🌟 It's National Customer Service Week 2024! ⭐ We want to take a moment to celebrate and give a huge shoutout to the incredible customer service professionals who are the foundation of our DDC team! 🙌💼 Your dedication, passion, and commitment to delivering exceptional service make a world of difference every day. We are proud to have such a talented group of people representing us and putting our customers first. Thank you for everything you do! 💙 #NationalCustomerServiceWeek #TeamDDC #CustomerServiceExcellence #NCSW2024

🌍🎙️ Happy International Podcast Day! 🎙️🌍 At DDC OS, we believe in the power of sharing knowledge, stories, and insights that drive our industry forward. We're incredibly proud that several of our talented team members have been featured on the Get out of Wrap podcast. From discussing the latest trends in outsourcing to sharing personal experiences in the industry, our team has contributed to thought-provoking conversations that truly matter. 🧠💡 Martin Teasdale keep up the fantastic work, we highly recommend anyone in the contact centre world check him and his podcast, Get out of Wrap, out! Find all of our episodes here! 🎧⤵️ https://lnkd.in/eAAwXrkB #InternationalPodcastDay #GetOutOfWrap #TeamDDCOS

Outsourcing can be a game-changer for your business, but choosing the right location can be a challenge. 🌍 Swipe through our carousel for 5 key factors to consider when selecting the ideal outsourcing location.📍 Need more insights or personalised guidance? Check out our blog ➡ https://lnkd.in/evYWQgUp, or reach out directly. 💬 #OutsourcingLocation #TeamDDC

It was great to see Joanne Bonser on stage today at the CCMA Connect event, sharing her expertise on Cultivating Empowerment and Optimising Engagement. This topic truly reflects her passion and approach. We hope everyone found her perspective as impactful as we do at DDC OS! Great insights were shared from the entire panel and across the event in general. A big thank you to the CCMA | Call Centre Management Association for hosting such a great event. ⭐

🚨We are excited to announce that we have some finalists in the building!! The UK Contact Centre Forum Awards Programme is coming up, and we are delighted to be shortlisted in two categories. A huge shoutout to: ⭐ Amy Hollingworth who has been shortlisted in the Head of Contact Centre / Director of the Year category. ⭐ Joanne Bonser who has been shortlisted in the Customer Experience Manager of the Year category. Good luck on the night both, and of course, to all of the other finalists. DDC Discusses are delighted to be the headline sponsor this year. #UKCCFA2024

We're thrilled to share that we have successfully completed another round of annual ISO audits this week, earning certifications for ISO 14001:2015 and ISO 22301:2019. These achievements highlight our team's dedication to maintaining top-tier standards in our Environmental Management and Business Continuity Management Systems. A huge thank you to the DDC OS team for their continued commitment to excellence! 🌟 https://lnkd.in/gryuM2-W #TeamDDC #BusinessExcellence

It's been a great week here at DDC OS as we successfully passed two annual external ISO audits, ISO 31000: 2018 and ISO 9001: 2015, with no non-conformities. These certifications reflect the dedication and hard work of our entire team, ensuring that our Quality Management System and Risk Assessment Management System meet the highest international standards. A big thank you to everyone at DDC for their commitment to excellence! 🌟 #TeamDDC

🌟 We’re excited to announce that DDC OS will once again exhibit at this year’s Call & Contact Centre Expo UK at the ExCeL in London! 🌟 As the leading event for customer engagement professionals, this expo provides the perfect platform for us to showcase our innovative solutions, shaping the future of customer service. 📅 Mark your calendars for the 27th & 28th of November, and make sure to stop by our stand. 🎟️ You can secure your tickets here: https://lnkd.in/eMiGCvM7 #CCC24