Glow

Client onboarding. So important, for so many reasons: 👉 Internal efficiency 👉 Giving clients that 'wow' factor 👉 Doing everything possible to show clients that you LOVE the fact they've come onboard with you 👉 As a thank you to the person/company that referred the client to you 👉 The list goes on ... And this guy .. Zachary Greaves ... yeah, he knows a thing or two about client onboarding. Zach's building a great company over at Artus and we're proud to say his article now features on Glow's blog. Think you need to brush up your client onboarding process? Check out the article, [link in comments below]. What do you think?

If you're not yet sold on the importance of bringing in a professional copywriter for your website projects, maybe the latest article on our blog will do the trick. Our good friend Vicky Zaremba shares exactly why this shouldn't be overlooked and gives you 7 compelling reasons why professional copywriting services improve the performance of your clients' sites. Link below 👇 https://lnkd.in/dCuPzEjw

Running out of content ideas for your agency blog? In this article, our friend Angela Squires at WordHound shares the 6 types of web content you need to cover. Check it out: https://lnkd.in/dAzqGxD7

What's the most common way you prove the value of your website maintenance service? Most of your clients won't understand the need for maintenance or what's involved. So you need to hit them with value ... as often as possible. Tell us, how do you do this with your clients? #webdevelopment #wordpressmaintenance #wordpress

Which services do you offer in your WordPress maintenance plans? Plans don't differ a great deal between large agencies and smaller freelancer developers in terms of the actual services offered. ✔️ Daily backups ✔️ Allotted time for custom development ✔️ Plugin / Theme updates ✔️ Speed optimisation ✔️ Security scanning ✔️ etc etc The key is to audit them and make sure they're covering the 3 pillars of website maintenance: 1️⃣ Communication 2️⃣ Proving value 3️⃣ Efficiency --- Whatever your service mix, make sure the above are covered off. Are you providing WordPress maintenance services? We'd love to know which services you're offering. #webdevelopment #agencies #wordpressmaintenance #wordpress

3 reasons why email doesn't work for managing website support requests from clients: 1. Too easy to miss emails 2. Following a thread is painful - sometimes clients start new threads for the same issue etc 3. Nightmare for the team - who's assigned to which email? Did this one definitely get dealt with or not? etc etc So, what's the solution? A professional support ticket system. What are you currently using? Email or a ticket system? #webdevelopment #wordpress #wordpressmaintenance

How do you prove the value of your WordPress maintenance service? There's a number of ways you can do this: ✔️ Sending regular reports ✔️ A dashboard clients can access ✔️ Regular catch up calls ✔️ Sending regular, digestible updates Proving the value of your service is key in ensuring your clients continue to invest in your service. That's because most of your clients won't understand the need for maintenance or what's involved. So you need to give them with value ... regularly. What's the main way that you do this for your clients? #webdevelopment #wordpressmaintenance #wordpress

Do your WordPress maintenance services cover off the 3 pillars of website maintenance? Whatever you do for your clients, eg: daily backups, allotted time for custom development, plugin / theme updates, speed optimisation etc, make sure these are covered: 1️⃣ Communication - The No.1 thing your clients care about - do your services demonstrate that you take this seriously? 2️⃣ Proving value - Are you consistently proving the value of your service to your clients? 3️⃣ Efficiency - Can you deliver the services efficiently? Eg. by harnessing automation and using the right software? --- Are you providing WordPress maintenance services? Tell us which services you're offering. #webdevelopment #agencies #wordpressmaintenance #wordpress

Easy way to prove the value of your WordPress maintenance service to clients: 👉 Send them regular digest emails 👈 Key points about these types of updates: 1️⃣ Use software to automate them 2️⃣ Include data points on the work you've completed on their site(s) recently 3️⃣ They should be super easy for clients to read 4️⃣ The regularity of them constantly reassures the client of the value you're providing #wordpress

What's the most common way you prove the value of your website maintenance service? Most of your clients won't understand the need for maintenance or what's involved. So you need to hit them with value ... as often as possible. Tell us, how do you do this with your clients? #webdevelopment #wordpressmaintenance #wordpress