Claims Consortium Group

Halloween came early to Admiral Group Plc with our Underground Services unlucky dip!🕷️ We had a great time at the annual supplier day this week catching up with colleagues and running our mystery items quiz. #supplier #claimsmanagement #undergroundservices #drainage #insurance

🌟We are excited to be headline sponsor of I Love Claims MGA Conference in association with the Managing General Agents’ Association (MGAA) for the 2nd year running! Our #ThirdPartyAdministation team are growing at pace using specific technologies to provide a claim experience that is truly reflective of the customer's buying experience. Our software can plug into any part of the claim process solving specific requirements and integrating with existing infrastructure. Come and say hi 👋 😊 #TPA #SynergyCloud #claimstech #MGA #claimsmanagement #insurtech #customerservice

Last week we celebrated Institute of Customer Service National Customer Service Week. Throughout the week staff nominated their “Customer Service Hero”. There were some amazing examples that demonstrated just how strong team CCG is when it comes to delivering customer service. We are delighted to announce that Karl Walsh, Senior Claims Handler, has been selected as our Customer Service Hero! As our winner Karl has been entered into the prize draw with the Institute of Customer Service, with the chance of winning two tickets to their awards ceremony in March 2025. #customerservice #claims #insurance #claimsmanagement #cshero #NCSW2024

We have officially kicked off National Customer Service Week at Claims Consortium Group 🥳 Today is all about the Future of Service, and via our Internal Communications Hub we have shared a great piece written by our very own Jeremy Hyams that focuses on the importance of embedding excellent customer service. We have also opened up the voting for our Customer Service Hero 🦸🏼♀️✨ All colleagues are welcomed to nominate someone they feel should be recognised for their hard work and dedication when it comes to delivering great customer service! I am extremely excited to see what nominations we receive throughout the course of the week, with the winner being announced on Friday as part of our Service Recognition Day. #customerservice #ncsw #ics Institute of Customer Service

The sun is shining for the Subsidence Forum annual training day! ☀️😊 Our subsidence team, a specialist division within the Group, boasts decades of expertise and a dedicated supply chain. 🌟 Alongside their unparalleled service (ask us for case studies!), they're pioneering exciting innovations with WeatherNetUK data and Synergy Cloud technology. 🚀 Interested in learning more? Get in touch! 📞 #subsidence #claimsexperts #claimsmanagement #insurance #homeclaims

We love getting feedback from happy customers 🥰😁 Our digital transformation is making it even easier for us to deliver a fantastic service with great communication. #claimsmanagement #customerservice #insurance #synergy

🎉 Excited to celebrate my 15-year milestone at Claims Consortium Group! 🎉 When I joined straight out of university, I thought it would be a "temporary" job while I figured things out. Little did I know, this would turn into an incredible journey! I’ve had the privilege of working alongside some truly amazing people (and still do), and CCG has provided me with countless opportunities for growth and development in the insurance industry. Long may it continue 😊 To add a bit of fun, I’ve included some throwback photos from over the years at CCG starting with one of the early CCG nights out and ending with our most recent Christmas party. Here’s to many more years of collaboration and success! #Milestone #CareerJourney #Insurance #TeamCCG

This time next week we will be joining #Subsidencespecialists from across the UK at the annual Subsidence Forum Training Day. With some transformational developments happening in this area of claims, especially around data for surge planning and satellite monitoring, this will be a great day. We are looking forward to real-life demos on: 🛠 Structural Repairs 🏡 Ground Injection 💧 Drainage 👩🔧 Site Investigation ♻ Carbon / Sustainability And much more! Hopefully see you there #claimsmanagement #subsidence #surge #insurance #weather #weatherdata #weathernet Greg Rees Robert Stewart Heather Lambert

We are proud to be through to the finals of the Insurance Times Awards for our joint initiative detect and mitigate insurance fraud with Ageas UK. Well done to Garry Slater and Sherre Wood for spearheading this campaign 👏 Best of luck to all the other finalists! #insurancefraud #claims #escapeofwater #claimsmanagement

🌟 AI is everywhere you turn these days, isn't it? From chatbots in customer service to automated underwriting, it’s the hot topic everyone’s talking about. But how is it really making an impact in the insurance industry? 🤖💼 Our very own Robert Stewart joins leaders from across the industry to answer this question in his latest interview with Insurance Business UK. Rob shares insightful perspectives on where the industry is hitting the mark with AI—and where there’s still room for improvement. Check out the full interview to learn more about how the insurance industry is navigating the AI revolution 👇 #Insurance #AI #Innovation #Technology #CustomerExperience #SynergyCloud #InsuranceIndustry #Insurtech