ResQ

🥇 Take a look at our #ResQ 2024 Internal Talent Statistics so far…   Want to be part of something special? Join our Talent Community today! Join here: Careers Site https://lnkd.in/eyUrYW9N #TalentManagement #TalentAcquisition #Recruitment #Hiring #WorkplaceDiversity #EmployeeEngagement #TalentDevelopment #SkillsDevelopment #HRTrends #FutureOfWork

We are extremely proud to recognise our longest-serving employee, Alan Dunn, who has been an integral part of #ResQ for the past 18 years. Known and loved by everyone, Alan is renowned for his classic dad jokes, fun spirit, and undeniable charm.   Alan has worked in various departments and roles throughout his ResQ journey, but he has truly found his home and pride of place in our recruitment team. Who better to meet you on your first day than our longest-serving employee? "I would like to congratulate Alan on this milestone. He has been pivotal in the growth and success of the business over the last 18 years. There is no better advocate for ResQ than Alan. His passion for the business shines through and his conscientiousness, hard work and wit means it is a pleasure working with him. Thanks Al." Steve Thompson _ Director of People.   Over the years, Alan has played a huge role in emulating our culture and values. With his natural, personable, and charming manner, many would say he helped settle their nerves and supported them from day one. Alan's ability to connect with people and make them feel welcome has been instrumental in creating an inclusive and supportive environment. Alan's continued passion for the business and plans to continue his career with us for many years to come are a testament to the culture he's helped to build over the past 18 years.   Joined by his team, friends, and colleagues to celebrate this milestone, Alan’s commitment and dedication shine through. We are incredibly proud to have him as part of our team and look forward to many more years of his invaluable contributions. #ResQFamily #EmployeeRecognition #Culture #Tenure #greatplacetowork #leadership #workanniversary

Join the #ResQ Talent Community Today!  We believe that talent communities are much more than just job boards—they’re a platform for engagement and relationship-building between us and you! We are inviting you to be part of something special and join our network of top talent. By joining our Talent Community, you’ll receive timely job alerts which match your skills, company updates and career resources.    We can’t wait to see how your unique talents can contribute to our ongoing success. Join here: https://lnkd.in/eyUrYW9N

Yesterday marked a milestone worth celebrating as we recognised and honoured our Chief Operations Officer, Matt Gray, on his 17th work anniversary with ResQ! Matt's journey with ResQ began back in 2007; in his own words, he joined ResQ with big ambitions. With a 9-month-old baby and a mortgage to pay, ResQ was a purposeful move. Matt had something to prove; even on day one, starting as an agent, Matt was driven to succeed. In his very first week, Matt's determination was palpable; he shattered all of ResQ's existing records, setting a precedent for excellence that has only continued to grow over the years. Over the course of 17 years, Matt's journey has been one of constant growth. After climbing up the ranks and winning Contact Centre Manager of the Year in 2016, Matt exemplifies what it means to be a true game-changer. His impact within our organisation has been nothing short of colossal, and today Matt proudly holds the title of Chief Operations Officer. Surrounded by his team, presented by CEO Gill, and joined by Nic, this special milestone is a testament to Matt's enduring commitment and invaluable contributions to ResQ. And what better way to celebrate than by hosting our 2nd Breakfast with the Boss of the Quarter in Hull, a tradition that embodies Matt's leadership style: inclusive, entertaining, and engaging! Join us in congratulating Matt on this incredible achievement as we thank him for his 17 years of dedicated service. Here's to many more years of ambition, success, and growth! Matt Marshall, Steve Thompson, John Cadden, Lee Candler, John Nicholson, Daniel Wardill, Lauren Fisher, Will Marchbank #ResQ #Anniversary #Ambition #Leadership #Excellence #GreatPlacetoWork

Celebrating Two Years of Partnership: ResQ and #HullBid Superhero Day! 🎉 This past Friday, we had the pleasure of celebrating our second year of partnership with HullBid for the annual Superhero Day, and it was absolutely fantastic! Being part of this community event fits perfectly with our values at ResQ, showing that ResQ is more than just a job. Our team at ResQ had so much fun dressing up and being part of a great event with local families and guardians of Hull. From capes to games, face paints, and everything in between, it was all about bringing smiles to children's faces and making joyful memories. Superhero Day was more than just an event for us; it showed why ResQ is a great place to work—where we are genuinely passionate about making a real difference in our community. A big thank you to #HullBid for the continued partnership and for letting us be part of this wonderful event. Here's to many more years of superheroes!   #SuperheroDay #Community #GreatPlaceToWork #ResQ #HullBid #Partnership #Hull

Celebrating 2 Years of Success!   There was so much to celebrate as we recognised the 2nd birthday of our ResQ OneChat Campaign, and what an incredible year it has been!   The team's performance and results over the last 12 months are a true reflection of our passion for client and customer satisfaction. This year, as a testament to our trusted partnership and our outsourcing expertise, our team had the distinction of being the first to pilot new multi-chat efficiencies in customer communications with great success.    With our groundbreaking technology and team's experience, we've achieved remarkable efficiencies and delivered exceptional results, on par with the client's in-house team. Even recently, the team proactively identified and addressed suspicious activities, safeguarding our client's reputation and ensuring the safety and trust of their customers.    Excitingly, our team has grown by 30% in the past month, showcasing our commitment to expansion, career development, and performance excellence.   Here's to another year of growth and success! Gill Marchbank, Matt Marshall, Matt Gray, Steve Thompson, Lee Candler, John Cadden, John Nicholson, Daniel Wardill, Lauren Fisher, Jamie Rugg, Nathan Acey   #Growth #Expansion #prefermance #AI #Tech #Greatplacetowork #Innovation

🌟Celebrating a Remarkable #ResQ Journey 🌟   On Friday, we bid farewell to a remarkable gentleman, Andy Richards, and took a moment to reflect on an extraordinary career filled with dedication, passion, and countless contributions to ResQ and his team. Retirement is not an everyday occurrence at ResQ, so we wanted to mark this as a very special event. After 11 years of service, at his final team buzz session, surrounded by his team, he was joined by Gill, Nic, Matt and his manager, Chris, who, presented Andy with his award and gift. Andy's commitment and positive spirit have left an indelible mark on ResQ. His guidance and kindness were recognised by all. It was an honour to come together and celebrate Andy's remarkable journey and to share our heartfelt gratitude for his many years of service and the happiness of entering this next chapter of his life. #Retirement #Recognition #Greatplacetowork #CareerJourney Matt Marshall, Steve Thompson, John Cadden, Lee Candler, John Nicholson, Daniel Wardill & Lauren Fisher

Meeting your potential. Empowering our people from day 1! At ResQ, we take immense pride in our approach to the induction and training of new employees. As the business continues to grow, we want to maintain our unique ResQ experience for each new employee. Having introduced 82 new starters in February, we’re extremely proud to share a record retention rate of 97%! What sets ResQ apart after nearly 18 years?... Led by our core value of 'Meet your potential.' We believe that there are no limits to what our employees can achieve, and we are committed to supporting them every step of the way. During induction, we focus not only on providing necessary training but also on empowering individuals to unleash their full potential and their career opportunities. Through initiatives like 'Ones to Watch' and our 'Career surgeries', we create personalised development plans, create opportunities for individuals, and ensure we're providing the tools and encouragement they need to thrive and succeed.  #CareerAdvice, #ProfessionalDevelopment, #Leadership #Potential #values

Experience the ResQ welcome! We are proud to be certified as a great place to work. 87%, or a remarkable 962 of our employees, think we deliver an outstanding welcome when you join ResQ. This result truly demonstrates the culture of our business and the nature of our team. We're fast approaching 18 years in business, and our traditions stay the same. We continue to be passionate about that first-day experience, ensuring our new employees feel like a fellow member of the ResQ team! #greatplacetowork #culture #tradition #business #contactcentres #leadership #induction Gill Marchbank, Nic Marshall, Matt Marshall, Matt Gray, Steve Thompson, Lee Candler, John Cadden, John Nicholson, Will Marchbank, Daniel Wardill  

The importance of celebrating achievements together! Last Friday marked a milestone as we celebrated the first anniversary of one of our campaigns here at ResQ. Since launching a year ago with just 13 agents, the team has grown significantly and is fast approaching 150. Over the last 12 months, the team's combined performance has delivered some truly remarkable results for our client. "This level of growth often comes with its risks and concerns, but the team around me has overcome any hurdle along the way and continued MoM to deliver incredible rev rates, which continue to rise. This is the proudest I've been of my professional career to date." Matthew Sharp _Contact Centre Manager In May, ResQ will be celebrating our 18th year in business. Like any business, success is not just one person's effort but the passion, shared vision, and dedication of a team, and the results we've seen over the last 12 months are a testament to our ResQ culture. There's nothing better than a day of team celebrations and recognising success; that's what sets ResQ's culture apart! Gill Marchbank, Nic Marshall, Matt Marshall, Matt Gray, Giles Cook, Steve Thompson, John Cadden, John Nicholson, Daniel Wardill. #culture #leadership #growth #sustainability #teamwork #greatplacetowork