NexTeam.ai

Timur Csillik of NexTeam.ai at Cavell's North America. #SnomAtTheShow TR Publications LIVE! Matthew Townend Joe Marion Julie Smith Marc Magliano Dom Black Jeff Pulver Katy Tran Rob Gold Mariel Santos Troy Legere Antoine Karachekhlian Vincent Gianfrancesco Donna Renee Stephanie Benzik @Jamie Hill Alex Doyle Jeannette Romero Ryan Tollofson Rick Garcia @Talmoor Husain Mark Herbert Finbarr Goode Begley Robin Bunevich Armen Martirosyan Patti K. Patrick Sullivan Jon Brinton Ari Rabban Mark Sher Stephen Murray Jason Smith Michael Nowak John Cognata Steven Karachinsky Mike Mills Andrew Bale Jeff Schroeder

𝗩𝗼𝗶𝗰𝗲 𝗶𝘀 𝗮 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 for your business. If used efficiently, it can fuel growth and 𝘀𝗰𝗮𝗹𝗲 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 exponentially. And what better way to do this than 𝘄𝗶𝘁𝗵 𝗔𝗜? Here’s what I learned from 𝗝𝗮𝗺𝗶𝗲 𝗛𝗶𝗹𝗹, 𝗛𝗲𝗮𝗱 𝗼𝗳 𝗨𝗖𝗮𝗮𝗦 𝗮𝘁 Zoom, at Cavell Group Summit in New York about how Voice AI can elevate your business to new levels of intelligence and efficiency: 🤖 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝘄𝗶𝘁𝗵 𝗔𝗜-𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗩𝗼𝗶𝗰𝗲 AI enhances voice communication by summarizing calls, generating follow-ups, and action items—ensuring no detail is missed. It integrates smoothly into your workflow, making interactions smarter and more productive. 📞 𝗚𝗿𝗼𝘄 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗔𝗜 𝗶𝗻 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀 Voice AI serves as a real-time assistant for contact center agents, offering instant feedback, relevant knowledge, and personalized coaching. This enhances agent efficiency and significantly improves the customer experience. This is exactly what we do at NexTeam.ai where we’re building the world’s most human-like AI phone operator, making customer experience frictionless. 🚀 𝗨𝗻𝗹𝗼𝗰𝗸 𝗡𝗲𝘄 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗦𝘁𝗿𝗲𝗮𝗺𝘀 𝘄𝗶𝘁𝗵 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 AI learns your customers’ preferences and can automatically suggest extra services or products on the line. This opens up new lines of revenue and scalability without extra human resources. Incorporating AI into voice communication not only optimizes operations but also opens new opportunities in HR, sales, marketing, and customer service. It’s a game changer for driving efficiency and creating new business opportunities. 𝗕𝗼𝗼𝗸 𝗮 𝗰𝗮𝗹𝗹 with Nexteam.ai to learn more about Voice AI here: https://lnkd.in/gEkaxvpz 𝗙𝗼𝗹𝗹𝗼𝘄 for more AI in CX content. #AI #VoiceAI #UCaaS #CX #CavellSummit2024 #Zoom #AIinCX

💡 𝗛𝗼𝘄 𝘁𝗼 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗬𝗼𝘂𝗿 𝗖𝗫 𝘄𝗶𝘁𝗵 𝗔𝗜: 𝗞𝗲𝘆 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝗦𝗢𝗖𝗔𝗣 𝗙𝗮𝗹𝗹 𝗦𝘆𝗺𝗽𝗼𝘀𝗶𝘂𝗺 𝟮𝟬𝟮𝟰 💡 This week at SOCAP Fall Symposium, I immersed myself in insightful sessions that revealed how AI is transforming customer experience. 𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝟰 𝘁𝗵𝗶𝗻𝗴𝘀 𝘄𝗵𝗮𝘁 𝗖𝗫 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗻𝗼𝘄: 𝟭. 𝗕𝗿𝗶𝗱𝗴𝗲 𝘁𝗵𝗲 𝗖𝗫 𝗚𝗮𝗽 𝗯𝘆 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗶𝗻𝗴 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗮𝗻𝗱 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 It's surprising that 𝟴𝟬% of executives think they provide great CX, but only 𝟴% of customers agree. The solution? A combination of empathy and the right AI tools. For deeper insights into how empathy and technology can enhance CX, check out 𝙀𝙢𝙥𝙖𝙩𝙝𝙮 𝙞𝙣 𝘼𝙘𝙩𝙞𝙤𝙣 𝙗𝙮 Dr. Natalie Petouhoff. 𝟮. 𝗧𝘂𝗿𝗻 𝗬𝗼𝘂𝗿 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗶𝗻𝘁𝗼 𝗮 𝗣𝗿𝗼𝗳𝗶𝘁-𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗣𝗼𝘄𝗲𝗿𝗵𝗼𝘂𝘀𝗲 𝗯𝘆 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝟱𝗔 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 Sunbasket applied the 5 A’s of Customer Engagement—Acknowledge, Align, Assist, Advise, Ask—and transformed their contact center, seeing a 𝟭𝟱% 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚 in CES and a 𝟱𝟬% 𝙧𝙚𝙙𝙪𝙘𝙩𝙞𝙤𝙣 in agent turnover. If you’re interested in learning how to apply this framework, check out Brett Frazer’s www.thefiveas.com for more, or see my previous post on this here: https://t.ly/kGUwM. 𝟯. 𝗘𝗺𝗯𝗿𝗮𝗰𝗲 𝗔𝗜 𝘁𝗼 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗮𝗻𝗱 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗖𝗫 The future of CX will be powered by AI—automating routine tasks and leveraging real-time data for tailored customer experiences. At NexTeam.ai, we take AI even further. We automate phone call responses with 𝗘𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀, 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗵𝘂𝗺𝗮𝗻-𝗹𝗶𝗸𝗲 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝟮𝟰/𝟳 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗖𝗫 𝗮𝗻𝗱 𝗿𝗲𝗱𝘂𝗰𝗲 𝗰𝗼𝘀𝘁𝘀. Let’s talk about how we can elevate your customer service. Check out our website at nexteam.ai, or go to https://t.ly/D7cnm. 𝟰. 𝗨𝗽𝘀𝗸𝗶𝗹𝗹 𝗬𝗼𝘂𝗿 𝗔𝗴𝗲𝗻𝘁𝘀 𝘁𝗼 𝗛𝗮𝗻𝗱𝗹𝗲 𝘁𝗵𝗲 𝗠𝗼𝘀𝘁 𝗖𝗼𝗺𝗽𝗹𝗲𝘅, 𝗛𝘂𝗺𝗮𝗻-𝗖𝗲𝗻𝘁𝗲𝗿𝗲𝗱 𝗧𝗮𝘀𝗸𝘀 With AI handling routine inquiries, your agents will need to focus on managing the most complex and emotionally charged customer interactions. Upskilling is key—𝗶𝗻𝘃𝗲𝘀𝘁 𝗶𝗻 𝗲𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝘁𝗵𝗲𝗶𝗿 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 to ensure they can deliver value when it matters most. Thanking Bernie Arnason for the insightful talk, read more about it on https://t.ly/QJp4z. And finally, a big thank you to SOCAP International team, Holly Long, BS, MBA, Sage Johnson, Suzanne Durkin-Bighorn, MNLM and everyone who contributed to this amazing experience! There’s so much more to explore—feel free to check out my previous posts for insights that could help shape your own CX strategy. Looking forward to continuing the conversation! #AIinCX #CustomerExperience #SOCAP #CXLeadership #AI #SOCAPPY #Innovation #SOCAP2024 #SOCAPPY 

👏 A massive thank you to our incredible exhibitors! The Exhibit Hall is SOLD OUT! 🙌 As we gear up for Fall Symposium September 17-19 in Newport Beach, CA, we’re #SOCAPPY to have a dynamic group of exhibitors joining us. They embody our theme of "Being Human," bringing energy and expertise to make #SOCAPSymposium a standout celebration of real connections. From the entire #SOCAPInternational team, thank you for partnering with us.  8x8 ACC Premiere Alta Resources Bill Gosling Outsourcing Callzilla - The Quality-First Contact Center Coast Professional, Inc. Emplifi livepro NexTeam.ai Parloa RQA, Inc. Sedgwick Stafford Communications Group VSA Prospecting Zendesk  #CX #ConsumerAffairs #CustomerExperience #KnowledgeAndNetwork #Networking

𝗞𝗲𝘆 𝗧𝗿𝗲𝗻𝗱𝘀 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗖𝗫: 𝗙𝗿𝗼𝘀𝘁 & 𝗦𝘂𝗹𝗹𝗶𝘃𝗮𝗻 𝗮𝗻𝗱 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝘀 at SOCAP International Fall Symposium 2024 During the SOCAP Fall Symposium 2024, I engaged in a panel discussion featuring experts Lynn Diegel, Peter DeTrempe, John Beré, Jen Plamann, moderated by Bernie Arnason, Industry Principal at Frost & Sullivan, a global leader in growth strategy and AI insights. The discussion revealed key trends 𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 (𝗖𝗫) as companies increasingly rely on AI solutions to transform customer service. 𝟭🔹 𝗔𝗜 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗥𝗼𝘂𝘁𝗶𝗻𝗲 𝗧𝗮𝘀𝗸𝘀: AI is being widely adopted to manage repetitive inquiries, freeing human agents to focus on complex issues and improving overall efficiency. 𝟮🔹 𝗗𝗮𝘁𝗮 𝗮𝗻𝗱 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗶𝗻 𝗥𝗲𝗮𝗹 𝗧𝗶𝗺𝗲: The importance of leveraging real-time data to create a unified view was emphasized, allowing for faster decision-making and enhanced customer experiences. 𝟯🔹 𝗧𝗿𝘂𝘀𝘁, 𝗘𝗮𝘀𝗲 𝗼𝗳 𝗨𝘀𝗲, 𝗮𝗻𝗱 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆: As AI takes a larger role in CX, trust, ease of use, and reliability are critical when choosing CX solutions. Customers expect seamless, trustworthy interactions. As these trends take shape, 𝗼𝘂𝗿 𝗔𝗜 𝗽𝗵𝗼𝗻𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗼𝗿 (www.NexTeam.ai) 𝗶𝘀 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗼𝗻 𝘁𝗵𝗲𝗺 𝗮𝗻𝗱 𝗽𝘂𝘀𝗵𝗶𝗻𝗴 𝗖𝗫 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗲𝘃𝗲𝗻 𝗳𝘂𝗿𝘁𝗵𝗲𝗿. Here’s how: ✅ 𝟭. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗻𝗴 𝗥𝗼𝘂𝘁𝗶𝗻𝗲 & 𝗖𝗼𝗺𝗽𝗹𝗲𝘅 𝗧𝗮𝘀𝗸𝘀: Our AI voice operator handles simple and complex inquiries 24/7 with the most human-like interactions, reducing costs while ensuring customer satisfaction. ✅ 𝟮. 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗗𝗮𝘁𝗮 & 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗼𝗿 𝗮 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: The AI provides real-time customer insights, driving tailored responses that improve the overall CX journey. ✅ 𝟯. 𝗖𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗵𝘂𝗺𝗮𝗻-𝗹𝗶𝗸𝗲 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 - 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗧𝗿𝘂𝘀𝘁, 𝗘𝗮𝘀𝗲 𝗼𝗳 𝗨𝘀𝗲, 𝗮𝗻𝗱 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Our voice AI delivers smooth, natural conversations, boosting customer trust and ensuring reliability at every touchpoint. Are you ready to explore a future where AI handles your customer service needs? 𝗘𝘅𝗽𝗹𝗼𝗿𝗲 this topic with me through a call and 𝗳𝗼𝗹𝗹𝗼𝘄 me for more educational content like this. #AIinCX #CustomerExperience #VoiceAI #Automation #CXTrends #Socappy

💡𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗶𝘁 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗖𝗫 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿? 𝗔𝗯𝘀𝗼𝗹𝘂𝘁𝗲𝗹𝘆. 💡 Look no further than Sunbasket, an award-winning meal-kit service. By applying the 𝟱 𝗔’𝘀 𝗼𝗳 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁, they: • 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝘁𝗵𝗲𝗶𝗿 𝗖𝗘𝗦 (𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗳𝗳𝗼𝗿𝘁 𝗦𝗰𝗼𝗿𝗲) 𝗯𝘆 𝟭𝟱% • 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗯𝘆 𝟭𝟮% • 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗮𝗴𝗲𝗻𝘁 𝘁𝘂𝗿𝗻𝗼𝘃𝗲𝗿 𝗯𝘆 𝟱𝟬% At the SOCAP International Fall Symposium, Brett Frazer, New York Times Bestselling Author and CX Expert, co-founder of Service Matters, LLC explained how this process transforms CX contact centers from traditional cost centers into 𝗽𝗿𝗼𝗳𝗶𝘁-𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝘃𝗮𝗹𝘂𝗲 𝗰𝗲𝗻𝘁𝗲𝗿𝘀. 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 the 5 A’s framework is applied at Sunbasket: 𝟭. 𝗔𝗰𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: Build trust by recognizing the customer’s issue and its impact. 𝘌𝘹𝘢𝘮𝘱𝘭𝘦: When customers contact Sunbasket with delivery issues, agents don't just echo the issue. Instead, they 𝙚𝙢𝙥𝙖𝙩𝙝𝙞𝙯𝙚 𝙗𝙮 𝙖𝙘𝙠𝙣𝙤𝙬𝙡𝙚𝙙𝙜𝙞𝙣𝙜 how late deliveries can disrupt dinner plans, making the customer feel understood. 𝟮. 𝗔𝗹𝗶𝗴𝗻: Understand and clarify the true customer outcome, not just their initial request. 𝘌𝘹𝘢𝘮𝘱𝘭𝘦: A customer might request a refund for a late meal delivery, but 𝙬𝙝𝙖𝙩 𝙩𝙝𝙚𝙮 𝙧𝙚𝙖𝙡𝙡𝙮 𝙬𝙖𝙣𝙩 is to serve dinner on time. By aligning with their needs, Sunbasket agents might offer a DoorDash voucher so the customer can get food immediately, turning frustration into satisfaction. 𝟯. 𝗔𝘀𝘀𝗶𝘀𝘁: Deliver the best possible solution tailored to the customer’s specific needs. 𝘌𝘹𝘢𝘮𝘱𝘭𝘦: Instead of just processing refunds, agents 𝙥𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚𝙡𝙮 𝙨𝙪𝙜𝙜𝙚𝙨𝙩 𝙖𝙡𝙩𝙚𝙧𝙣𝙖𝙩𝙞𝙫𝙚 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨, like reordering meals for future weeks or offering credits. 𝟰. 𝗔𝗱𝘃𝗶𝘀𝗲: Offer proactive, personalized advice that adds real value to the customer’s experience. 𝘌𝘹𝘢𝘮𝘱𝘭𝘦: Sunbasket agents often 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙘𝙤𝙤𝙠𝙞𝙣𝙜 𝙩𝙞𝙥𝙨 𝙤𝙧 𝙧𝙚𝙢𝙞𝙣𝙙𝙚𝙧𝙨 to modify future orders based on dietary preferences. This personalized advice not only enhances the experience but strengthens the customer’s connection to the brand. 𝟱. 𝗔𝘀𝗸: Create opportunities for mutual benefit through carefully targeted requests. 𝘌𝘹𝘢𝘮𝘱𝘭𝘦: After resolving an issue, Sunbasket agents ask satisfied customers to 𝙟𝙤𝙞𝙣 their 𝙧𝙚𝙛𝙚𝙧𝙧𝙖𝙡 𝙥𝙧𝙤𝙜𝙧𝙖𝙢 𝙤𝙧 𝙨𝙝𝙖𝙧𝙚 𝙛𝙚𝙚𝙙𝙗𝙖𝙘𝙠 in a survey, turning happy customers into brand advocates and gaining insights for continuous improvement. This framework gives CX leaders a 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗯𝗹𝘂𝗲𝗽𝗿𝗶𝗻𝘁 𝘁𝗼 improve customer engagement, boost employee satisfaction, and 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗶𝗳𝗲𝘁𝗶𝗺𝗲 𝘃𝗮𝗹𝘂𝗲. Curious how the 5 A’s can work for your organization? Learn more at www.thefiveas.com. #CXInnovation #CustomerExperience #SOCAP #CustomerEngagement #AIinCX

🚨 𝗦𝗵𝗼𝗰𝗸𝗶𝗻𝗴 𝗦𝘁𝗮𝘁𝘀 𝗳𝗿𝗼𝗺 𝗗𝗮𝘆 𝟭 𝗼𝗳 SOCAP International 𝗙𝗮𝗹𝗹 𝗦𝘆𝗺𝗽𝗼𝘀𝗶𝘂𝗺 where top-tier customer care professionals gather to exchange knowledge🚨 Did you know 𝟴𝟬% 𝗼𝗳 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝘁𝗵𝗲𝘆 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗮 𝗴𝗿𝗲𝗮𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝘆𝗲𝘁 𝗼𝗻𝗹𝘆 𝟴% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗴𝗿𝗲𝗲? 🤯 This alarming gap is a wake-up call for all of us in CX. Customers feel 𝘂𝗻𝗱𝗲𝗿𝘃𝗮𝗹𝘂𝗲𝗱, 𝘂𝗻𝗵𝗲𝗮𝗿𝗱, 𝗮𝗻𝗱 𝗱𝗶𝘀𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱, and 𝗶𝘁’𝘀 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 more than they realize. And that’s exactly why we do what we do at NexTeam.ai—to help businesses close this empathy gap using AI-powered solutions. Our goal? To build customer experiences that are not only 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 but deeply 𝗵𝘂𝗺𝗮𝗻. Today’s session with Dr. Natalie Petouhoff 𝗼𝗻 “𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗶𝗻 𝗔𝗰𝘁𝗶𝗼𝗻: 𝗛𝗼𝘄 𝘁𝗼 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗚𝗿𝗲𝗮𝘁 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲” reminded me just how critical this work is—and it’s just the beginning of my journey sharing more insights on how AI can help bridge this divide. 💡 Are you feeling this gap in your own customer experience? Let’s talk about how we can start fixing it! 𝗙𝗼𝗹𝗹𝗼𝘄 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲 CX insights! #CXInnovation #AIinCX #CustomerExperience #EmpathyMatters #LetsBuildTogether #SOCAP

🚀 𝗟𝗲𝘁’𝘀 𝗕𝘂𝗶𝗹𝗱 𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗖𝗫 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 🚀 I’m excited to 𝘀𝘁𝗮𝗿𝘁 𝘀𝗵𝗮𝗿𝗶𝗻𝗴 𝗺𝘆 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 as I build NexTeam.ai, the world’s most human-like AI phone operator, transforming customer experiences across industries. But this journey isn’t just mine—it’s yours too. I want to 𝗯𝘂𝗶𝗹𝗱 𝘁𝗵𝗶𝘀 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂 𝗮𝗻𝗱 𝘀𝗵𝗮𝗿𝗲 𝗺𝘆 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴𝘀. 𝙷̲𝚎̲𝚛̲𝚎̲’̲𝚜̲ ̲𝚠̲𝚑̲𝚊̲𝚝̲ ̲𝙸̲’̲𝚕̲𝚕̲ ̲𝚋̲𝚎̲ ̲𝚜̲𝚑̲𝚊̲𝚛̲𝚒̲𝚗̲𝚐̲:̲ ̲ ✅ 𝗥𝗲𝗮𝗹-𝘄𝗼𝗿𝗹𝗱 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝘀𝘁𝗼𝗿𝗶𝗲𝘀 of how AI is revolutionizing CX ✅ The 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 CX leaders face in 2024/25 and 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝘁𝗶𝗽𝘀 to overcome them by leveraging AI  ✅ 𝗜𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄𝘀 𝘄𝗶𝘁𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 driving change and pushing the boundaries of AI and in customer service 𝗪𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂'𝗿𝗲 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗖𝗫, 𝗼𝗿 𝗷𝘂𝘀𝘁 𝗰𝘂𝗿𝗶𝗼𝘂𝘀 𝗮𝗯𝗼𝘂𝘁 𝗵𝗼𝘄 𝗔𝗜 𝗶𝘀 𝗿𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗽𝗮𝗰𝗲, 𝘁𝗵𝗶𝘀 𝗶𝘀 𝘆𝗼𝘂𝗿 𝗳𝗿𝗼𝗻𝘁-𝗿𝗼𝘄 𝘀𝗲𝗮𝘁 𝘁𝗼 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲. 𝗜𝗳 𝘆𝗼𝘂'𝗿𝗲 𝗮 𝗖𝗫 𝗹𝗲𝗮𝗱𝗲𝗿, 𝗜’𝗱 𝗹𝗼𝘃𝗲 𝘁𝗼 𝗰𝗵𝗮𝘁 𝗮𝗻𝗱 𝗵𝗲𝗮𝗿 𝘆𝗼𝘂𝗿 𝘁𝗵𝗼𝘂𝗴𝗵𝘁𝘀. 💡 𝗟𝗲𝘁’𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁, 𝘀𝗵𝗮𝗿𝗲 𝗶𝗱𝗲𝗮𝘀, 𝗮𝗻𝗱 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. One AI-powered interaction at a time. #AIinCX #CustomerExperience #CXLeaders #TechInnovation #AI #LetsBuildTogether