LearningPointZero

If you build it, they will come! And we're building something really exciting here with exciting developments to announce very soon.... Wise words from our MD Aimee Shortman

Do you love everything about creating digital learning experiences that spark real connections? We're a passionate team on a mission to make learning human again, and guess what? We're growing! This summer's gonna be epic – we're rebranding, and diving into some exciting global projects that will make a real difference. We're talking about big topics like empathy, trust, and purpose. If that's the kind of stuff that gets you fired up, then we want to chat! We believe in the power of human connection to transform lives and businesses – that's what gets us out of bed in the morning. Think you might be a good fit? reach out - we'd love to hear from you! P.S. Know someone who is as passionate about learning as we are? Tag them below! #digitallearningjobs #learningexperiencedesign We’re #hiring. Know anyone who might be interested?

Do you get fired up about creating learning experiences that spark real connections? We're a passionate team on a mission to make learning human again, and guess what? We're growing! This summer's gonna be epic – we're rebranding, and diving into some exciting global projects that will make a real difference. We're talking about big topics like empathy, trust, and purpose. If that's the kind of stuff that gets you fired up, then we want to chat! We believe in the power of human connection to transform lives and businesses – that's what gets us out of bed in the morning. Think you might be a good fit? reach out - we'd love to hear from you! P.S. Know someone who's as passionate about learning as we are? Tag them below! #learningjobs #learninganddevelopment #hiring

Creating moments of magic with customers at the moments that matter most to them is an opportunity for customer service teams to build stronger CX and build loyalty. Last week we delivered virtual workshops for customer service teams in Malaysia on creating empathy through written communications, a few weeks ago we looked at verbals communication. Our team of actors, facilitators and producers worked over night to meet their time zone! Aimee Shortman Mark-Anthony Jones Qu Studios Polly Robinson

Over the last few weeks, we've been busy creating scenarios that represent our clients' everyday realities when dealing with customers or colleagues. Through drama-based scenarios mirroring real-life challenges, we create truly immersive and engaging learning that drives real behavioural change. From getting under the skin of a business, to crafting scripts, casting actors and getting out on set to film we have produced numerous films for eLearning modules and virtual workshops all highly tailored to the experience of the business, the region and the team. Here's just a few behind-the-scene highlights. #elearning #behindthescenes #customerservicetraining

Evidence from Harvard Business Review that high levels of trust build stronger teams. At the heart of building trust lies empathy - by truly listening and responding to the needs and emotions of colleagues, leaders, and clients, we create an environment where trust thrives. #Leadership #Empathy #Trust #ProfessionalDevelopment

"Personal interactions" - meaningful human connections are central to your value chain. We believe the human-to-human experience will improve customer satisfaction, employee engagement, productivity and profitability so we love this quote from Seth Godin and article by Mike Hohnen... worth reading.

In many of our conversations with clients, we're hearing about the issue of customer-facing staff facing personal abuse, so this is positive news.

Building meaningful connections with customers through investing outstanding CX is one of the factors that Zurich attributes to being the 6th fastest growing insurance brand globally. We are honoured to have collaborated closely with Zurich on their Customer Empathy training program. This initiative aims to enhance their team's ability to intuitively connect and empathise, putting their customers at the heart of what they do. It's been a privilege to work alongside such a wonderful team, and we extend our congratulations on this well-deserved achievement. 

We love this this short from Susan David, Ph.D. on the importance of HUMAN skills - empathy, emotional regulation and the ability to be curious and connect with values in today's workplace, in the face of the rise of AI. #humanskills #humanconnection #futureofwork