Kith & Kin Hospitality

We’re Hiring! (Remote) General/Operations Manager Kith & Kin Hospitality Are you a hospitality General Manager with 3+ years of experience looking for your next challenge? Do you want to be part of something that goes beyond the day-to-day of operations and shapes the future of independent hospitality? 🔹 About Kith & Kin Hospitality Our mission is to build a thriving community and provide the tools for hospitality business owners to: ✔ Create exceptional guest experiences ✔ Lead high-performing teams with confidence ✔ Achieve excellence, innovation, and lasting success We do this through world-class mentoring, proven strategies, and structured frameworks, combined with the power of an aligned peer group. The result? Hospitality businesses that stand out, run smoothly, and give owners and operators the freedom they deserve. 💼 About the Role ✔ Right-hand to founder, Cassie Davison ✔ Remote, with in-person events & industry meetups ✔ £40K (pro-rata) – Full-time or part-time options available ✔ A mix of strategic leadership & hands-on operations 🔍 Who We’re Looking For ✅ Minimum 3 years as a General Manager in hospitality (restaurant, bar, hotel, or venue) ✅ A leader who can build, inspire, and engage ✅ Someone who thrives in a fast-paced, dynamic environment ✅ A problem-solver who can plan ahead, spot opportunities, and make things happen ✅ Marketing, events, and operational experience is a big plus This is not just another GM role — it’s remote and a chance to be part of a high-impact project, helping independent hospitality businesses thrive, grow, and stand out. 📄 Full Job Description & How to Apply: 👉 View Here https://lnkd.in/ehQM_hSz 📩 DM me for more details or tag someone who’d be a perfect fit! #HospitalityJobs #GeneralManager #OperationsManager #HospitalityLeadership #WeAreHiring

An exciting day—the launch of the Kith & Kin Hospitality Masterclass! It’s fantastic to work alongside the inspiring Wes Henstock and Ash Rathod to deliver something truly unique for the hospitality industry. You can't get this anywhere else! The ONLY hospitality brand masterclass led by two Certified Brand Architects —this is your chance to stand out, define your purpose-driven brand, and be the best in your customers’ world. Our waitlist is already open for the next intake! hashtag #HospitalityMatters #KithandKin #PurposeDrivenBrands #InspiringBusinesses

✨ Are customers more demanding than ever? ✨ An operator recently suggested there are more “Karens” post-lockdown. While I don’t necessarily agree with that characterisation, I do think customer expectations have skyrocketed. 📉 People are going out less, spending cautiously, and searching for value. 📱 Reviews—good and bad—appear faster than ever. 🤔 Genuine loyalty feels increasingly elusive. But here’s the truth: hospitality is about more than food and drink. It’s about creating a sense of belonging, connection, and purpose—something that can’t be delivered to their doorstep or streamed online. In my latest article, I explore: 📌 How customer expectations have evolved. 📌 The challenges of maintaining consistent, high service standards. 📌 Why independent businesses are uniquely positioned to thrive by creating belonging and memorable experiences. 💡 Is your business driven by purpose? 💡 Take this quick quiz to find out 👉https://lnkd.in/e_A5fKpF 💛 #HospitalityIndustry #CustomerExperience #CreatingBelonging #IndependentBusiness #CustomerLoyalty #HospitalityPurpose

🎉 Over on Instagram, We’ve just announced the winners of the 2025 Leicestershire Kith & Kin Hospitality Awards! 🏆✨ With over 280 nominations, 1,500+ votes, 10 incredible judges, and countless hours of tough deliberation, these awards celebrate the very best of our local hospitality industry. These businesses aren’t just places serving food and drink—they are so much more. 💡 They stand out by creating spaces of belonging for their guests, striving to be the best in the world for their customers, and sharing their stories to build real connections. 💛 Above all, they know their purpose and are on a mission to consistently deliver exceptional customer experiences—because they understand how much that truly matters. 👏 Congratulations to all the nominees, the finalists, and, of course, the very deserving winners! 🥂 A huge thank you to everyone who voted for their favourites and to our panel of expert judges for sharing their time and insights. What an inspiring bunch of hospitality heroes you are. 🥰 Well done to everyone involved—you’ve made the industry proud! 👉 Head over to Instagram for the full announcement and join me in celebrating these amazing achievements. #HospitalityAwards #KithAndKin #HospitalityExcellence #CustomerExperience #CommunityMatters https://lnkd.in/eCDU2XpM

Are You Trying to Buy Loyalty? In hospitality, loyalty has shifted from meaningful relationships to transactional rewards. Free coffees, birthday discounts, and loyalty cards have become the norm, but are they really building loyalty—or just buying it? True loyalty isn’t about rewards; it’s about connection. It’s about customers who stay longer, spend more, and advocate for your business because they genuinely love it—not because of an offer. In my latest article, I dive into why buying loyalty doesn’t work and how to create real, lasting connections with your customers. Read the full article here Take the quiz here https://lnkd.in/eJSA7Bdb What’s your take—are loyalty schemes losing their meaning?

Are 5-Star Reviews Overrated? In hospitality, 5-star reviews feel like a badge of honor—a public pat on the back for all your hard work. But are they really a sign of customer loyalty, or just fleeting moments of validation from first-time visitors? In my latest article, I explore why reviews may not tell the full story and how your loyal tribe—the customers who visit regularly, support you unconditionally, and tell their friends about you—are the ones who truly sustain your business. Are you measuring loyalty the right way? 📖 Read the full article here Let me know what you think!

🎄 Merry Christmas from Kith & Kin Hospitality🎄 As the year draws to a close, we want to take a moment to celebrate everything that makes hospitality so special: the connections we create, the joy we share, and the sense of belonging we bring to others. At Kith & Kin, we believe in: 🤝 Community – supporting one another, sharing knowledge, and growing stronger together. ✨ Purpose – building businesses that mean something, not just to us, but to those we serve. 💡 Bravery – daring to try, to learn, and to create spaces where people feel truly connected. This season reminds us why we do what we do. Whether you’re hosting, serving, or taking a well-deserved breather, know that your work matters. Here’s to a joyful Christmas filled with connection, warmth, and a little time for yourself. 🎁 Wishing you a brilliant New Year and an exciting 2025. We can’t wait to keep supporting you to create something that truly matters. Merry Christmas from all of us at Kith & Kin Hospitality! #Hospitality #MerryChristmas #Belonging #Community #PurposeDrivenBusiness #KithandKin

Is your hospitality business stuck in the crab bucket? Too many businesses in our industry are falling into the same trap—looking sideways, copying what others are doing, and blending into the background. It feels safe, but it’s holding us back. When everyone offers the same menus, drinks, and experiences, hospitality becomes a commodity. Customers get bored, price becomes the only battleground, and margins disappear. But here’s the insight: Customers aren’t looking for more of the same. They’re craving connection, belonging, and unique experiences worth leaving the house for. To stand out, you need to step back, focus on your purpose, and create spaces where people feel something real. 👉 In my latest article, we explore: Why the industry is stuck. How playing it safe is a race to the bottom. The opportunity to break free and offer what customers truly want.

Hospitality is tough—but it doesn’t have to be. ✨ Most of us started in this industry young, learning from the ground up. Back then, success felt simple: deliver five-star service ⭐, train your team well 👥, and stay ahead of the competition 🏆. But today, rising costs 📈, shrinking markets 📉, and relentless competition 🏢 have made things harder than ever. What if there was an easier way? 💡 By ignoring the noise of the competition, rediscovering your purpose 🎯, and aligning everything—your team 👩🍳, your customers ❤️, and your operations ⚙️—to serve that purpose, you can: ✅ Simplify your business. ✅ Build a high-performing, motivated team. ✅ Attract loyal customers who market your business for you. I explore this idea in my latest article, “Hospitality Business Made Easy.” 📖 If you’re ready to reconnect with your purpose and unlock the next breakthrough 🚀 for your business, you’ll also want to check out the Hospitality Made Easy Masterclass. Let’s make hospitality easier—and more joyful. 🎉

For anyone in hospitality or events, we all know how challenging event planning can be! 🎯📅 But imagine the complexity when you're running the UK's largest mobile pub! 🚚🍻 It was fantastic chatting with Robert Holden on this episode of the Kith & Kin Hospitality podcast, diving into his incredible journey and insights. 🎙️💡 Check out the full episode now! 🎧 #HospitalityChallenges #EventPlanning #MobilePub #KithAndKinPodcast #LeadershipInAction #HospitalityIndustry #ShowtimeInn #EventSuccess