Fullview

Welcome to the team, Sofia M. 🎉 We're excited to introduce Sofia as our newest Business Development Representative at Fullview! Sofia is a University of Richmond graduate, with a degree in Business and German. She’s passionate about languages and music, and loves connecting with new people. Most importantly, Sofia shares our mission of creating better customer support experiences with Fullview's game-changing cobrowsing technology. She’s driven by the opportunity to directly impact support agents and customers by making it easier and faster to give and receive support. We’re thrilled to have Sofia on board and look forward to seeing her contributions to the team! Please join us in giving her a warm welcome! 💙 #newhire #team

We've prepared a sneak preview of some game-changing new features. Get ready to take your customer support to new heights 👀 🚀 #CustomerSupport #CX #Cobrowsing

Did you know that with Fullview, your support agents can cobrowse with offline or unidentified users? 🌐 It’s easy to generate a cobrowsing link directly from Fullview’s UI and send it via email, allowing you to: ✅ Assist users who are not logged in or have lost access to their accounts ✅ Provide support for complex issues where live guidance is needed ✅ Offer personalized onboarding experiences for new customers This feature ensures seamless support, no matter the user’s status. #CustomerSupport #Cobrowsing #TechSupport #CX

Welcome to the team, Andre Hilsendeger! 🚀 We're thrilled to welcome Andre to the Fullview family as our newest Site Reliability Engineer (SRE)! Andre brings over 10 years of industry experience, starting his career as a Backend Engineer at Accedo and transitioning into DevOps and SRE. For the past six years, he's been a driving force at Tink, working extensively with Cloud Infrastructure, DevOps, and leading cross-team initiatives as a Staff Engineer to improve platform performance and reliability. At Fullview, Andre will be focused on optimizing our infrastructure, enhancing DevOps practices, and ensuring the reliability of our systems, helping us continue to scale and deliver an exceptional cobrowsing experience. We are beyond excited to have Andre onboard and can't wait to see the impact he'll have as part of our journey! Please join us in giving Andre a warm welcome! 👏 #SRE #newhire #cobrowsing #team

High turnover in support teams is a challenge many companies face. As you focus on meeting customer demands and tracking metrics, it's crucial not to overlook the well-being of your support agents. Their satisfaction and happiness are directly linked to the quality of service they provide. Unfortunately, in many organizations, this critical aspect is still being missed. At Fullview, we believe that taking care of our team is just as important as taking care of our customers 🙌 A happy, supported team leads to outstanding customer experiences. #CustomerSupport #CustomerService #EmployeeWellbeing #CompanyCulture

🔗 Your customer support process is only as strong as its weakest link. If your agents and developers aren't aligned with the same information, it's time to rethink your tech stack. Siloed information not only frustrates customers but also slows down your internal processes. That's why so many of our customers rely on Fullview’s session replays. This technology ensures everyone is on the same page when it comes to customer issues—no more manual bug reports, no more guesswork, just clarity. Simply find the recording and share it with your developers so they can see exactly what happened on your customer's side. It’s that easy. #CustomerSupport #TechStack #SessionReplays #Fullview

👋 Did you know that one-third of users are ready to leave after just one poor experience? Yet, surprisingly, 20% of businesses still don’t prioritize customer support and CX. The numbers don’t add up. Prioritizing customer experience isn’t just important—it’s essential for retaining customers and driving success. Let’s make sure we’re all focused on what truly matters. #CX #CustomerSupport #CustomerExperience #BusinessPriorities Source: Zendesk's CX Trends Report

DeepStream, a leader in procurement technology, uses Fullview to elevate customer experience and optimize phone support. By integrating Fullview’s cobrowsing solution, DeepStream has transformed its support process, enabling real-time guidance and faster issue resolution. Scott Farrance, Head of Client and Partnership Development, highlights how this technology enhances customer satisfaction, with scores consistently above 96%. "Fullview has shifted our approach from basic message exchanges to meaningful, collaborative conversations," Scott shares. Read more here 👉 https://lnkd.in/dtxFCR42 #CustomerExperience #Cobrowsing #Innovation #CustomerSupport #Fullview #DeepStream

How to get a support agent’s blood pressure to spike 😂 #CX #CustomerSupport #Helpdesk

For this Thursday's product spotlight, we want to talk about agent-side screen sharing. We had many of you tell us that your support agents need to share their screen with your customers sometimes, which is why Fullview's cobrowsing supports agent-side screen sharing 🙌 Whether it's a PDF, a local file, or a third-party system, you can now share your screen with one click and seamlessly return to cobrowsing when you're done with screen sharing. #CX #CustomerSupport #Cobrowsing #ScreenSharing