DHL eCommerce UK

👀 Did you see? Ofcom has released its annual Post Monitoring Report - and DHL has ranked second for customer service 🥳 Onwards and upwards!

Next up in our meet the team series: Gary Hope! He told us about his proudest moment and what the future might look like for DHL eCommerce UK. 𝗪𝗵𝗮𝘁’𝘀 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝘁𝗵𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲? “As Head of Network Operations, I’m lucky enough to interact with all parts of the business: Hub, Commercial, HR & Support functions… so the diversity of the role is key. In a day, I can go from discussions with the board to interactions on the warehouse floor and everything else in between.” 𝗪𝗵𝗮𝘁 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗱𝗼𝗻𝗲 𝗶𝗻-𝗿𝗼𝗹𝗲 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂’𝗿𝗲 𝗿𝗲𝗮𝗹𝗹𝘆 𝗽𝗿𝗼𝘂𝗱 𝗼𝗳? “It was a Mother’s Day Hamper recovery last year: I was proud of the whole team effort. The Friday collection vehicle carrying the consignments was behind an accident which closed the road… meaning the Trunk vehicle didn’t arrive in the Hub until 7:30am on Saturday morning. All of our network connections had been missed, so we couldn’t get the product to the various delivery sites around the UK. When we knew there was an issue, I got hold of the Senior Leadership team and Regional Ops Managers early on Saturday morning and we came up with a recovery plan. All sites pulled together and we got the deliveries out on the Saturday and Sunday, including to Scottish addresses. The client recognised that this was above and beyond from DHL to help meet their customer expectations. It shows just what a committed workforce can achieve” 𝗪𝗵𝗮𝘁 𝗱𝗼 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲 𝗳𝗼𝗿 𝗗𝗛𝗟 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗨𝗞? “The UK carrier market is suffering across the board because of the current economic climate, but there’s still lots to be excited about. We have opened a new state of the art Hub and a network expansion plan to compliment it. Bringing it back to our people, we’ve also retained our ‘great place to work’ accreditation, and we will keep investing in our staff in the future.” 𝗪𝗵𝗮𝘁’𝘀 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝘁𝗵𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝗵𝗮𝘀 𝗵𝗮𝗽𝗽𝗲𝗻𝗲𝗱 𝘁𝗼 𝘆𝗼𝘂 𝘁𝗵𝗶𝘀 𝘆𝗲𝗮𝗿? “My wife and I spent a month in Australia visiting our son and granddaughter. And the trip to Steve Irwin’s Australia Zoo was fantastic!”

Why do shoppers buy from abroad? Are they satisfied with the shopping experience? Click through the carousel to see what consumers in 24 countries want from UK retailers in 2024. Or get the deep dive in DHL’s Cross-Border Buying Report: https://okt.to/gsdpjP

Got a parcel to send overseas? Our new international economy service for personal senders is just the ticket! And with (dare we say it…?) a certain holiday on the horizon, making sure your gifts arrive in time for the big day is paramount 🎄🎁 So plan ahead, send early and rest assured that We’ve Got It! Book now: https://okt.to/dEmkLh #DHL #internationalparceldelivery #logistics #sendaparcel #wevegotit

Our new 25,163sqm hub in Coventry has the capacity and resilience to support your business, even in your busiest peak periods. Keep checking back on the DHL eCommerce UK LinkedIn for updates on the hub! #DHL #logistics #parceldelivery #PeakSeasonPlanning

Happy National Coming Out Day from all of us at DHL eCommerce UK! Today is a day of empowerment for LGBTQ+ people, celebrating the importance of coming out and the ability to live openly, free from discrimination. Diversity, equity, inclusion and belonging (DEIB) is so important to DHL, as is creating an inclusive workplace where each of us can be our authentic self every day. #DHL #deib #nationalcomingoutday

It’s World Mental Health Day and this year’s theme is workplace mental health. What do you do to prioritise your mental wellbeing in the workplace? Post your tips in the comments below! #DHL #WorldMentalHealthDay #WorkplaceWellbeing #mentalhealthintheworkplace

A couple of weeks ago, some of our HR team visited Nuneaton and North Warwickshire Equestrian Centre to help out. It was all part of Global Volunteering Day, part of our mission of connecting people and improving lives. It was a good thing the weather held out as the team got stuck into painting fences! NNWEC has been providing riding for the disabled lessons and have since branched out as an approved BHS Riding Centre to provide services for the Changing Lives Through Horses program. Thanks to Peace Adewoye, Ivett Fecske-Kereszt (MSc in HRM, Assoc CIPD) , Emma Ward, Natalie Woods, Joanna Weston, Melissa Ives, Charlotte Routledge and special thanks to Ella Maughan for providing the info and Paula Gardiner and Hannah Greer for taking the pics!

This National Customer Service Week (7th-11th October) is all about going ‘Above & Beyond’ and celebrating how this ethos creates great customer service! Exceptional client support is integral to the entire DHL Group’s strategy. So we’d like to say a big thank you to the DHL eCommerce UK customer service team for all their hard work! 💛 #DHL #CustomerServiceWeek #CustomerService #ThankYou

For many SMEs, the Black Friday and Christmas peak is just around the corner – so planning is well and truly underway! Want to check if you’ve got everything covered in time? Read our team’s top tips for preparing for peak: https://okt.to/F4yOSL #DHL #logistics #parceldelivery #PeakSeasonPlanning #SMEs