Ethical Healthcare Consulting

Usability of clinical systems- why does it matter? Why should we even be bothered about it? A short video below from me about it. These systems in use in the NHS are THE primary tools for clinicians. They use them all day every day. So we really should care about whether clinicians even like using them, and if they're effective. The NHS has a long way to go on this front, we often implement the same systems as the rest of the world.....but we do it worse (see video). There is a problem with us here. But why bother improving stuff? There is the intuitive productivity point here. If the NHS was a catering business, it would be handing out blunt knives to its chefs and wondering why productivity is struggling. Giving staff tools they can use is a basic premise. And yet, to stretch the metaphor, we never test the knives for sharpness before we buy them. Only later do we find out that the fancy looking knife is blunt. The most important point is that the usability of a system is directly related to the safety of that system (https://lnkd.in/e7ZE-4Dd). If we are poorly implementing clinical systems, we are almost certainly causing avoidable harm to patients. That is not ok. Staff burnout is also an issue. Staff that really dislike their systems are twice as likely to burnout than staff that really like them. Again, in giving staff systems they don't like, we are burning our clinicians out. The NHS can really ill afford to do this right now. So- if the NHS wants to deliver productivity improvements, improve quality of care and retain staff, it can look straight at optimising its clinical systems. And to the credit of NHSE. that's exactly what they are doing. The first step in this is to understand the current state- what does user experience look like in the NHS, where is best practice and how do we scale it? Leveling up as it were. Right now there is a national usability survey out, open to absolutely anyone using a clinical system (including non-clinical staff): https://lnkd.in/eSrKNVtE This is the first step in helping the NHS really harness an evidence base to improve the lives of both patients and staff. #usability #digitalhealth #productivity #epr

Did you catch Blinx Healthcare at Best Practice? Get in touch to find out how they can support your practice with care navigation, multi-site appointment booking, safe digital triage, patient engagement campaigns, and analytics.

Our CEO Thomas Webb is a finalist in the inaugural Randal Foundation Entrepreneur of the Year Award, which is part of the Great British Entrepreneur Awards. The award recognises entrepreneurs who not only achieve commercial success but also make a powerful social impact. If you know Thomas, you'll know that's exactly what drives him. Thomas founded Ethical with a vision to change the way consultancies do business, led by an unwavering focus to do the best we can for the patients and providers of health and care. He applied that ethos to Ethical and has grown the business from strength to strength - in fact, the company was recently listed on the UK Fast Growth Index 2024 as one of the 50 fastest-growing businesses in our region. 🎧 You can learn more about Thomas' business journey in this episode of the Digital Ecology Podcast: https://buff.ly/3U5GuUD #GBEA #GreatBritishEntrepreneurAwards #GrammysofEntrepreneurship

Designing and implementing a digital transformation programme is complex. There are countless considerations to make and lots of individual components to factor into any decisions about systems or approach. The process is much easier when you have experts on hand to outline and advise on the best options. That's exactly what we did when supported NHS Dorset to develop its electronic health record (EHR) programme. We brought in a blended team of specialists in EHR, clinical leadership, service design and architecture, and communications to help NHS Dorset assess and deliver its EHR readiness activity. See the results in our new case study: https://buff.ly/4dhai7p #DigitalHealthcare #DigitalTransformation #NHS

To mark the launch of NHS England's second national EPR usability survey, we thought we’d share a few of our own thoughts on why the question of usability matters so much in electronic patient record (EPR) development. 1️⃣ Our CEO Thomas Webb wrote about the key findings from the last usability survey, conducted in 2021/22. His key take-out? That quality of implementation matters far more than the system itself. Read the full blog here: https://buff.ly/3MQklWa 2️⃣ As part of our digital transformation partnership with NHS Confederation, Ethical colleagues recently participated in a virtual workshop on frontline digitisation and EPR usability. This revealed where the NHS ranks globally on user satisfaction and what the data tells us about links between this and critical issues such as clinical safety, productivity and staff retention. We therefore believe the potential impact of improving EPR usability levels for the NHS could be enormous. You can catch up on this webinar here: https://buff.ly/3MT4S7Q 3️⃣ Finally, we would like to encourage all digital leaders within the NHS to get involved in this year’s national survey to help build our collective knowledge base. For an introductory briefing pack and communications resources, visit: https://buff.ly/3YhJBLX Or to take the survey itself: https://buff.ly/3ZOlq8T #DigitalTransformation #NHS #DigitalHealthcare

📢 Exciting news 📢 Ethical Healthcare has been included in the prestigious UK Fast Growth Index for 2024. The annual index recognises the most rapidly expanding companies across seven nations and regions We've been recognised as one of the 50 fastest-growing firms in our region and Ethical's specific ranking in the list will be revealed at the UK Fast Growth Awards on 28th November. Ethical's growth is a testament to our team - a group of people who share a commitment to deliver a positive and meaningful social impact by doing the best we can for the patients and providers in health and care. #FGIndex #Business #Growth

🎉 We're very excited to share that our Founder and CEO Thomas Webb is a finalist in the inaugural Randal Foundation Entrepreneur of the Year Award, which is part of the Great British Entrepreneur Awards. It's a particularly special award for us as it recognises entrepreneurs who not only achieve commercial success but also make a powerful social impact, which is something we strive to do every day. Congratulations Thomas! 🎊 #GBEA #GreatBritishEntrepreneurAwards #GrammysofEntrepreneurship

📣The national EPR usability survey – get involved 📣 Ethical Healthcare is proud to be working with NHS England Transformation Directorate https://lnkd.in/e3Jzv8MU and KLAS Research on this year’s national EPR usability survey, which launches this week. This year’s survey promises to be bigger and better than ever, with the promise of more granular insights to help NHS organisations shape their EPR improvement plans. There’s also plenty of practical support to help you promote the survey to your frontline staff. Download your intro pack and comms resources now: https://buff.ly/3YhJBLX Or to take the survey itself: https://lnkd.in/eKBT_mxF

📣 New digital healthcare case study 📣 We're thrilled to share some of the exciting work we've been doing with NHS Dorset to support the successful development of its electronic health record (EHR) programme. Our team carried out a one-month review of NHS Dorset's system-wide EHR to consider the clinical safety requirements associated with current arrangements while the EHR programme was developed. The outcome? A comprehensive list of recommendations for immediate action and for an optimal EHR rollout in future. Following this work, we provided programme capabilities to support the preparation of NHS Dorset's EHR readiness activities, with a focus on four key workstreams: ➡️ EPR programme leadership, including transformation ➡️ Communications and engagement ➡️ Clinical leadership support ➡️ Solution architecture The impact? "The team at Ethical brought us an injection of competence, experience and structure to our programme." Stephen Slough, Chief Digital Information Officer, NHS Dorset Read the case study in full now at: https://buff.ly/4dhai7p #DigitalHealthcare #DigitalTransformation #NHS

We recently worked with Professional Record Standards Body (PRSB) to support the delivery of an NHS England workforce programme. Here's what Deputy Chief Executive, Oliver Lake, said about the impact our team made: “Caroline joined us from Ethical to support us leading communications and engagement for our NHS England workforce programme, collating a lengthy end-of-programme report, rationalising our messaging ahead of scoping out a new corporate communications strategy and managing the team during a period of transition. “She also brought in other associates as needed to support in different areas. They integrated seamlessly, instantly understanding complex information and navigating political situations with friendliness and ease, imparting invaluable knowledge and experience. I would highly recommend Ethical’s support and will certainly call on them again!” Our priority is always to make a difference, so we were thrilled to hear that the collective knowledge and experience of our expert team helped PRSB to deliver great results. To chat about how we can support your communications and engagement strategies, contact Caroline Maddams or go to https://buff.ly/4eshDCc #DigitalTransformation #DigitalHealthcare #NHS