Reach & Respond

As you know, our Reach & Respond service spans a wide area, allowing our Responders to witness some breathtaking sights when they're out and about! 🤩 Take Clay Bank, for instance. Nestled halfway up the slopes of the Cleveland Hills, it’s an excellent base for walkers, hikers, and those who fancy a drive up to seek the stunning panoramic views over Kildale, Roseberry Topping, and Teesside! ✨ 📸 Credit to our Responder Jane Shaw, who snapped this fantastic photo! reachandrespond.co.uk

Our October performance is in! 🎯 The team answered a whopping 14,628 community alarm calls, with 96.10% of these calls being answered within one minute.📲 They attended 690 emergency call-outs, achieving an average response time of 24.32 minutes, and managed to respond to 91.30% of these emergencies within 45 minutes. 🚗 Impressively, they maintained a 100% customer satisfaction rate throughout the month - go team! ⭐

This compliment may seem like a simple statement but when you think about it... this customer took time out of their day to call us up and tell us about their positive experience, which is so amazing! ✨ They said they wanted to give our Responder Jayne Hanks a big thank you for being really helpful when attending to their partner. 💙💚 Huge well done Jayne! 🤩 reachandrespond.co.uk/

Our second Independent Living Forum drop-in session will take place this month - here are the details for your diary... 👇 📆 Friday 15 November 2024 ⏰ 10am - 12pm 📍 Gatesgarth Community Centre, The Green Newby, Scarborough YO12 5PA. In addition to providing you with an opportunity to ask questions and give suggestions, Beyond Housing UK Housing Officer Sam will be popping in for a chat too! ⭐ We hope you can make it!

We've had some fantastic feedback sent to us for our Responder, Angela Hardy. 💙💚 The customer said she turned a negative experience into a very positive one - huge well done! 🤩 reachandrespond.co.uk

One of our customers got in touch to thank our Responder, Emily Kipling for the support she gave when attending their home. They went on to comment on how lovely, polite and helpful she was! 💙💚 Fantastic feedback - well done Emily! 🤩 reachandrespond.co.uk/

We have some fantastic job opportunities! 👇✨ ⭐ Relief Responders ⭐ Relief Reach & Respond Advisors The closing date is today, so here's the link to apply! https://lnkd.in/e43rGq6u

We're very proud to be part of the new development at The Tides in Redcar.✨ The flexible living scheme has such a warm and welcoming environment, and our Reach & Respond team will be there 24 hours a day to give people the reassurance and support they need to live independently in their lovely new homes.

We have two brilliant job opportunities available - check them out on our website! 💙💚 https://lnkd.in/e43rGq6u

Today, we are supporting World Mental Health Day! 🌎💚 This year’s theme is 'workplace mental health', which highlights the importance of addressing mental health and wellbeing in the workplace. As many of you will know, Reach & Respond is part of Beyond Housing UK which means we are super fortunate to have many colleagues who champion this topic and have even trained with Mental Health First Aid England to be Mental Health First Aiders, so they can support their peers. To mark World Mental Health Day and raise further awareness across the company, our awesome Mental Health First Aiders are kindly giving out KitKats and encouraging colleagues to 'take a break', check in with team members, and have a chat over a brew. ☕🍫 Mental Health Foundation | #WMHD2024