Havas CX helia

The gap between brand promise and the lived customer experience has never been greater – and we’re all complicit, argues CEO David Macmillan. Read more on the thinking behind our punchy new proposition, 'No Broken Promises', here 👇🏻 #marketing #brands #brand #customerengagement #CRM #CX #customerexperience #digital #advertising #research #Havas #leadership Havas CX Havas UK Havas Creative Network Havas LBB (Little Black Book)

Our webinar “Love Your Customers Back: Designing Experiences to Build Brand Loyalty” is under two weeks away!    We are excited to announce our stellar lineup of speakers who will join us. They include;    Charlie Hawker - Strategic Partner Manager at Antavo AI Loyalty Cloud Ned Warne - Senior Growth Consultant at Insider. Penny Shaw - Head of Loyalty Transformation at Holland & Barrett  Oliver Harrison - Head of Loyalty at Havas CX helia Stuart Peddie - Executive Creative Director at Havas CX helia Lucy Halley - Executive Head of Strategy at Havas CX helia Together, they’ll uncover the secrets of consumer loyalty and how the right loyalty offering can drive trust, confidence, and even love from your audience.    Reserve your spot today ⤵ https://lnkd.in/eiAquhdf

Consumer loyalty - it's vital for any brand. But with the industry standard high, it's often a tough ask for brands to find new ways to engage customers while keeping true to their ethos. To find out how your brand can deliver a loyalty experience that is meaningful and relevant to audiences, join us on the 20th of November, as we unlock the secrets of consumer loyalty, in our latest webinar ' Love your Customer Back: Designing experiences to build brand loyalty'. Secure your spot for free via the link ➡️🔗 https://lnkd.in/eiAquhdf

Discover how to win back consumers' trust - and with it, their business 🔗 https://lnkd.in/eiwwer6z 👈🏻

Once upon a time, there was a brand love story: 1. Customer meets brand 2. Brand keeps its promises 3. Customer falls in love Mark Arnold our Head of Data Consulting, shares his happily ever after.

As Remembrance Day draws closer, we're incredibly proud to launch our latest film for Royal British Legion to mark the return of their biggest – and most beloved – fundraising campaign, the Poppy Appeal.   Created by helia, with help from Prose on Pixels , and directed by Ozzie Pullin, it tells the moving story of Former Army Captain Laurence 'Loz' Moore. A veteran who, like many others around the country, might not be here today without the Poppy Appeal and RBL's life-saving support. To find out more about the Poppy Appeal (and how you can donate), visit RBL's website today ➡️https://lnkd.in/gjZfvJB

Ghosting isn’t just for Tinder. If your brand breaks its promises, your customers won’t stick around. Mark Arnold, our Head of Data Consulting, shares his broken promise horror story.

Once upon a time, there was a brand love story: 1. Customer meets brand 2. Brand keeps its promises 3. Customer falls in love Ben knight, our ECD, shares his happily ever after.

Ghosting isn't just for Tinder. If your brand breaks its promises, your customers won't stick around. Ben knight, our ECD, shares his broken promise horror story.

What was the last brand you fell in love with? Or, the last brand you ghosted? Here at helia, we have a few that spring to mind. Watch this space for all the juicy (ish) details.