KeolisAmey Docklands

KeolisAmey Docklands

Transportation/Trucking/Railroad

About us

KeolisAmey Docklands, a joint venture between Keolis and Amey, was awarded the franchise to operate and maintain the DLR on behalf of Transport for London. The franchise is focused on boosting services and implementing a series of service improvements to make journeys better for passengers. This means cleaner trains and stations, more reliable lifts and escalators, more efficient and reliable station maintenance and faster passenger journeys. The network’s current 99 per cent reliability record will also be maintained – ensuring it remains one of the best performing railways in the UK. The DLR began operating in 1987, with 11 trains serving 15 stations and in its first year of operation it carried 6.7m people. Today the railway – which is entirely step-free - has 45 stations, 40km of double track and 149 carriages and during the 2018/19 year, it carried 122m passengers. KeolisAmey Docklands became the operator of the network on 7 December 2014 under a seven year franchise agreement. This has now been extended to 31 March 2025. We are dedicated to ensuring that every journey matters for our customers and that we are providing them with the best possible travel experience. We recognise that our people are our greatest asset and we value and celebrate the great passion and experience they have in operating and maintaining the DLR safely. We encourage all our people to 'think like a customer' and put them first in delivering service excellence every day in everything we do. Our hard work and commitment has led to recognition within the industry on a local, national and international level, with 10 awards to date, including Operator of the Year (2019 Global Light Rail Awards), Train Operator of the Year (2019 Rail Business Awards) and Rail Operator of the Year (2018 London Transport Awards). For information regarding the Docklands Light Railway including live departures, status information, route maps and timetables, visit tfl.gov.uk

Industry
Transportation/Trucking/Railroad
Company size
501-1,000 employees
Headquarters
London
Type
Privately Held
Founded
2014

Locations

Employees at KeolisAmey Docklands

Updates

  • View organization page for KeolisAmey Docklands, graphic

    4,821 followers

    Supporting Men’s Health Awareness Month at KeolisAmey Docklands🌍🧠🏃 This Men’s Health Awareness Month, we're focusing on promoting wellness and encouraging open conversations around men’s health. At KAD, we're introducing a series of health sessions, webinars, and sharing valuable health tips from colleagues on how they stay active, balanced, and mindful. By raising awareness and offering resources, we aim to support our team’s overall wellbeing and help everyone lead healthier lives. Let's keep the conversation going and prioritise health, together! #MensHealthMonth #WellbeingAtWork #TeamKAD #HealthyHabits

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    📢 Join KeolisAmey Docklands as our new Head of Finance! 📢 Are you a strategic finance leader passionate about driving impactful change? We're seeking a Head of Finance to join #TeamKAD and shape our financial strategy and operations. In this role, you'll collaborate closely with senior leadership, manage financial planning, and support sustainable growth across the DLR network. If you're ready to make a difference in the transport industry, apply today! https://lnkd.in/e2QgrM8T 🌟 #FinanceJobs #JoinKAD #HeadOfFinance #DLRCareers

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    Supporting ComicCon 2024 🦹♂️🧝🪄 KeolisAmey Docklands Service Delivery and Customer teams pulled out all the stops to support passengers attending ComicCon earlier this month! With enhanced services, customer support, and extra assistance from our staff, we ensured attendees had a smooth, safe, and enjoyable journey to and from the event. Our Passenger Service Agents added extra fun for ComicCon travelers headed to Excel London by sharing themed announcements along the way, creating a lively atmosphere and building excitement for the event! Their efforts ensured a memorable, upbeat journey for everyone attending ComicCon. We’re proud of our team’s hard work and dedication to delivering excellent service during high-demand periods, showcasing our commitment to every passenger’s experience. #TeamKAD #ComicCon2024 #ServiceExcellence #CustomerFirst #DLR

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    Celebrating Black History Month at KeolisAmey Docklands: Honoring Artists and Heritage This Black History Month, we’re thrilled to spotlight the incredible work of talented artists from the University of East London through our in-house exhibitions at the Poplar and Beckton depots. This year’s theme, Reclaiming Narratives, encourages the celebration of heritage and amplifying voices. A huge thank you to artists Ridwan Aboubakari and Carl Engmann for sharing the passion and stories behind their art with us. Their creations are a reminder of the rich narratives and diverse talents within our community. Explore the gallery below and join us in celebrating their work! #BlackHistoryMonth #ReclaimingNarratives #CelebratingDiversity #KADCommunity

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    🚀 New role alert: Join our team as a Passenger Service Agent at KeolisAmey Docklands! 🚆👨✈️ Are you passionate about customer service with a focus on safety? As a Passenger Service Agent (PSA), you'll ensure the comfort and wellbeing of passengers while efficiently and safely operating the DLR trains. If you're committed to delivering service excellence every day, we'd love to have you on board. Become a vital part of our team and help create exceptional passenger experiences! https://lnkd.in/gEcAWiHB #JoinUs #TeamKAD #PassengerService #CustomerExcellence 

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    4,821 followers

    Introducing the Competence and Operational Standards Managers (COSM) at KeolisAmey Docklands 🦺✅ Our COSM team plays a critical role in upholding the highest quality and safety standards across Train Services. They support and empower vehicle operators through thorough quality checks, licensing, and coaching, ensuring consistency with the CT&E team in training and standards. Working closely with HSQE, the COSMs conduct risk assurance activities, reviewing SOPs and Risk Assessments to maintain compliance. Their proactive engagement helps improve service, address skill gaps, and reinforce operational excellence for both colleagues and customers. Stay tuned for more personal introductions to the COSM team! #SafetyFirst #OperationalExcellence #TeamKAD

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    4,821 followers

    World Mental Health Day 2024 🌍🫂 Today, we unite to raise awareness and take action for mental health. At KeolisAmey Docklands, we recognise that mental wellbeing is just as crucial as physical health. In support, KAD hosted live cooking demonstrations by the Smart School of Cookery, offering colleagues ideas for balanced meals to boost their wellbeing. We also provided massage sessions and a “Walk and Talk” led by our Wellbeing Ambassador, fostering open conversations and support. 🌿 Let’s continue to break the stigma and support one another, today and every day. #WorldMentalHealthDay #MentalHealthMatters #SupportEachOther #Wellbeing #TeamKAD

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  • View organization page for KeolisAmey Docklands, graphic

    4,821 followers

    Marie Daly Visits KeolisAmey Docklands We were thrilled to welcome Marie Daly, Chair of Women in Rail, to KeolisAmey Docklands to engage with colleagues and participants from our Women in KAD Development Programme! 👩 ✨ Marie shared her inspiring career story, from overcoming early challenges to becoming a passionate advocate for women in the rail industry. Her motivational talk offered invaluable tips on career development, leadership, and overcoming barriers. A big thank you to Marie for her insightful session, empowering the next generation of female leaders at KeolisAmey Docklands! #WomenInRail #Leadership #WomenInKAD #Inspiration #TeamKAD #DiversityAndInclusion

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    4,821 followers

    KAD win the new DLR Franchise 🥳🎉🚆 We are thrilled to announce that Keolis Group and Amey have been named the new franchisee of the DLR in London for the next franchise, for an initial term of eight years starting on 1 April 2025. This continues the success story of the KeolisAmey Docklands contract which has been in place since December 2014. Combining the global expertise of Keolis and Amey, we operate and maintain the DLR, delivering industry-leading levels of performance and award-winning service for our customers and local communities. We're honoured to be continuing our journey on the busiest light rail network in the UK and look forward to partnering with Transport for London for what promises to be an exciting time for the DLR. With 54 new trains coming into service, enhancements to our timetables to accommodate this and further improvements to our maintenance operations, we will ensure the network continues to grow for all who use the DLR. Richard Graham, Managing Director of KeolisAmey Docklands, said: “Our focus on delivering service excellence for our customers and community will remain at the heart of all that we do as we work in partnership to support Transport for London’s vision of safe, sustainable transport for London. Enriching the customer experience and delivering improved capacity for the Docklands area of east London, we look forward to ensuring the DLR remains the driver for continued growth and the heartbeat for our local communities.” #GroupeKeolis #Amey #DLR #TfL #publictransport #KAD10YearsStrong

  • KeolisAmey Docklands reposted this

    View organization page for CIRAS, graphic

    1,628 followers

    KeolisAmey Docklands adopted a 'restorative just culture' of learning, improving safety performance. Simon Bown, HSQE director, and Adam Johns, head of organisational learning and safety innovation, explain why change was needed and how they made it happen. > https://lnkd.in/ewf5f4eP ‘The conversation focuses on the event, and not the staff member. They contribute fully – it’s not being done "to" them. In traditional investigations, the investigator does 80% of the talking. In this new style, it’s the other way round.’ This is the foundation of restorative just culture, as promoted by Dr Sidney Dekker. As Dekker says, ’You can learn or blame, but you can’t do both.’ As Adam says, ‘Building trust is key, and it doesn’t happen overnight. You build it day-by-day, bit-by-bit.’ #SharedGoodPractice #LightRail #Transport #PublicTransport #DLR

    Embracing a learning culture improves safety

    Embracing a learning culture improves safety

    ciras.org.uk

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