Prime Disaster Response

This International Women’s Day, we’re celebrating the women driving the restoration industry forward. From skilled technicians on-site to claims handlers and office teams keeping projects on track, their impact is invaluable. At Prime Disaster Response , we’re proud to have talented women across all areas of our business, proving that restoration isn’t just a man’s world. To our Technician, Terri and all the women in damage management, trades, and construction—we see you, we appreciate you, and we celebrate you! Read more about women and the restoration industry in our latest article - https://wp.me/pg39o7-11a #InternationalWomensDay #WomenInRestoration #FireAndFloodDamage #PrimeDisasterResponse

🍷 London is now the world’s wine capital, according to Knight Frank's latest Wealth Report, referenced in today's article in The Times, with high-value wine collections becoming a key asset for HNW individuals. But when fire or flooding strikes, how are these collections protected? Prime Disaster Response provides specialist services for insurers handling claims involving fine wine collections, offering expert valuation assessment, recovery solutions and secure storage to minimise loss. Protecting a collection isn’t just about insurance, it’s about having the right expertise when disaster strikes. https://lnkd.in/ey_8zpNm #HNWInsurance #WineCollections #ClaimsManagement #DisasterResponse

We recently responded to a water damage claim where we discovered Buteline piping - a system usually found in commercial buildings - installed in a residential property. What started as a simple repair quickly became more complicated than expected. With specialist tools required and parts not always easy to find, repairs took longer and became more costly. For loss adjusters, surveyors, and insurers, challenges like these can impact claim costs and resolution times. Our latest article explores the practical considerations of Buteline in residential properties, from repair complexities to claim implications. Read the full article here, and let us know, have you come across Buteline in a claim in the past? https://lnkd.in/dWQ7xZgv #DisasterRecovery #LossAdjusters #InsuranceClaims #Plumbing #Pipework #LeakDetection #PropertyDamage #surveying

High-net-worth property restoration is rarely straightforward. With multiple stakeholders involved, effective coordination is essential to prevent delays, minimise disruption, and ensure the best outcome for the policyholder. In high-net-worth claims, a well-structured response can mean the difference between a smooth resolution and prolonged disruption. With multiple contractors, insurers, and policyholders involved, clear communication and expert coordination are essential. Read more about how Prime Disaster Response expertly coordinates complex and high-net-worth claims: https://lnkd.in/eux_KdC9 #PropertyRestoration #LossAdjusting #InsuranceClaims #DisasterManagement #HighNetWorthClaim

The decision to partner with The Chartered Institute of Loss Adjusters as a sponsor this year has come from many years of working with Loss Adjusters on hundreds of property claims and taking the time to understand the challenges they face. Forming strong partnerships with individual loss adjusters creates a fantastic opportunity to deliver exceptional outcomes on claim journeys. Delivering a service that is seamless and 'in step'.  We look forward to using this opportunity to better understand the industry, what we can do to support adjusters more effectively, and share some of our knowledge in drying, leak detection and restoration. #lossadjuster #propertyinsurance #highnetworth #disasterresponse #partnership

London’s mega-basement homes have become a hallmark of high-end living, but with increasing flood episodes in the UK, we look back to July 2021, and the storm that exposed their greatest vulnerability—water. With London's drainage infrastructure struggling to cope with extreme weather, high-value properties in Kensington, Chelsea, and Hammersmith suffered major flood damage. At Prime Disaster Response , we were on the ground during the surge, helping homeowners recover from catastrophic basement flooding. As climate change makes extreme weather more frequent, proactive flood protection is now essential. In our latest article we discuss: 🔹 What is the cause of flooding in this specific region of London? 🔹 What really is under those "iceberg" homes? 🔹 How we manage the specific needs of these HNW homes following a flood. https://lnkd.in/dtbACWUj #FloodRecovery #HNW #LondonFlooding #DisasterResponse #ClimateRisk #Surge #Propertyinsurance #lossadjuster

It can be easy to say how great our customer service is, how we go the extra mile, how our customers trust us etc. but what does that mean in practice? In this new article, a case study from one of our recent claims, we highlight a real, emotive moment when one of our team did go the extra mile for a policy holder in their time of need after experiencing a fire in their home, the aftermath of which can be seen here. Thanks to the dedication from our technicians, it resulted in a great outcome for the lady in question, but also a great outcome for the #insurer, the #lossadjuster and Prime Disaster Response as we have been quickly able to establish trust with the policyholder when time was of the essence. A win all round, and a saved piece of precious jewellery that could have been lost forever to boot! Read the full article here to find out more. https://lnkd.in/dnxtZWCR #insurance #highnetworth #customercare #theprimedifference #claims

December usually means the annual hunt for Charity Shop Secret Santa gifts, but this year, we decided to swap the silliness for something a bit more meaningful and teamed up to collect gifts and goodies for local families supported by the wonderful South West Herts Partnership. Last year, this fantastic organisation supported 465 families through workshops, home visits, and ongoing help in schools and communities, making a huge difference to children and young people in the local area. To help them continue this amazing work, they launched their Christmas Stocking Filler Appeal again this year—and we were delighted to take part. The whole Prime Disaster Response team got involved, donating an incredible range of gifts now ready to bring some joy to families in need. It’s been so rewarding to come together for such a great cause—and we’re feeling the festive spirit even more as a result. #CommunitySupport #GivingBack #SouthWestHertsPartnership #Charity #ChristmasAppeal #CorporateResponsibility #Teamwork #PrimeDisasterResponse #MakingADifference

We’re excited to see everyone at the I Love Claims Home and Property Claims Conference in Telford tomorrow. The past few months have been a busy period at Prime Disaster Response as we’ve adapted to evolving weather patterns and an increase in flooding. In response, we’ve refined our surge protocols to effectively manage the growing volume of High Net Worth claims. Find out more at our stand and during our presentation on the Sponsor Stage. At 10 am, Ciaran O'Grady will also be participating in a panel discussion titled “Surge – AI, Frequency, Process and Resourcing”. The expert panel will explore the predictability and management of future surge events, featuring the following participants: Ciaran O'Grady, Director, Prime Disaster Response Tom Burroughs CTO, Synergy Cloud Steve Knight, Claims Supply Chain Manager – Property & Casualty, AXA UK Tim Goodman, Managing Director, ICAB LIMITED

One week today! Are you registered? The I Love Claims Home and Property Claims Conference is a big part of our annual calendar which is why we are signed up as Corporate Sponsors and are exhibiting again this year. Come to our stand to chat with Matt Condor, everyone's favourite restoration technician and shortlisted as BDMA Damage Management Technician of the Year. And Dan Hughes, Technical Manager will be revealing how we managed 100 High Net Worth Claims during the 2021 London surge event on the Sponsor Stage in the morning. To book a slot with Matt, use our booking link to sign up for your Meet The Technician session where you can ask him anything about restoration techniques or how Prime Disaster Response works with High Net Worth property claims. https://lnkd.in/eFEj_iaZ