About us

We’re Domestic & General, the appliance care experts. We look after the things you rely on every day to keep your home running. In fact, we protect, repair and care for millions of products and appliances each year – from fridges and washing machines to TVs and boilers. We’ve been in business since 1912 and we’re always looking ahead to what’s next, so you know we’ll be there when you need us.

Industry
Financial Services
Company size
1,001-5,000 employees
Headquarters
LONDON
Type
Privately Held

Locations

Employees at Domestic & General

Updates

  • View organization page for Domestic & General, graphic

    21,915 followers

    That's a wrap for October. ✔️ In case you missed it, here's some key highlights: 1. D&G Italia partnered with Midea Italia to offer subscription protection plans to customers 2. We hosted our 28th Annual Total Excellence & Quality Awards (TEQ) celebrating our OEM partners exceptional service, innovation & teamwork 🏆 3. Announced two more Great Place To Work UK, accolades - Best Workplace for Wellbeing and for Development, to go alongside our 2024 Best Workplaces for Women and Financial Services & Insurance listings 💙 4. We hosted our third Wellbeing Festival, with lots of stands offering advice, support, awareness & interactive games 5. We hosted an unforgettable, empowering event in celebration of Black History Month 🎤 6. We celebrated Diwali with delicious food, singing & games alongside our Hexaware partners 🎇 7. Attended The Supply Chain Excellence Awards & celebrated being shortlisted for both the Supply Chain Operations Award & the Supply Chain Health & Safety Award 8. Our Global Women’s Network, New & Awaiting Parents team hosted the first ‘Fill Your Cup’ session ☕ 9. Spooktacular celebrations were in full swing for Halloween across Wimbledon, Bedworth & Australia 🎃 10. Officially opened our Colleague Exercise Facility in Nottingham, a special thanks to Marie Rogers CII FInstLM, Harris Mbuti, our Operations & Facilities teams for bringing the idea to life 🏋♀️ What an incredible month it has been. 🙌 Stay tuned for November! Looking for your next role? Check out our current vacancies: https://bit.ly/3Wrhndd

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  • View organization page for Domestic & General, graphic

    21,915 followers

    We’ve only gone and got four! We’re pleased to share a round-up of the accolades D&G has received from Great Place To Work UK: 🔵 19th in the UK’s Best Workplaces for Women 2024: Proud to be recognised for our commitment to promoting gender equality and fostering a consistent employee experience. Our Chief People Officer, Anna Capitanio, emphasises, “We’re on a mission to create a truly inclusive working environment at D&G. There’s always more to do, but we’re committed to raising the bar and enabling everyone to contribute their best work.” 🔵 One of the Best Workplaces in Financial Services & Insurance (Large & Super Large Category): This prestigious recognition demonstrates our commitment to high employee satisfaction in these sectors. 🔵 20th in the UK’s Best Workplaces for Development: This new list for 2024 celebrates organisations that prioritise employee development as a core part of their culture. At D&G, we understand that growth is not a one-size-fits-all approach. 🔵 32nd in the UK's Best Workplaces for Wellbeing 2024: This honour reflects our ongoing dedication to creating a supportive workplace for everyone. As Anna Capitanio states, ‘Promoting wellbeing is not just a priority; it’s part of our culture. We're committed to fostering an environment where our colleagues can thrive both personally and professionally.’ Thank you to our UK team for sharing their experiences in our recent survey; your responses continually motivate us to enhance D&G every day. ⭐ Check out all of our certifications: https://bit.ly/3WyxZ6a 💡 Interested in joining our award-winning team? https://bit.ly/3Wrhndd #DandGPeople #UKBestWorkplaces

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  • View organization page for Domestic & General, graphic

    21,915 followers

    A big thank you to everyone who joined us for yesterday’s D&G Monthly Business Update. 🙌 It was inspiring to hear from our panel about the continued commitment to keeping customers at the centre of all we do, from enhancing services and simplifying experiences to empowering our teams with innovative tools. A special shout out to the Bedworth team for being fantastic hosts and to our panel for delivering a truly impactful session. It was fantastic connecting with team leaders, operations managers, and everyone dedicated to making a difference for our customers. Learn more about life at D&G and our current vacancies: https://bit.ly/3Wrhndd #OurPeople #MonthlyBusinessUpdate #CustomerFirst #ProudofWhoWeAre

    View profile for Matthew Crummack, graphic

    CEO Domestic & General | Pro Chancellor Aston University

    Thanks to everyone who joined us for yesterday’s Domestic & General Town Hall 🙌. The panel shared valuable insights on keeping customers at heart of everything we do – finding ways of better service them, simplifying their experience and equipping our teams with cutting-edge tools to make a real difference. It was great to see so many of you there, both in person and online. A special thanks to the Bedworth team for hosting us, and to our panel for making such an impactful session👏. I loved spending time with the team leaders, operations managers and our people talking to customers! We all need more conversations that help us converge on the critical subjects that help us grow. See you in Wimbledon in November! Sharon Spilsbury John Cotter Jaco Wilsenach Charlie Jones Rachel Vann Jayne Pitcher Julie Welton Sallyann Cottrell Rachael Masser David Tyler Caitlyn Howcroft Helen L. Amy Wright

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  • View organization page for Domestic & General, graphic

    21,915 followers

    Last night, we had the privilege of attending the The Supply Chain Excellence Awards, where we celebrated being shortlisted for both the Supply Chain Operations Award & the Supply Chain Health and Safety Award. This recognition reflects our teams’ unwavering commitment to excellence with service quality and health and safety at the heart of everything we do. 💙 Our Service Delivery Director, Ian Palmer-Smith said: “It’s incredibly rewarding to see the hard work of our Services team recognised.” Congratulations to all the winners, and a huge well done to our fantastic team. 🎉 Learn more about the awards: https://bit.ly/3YqD95t #OurPeople #SupplyChainExcellenceAwards #HealthandSafety #ProudofWhoWeAre [Al Grljevic Kam Kandola Amy Wright]

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  • View organization page for Domestic & General, graphic

    21,915 followers

    We’re excited to announce that D&G has ranked 20th in the UK’s Best Workplaces for Development list by Great Place To Work UK! New this year, this list celebrates organisations that prioritise development as a core part of their culture. Our recognition reflects insights from our employee engagement survey, highlighting our commitment to innovation and personal growth. At D&G, we understand that development is not a one-size-fits-all approach, and we actively support each employee in their growth journey. As our Chief People Officer, Anna Capitanio, says: ‘Investing in our team’s growth is essential to our collective success. At D&G, we understand that everyone’s path is unique, and we’re committed to supporting their journey every step of the way’. ⭐ Check out all of our Great Place Certifications here: https://bit.ly/3WyxZ6a 💡 Interested in joining our team? Discover opportunities at D&G: https://bit.ly/3Wrhndd #DandGPeople #UKBestWorkplaces

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    21,915 followers

    We recently caught up with Philippa Davies who, despite not wearing a cape to work, is a superhero in the Creative team... (click the link for context)   "Read every day. Write every day. And don't be afraid of AI." says Philippa.   If you're interested in a career in copywriting or brand, be sure to take five minutes to get some great advice and valuable insights about the life of a copywriter.   Click the link below 👇

    Meet Phil, our Lead Copywriter

    Meet Phil, our Lead Copywriter

    Domestic & General on LinkedIn

  • View organization page for Domestic & General, graphic

    21,915 followers

    We're thrilled to announce that we’ve been recognised among the UK's Best Workplaces for Wellbeing 2024 by Great Place To Work UK! This recognition reflects our ongoing commitment to creating a supportive and thriving workplace for all our colleagues. A huge thank you to our UK team for sharing their feedback and experiences in our recent People Survey. Your voices matter, and we're more dedicated than ever to making D&G an even greater place to work. Our Chief People Officer, Anna Capitanio, highlighted: ‘Promoting wellbeing is not just a priority; it’s part of our culture. We're committed to fostering an environment where our colleagues can thrive both personally and professionally.’ ⭐ Check out all of our Great Place Certifications here: https://bit.ly/3WyxZ6a 💡 Interested in joining our team? Discover opportunities at D&G: https://bit.ly/3Wrhndd #DandGPeople #UKBestWorkplaces

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  • View organization page for Domestic & General, graphic

    21,915 followers

    We’ve just concluded an unforgettable event in celebration of UK Black History Month, featuring a panel of leaders who offered thought-provoking insights and shared their powerful personal stories. Led by our Head of ER, HR Delivery and Operations, Patricia Lorde, the event brought together an inspiring group of changemakers: 🎤 Kanya King CBE: Founder and CEO of MOBO Organisation 🎤 Tahlia Gray: Founder and CEO of Sheer Chemistry 🎤 Christina Brooks: Founder and CEO of Ruebik 🎤 Dr Charisse Beaumont (DMus): Chief Executive of Black Lives in Music 🎤 Gabriel A.: Global Partnerships Lead at Chelsea Football Club Each panellist offered a unique perspective on their personal journey and the barriers they’ve overcome to excel in their fields. They reflected on how they’ve carved out space and created opportunities for Black people, people of colour, and other marginalised groups, inspiring us all to think about how we can continue breaking down barriers in our own spaces. In their words: - 'Learning is doing; we all have learning to do, and it’s essential to create something for everyone to be a part of.' - 'Our personal experiences shape our leadership; authenticity and respect for diverse backgrounds are crucial.' - 'Being the first doesn’t always feel good, but someone has to do it; we have a passion to drive change.' - 'We must carve out opportunities and give space for fresh ideas and voices from underrepresented communities.' - 'Active allyship is essential; we must ensure that all voices are heard, particularly those of women and minorities.' A huge thank you to our incredible panellists! #DandGPeople #BlackHistoryMonth

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  • View organization page for Domestic & General, graphic

    21,915 followers

    Celebrating 4 years with Claire Sugrue! 🎉 From starting as a customer service advisor in the Whirlpool team just after lockdown, to her current role as Account Manager, Claire’s journey at D&G has been nothing short of inspiring. Along the way, she’s embraced new challenges, built strong client relationships, and even completed a Level 5 Coaching Professional Apprenticeship. Her biggest support? A team of colleagues who’ve had her back every step of the way. Clare’s passion for learning and growth is truly what makes her shine. Read more about Claire’s incredible journey at D&G. 💙 Discover more about us, our people & open roles: https://bit.ly/3t1CSWi #OurPeople #WorkAnniversary #4Years #GreatPlacetoWork #ProudofWhoWeAre

    Meet Claire, our Account Manager

    Meet Claire, our Account Manager

    Domestic & General on LinkedIn

  • View organization page for Domestic & General, graphic

    21,915 followers

    This year’s Total Excellence & Quality Awards (TEQ) was a celebration of teamwork, innovation, and exceptional service. 🏆 Our OEM partners' dedication and commitment to excellence have truly set a new benchmark for the industry. From advancing health and safety to embracing digital transformation, we’re incredibly proud to work alongside such talented teams who continuously elevate the customer experience. A huge congratulations to all our #TEQAwards2024 winners: Hotpoint UK Ltd. Vaillant UK BAXI Worcester Bosch Beko plc & Bosch UK & Ireland 👏 And a big thank you to all our D&G presenters: Matthew Crummack Al Grljevic Ian Palmer-Smith Vikki Kennedy Hannah Kershaw Jaco Wilsenach Ramneek Sohal Nina Rimmington Chartered MCIPD Watch the highlights below and join us in celebrating the remarkable achievements of our partners. 📽️ #OurPeople #TEQAwards2024 #OEMs #Partners #TotalExcellence #Quality

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