Stellafai 🚀

Big News for Coaches, Change Agents & Consultants 🚀 As a coach, you always have to demonstrate ROI but scaling that impact is hard when you're drowning in admin, tracking progress manually, and struggling to show measurable results. That’s why we’re excited to introduce Stellafai COACH – a powerful goal management and coaching enablement platform designed for coaches, consultants, and change leaders. With Stellafai COACH you can: ✅ Prove ROI with Real Metrics – back your work with data-driven insights ✅ Set & Track Goals – Align teams with measurable objectives. ✅ Provide On-Demand Coaching – Build your method libraries & empower clients with personalised coaching videos. ✅ Leverage AI for Contextual Coaching – Provide personalised, real-time guidance to clients ✅ Connect Outcomes to Impact – Visualise client progress with our Star Chart. ✅ Automate OKR Updates – Seamlessly integrate with existing systems like Slack ✅ Customise & Brand Your Platform – Make it truly yours. Want to see how this works? Sign up for discounted early access and VIP onboarding with our founder, Tim Beattie here - https://lnkd.in/eYfzwBXp and let’s help you scale your coaching business. #Coaching #Entrepreneurship #Scaling #OKRs #CoachingBusiness #Success #StellafaiCOACH

Scaling isn’t just about working harder, it’s about working smarter. With the Stellafai 🚀structured approach, resources and coaching from the amazing Riley Ghiles I., a growing agency transformed how they set goals, tracked progress, and executed their strategy. The results? 📊 💰Surpassed their revenue collection goal by 43% ⚡Secured 61% of their retention target 📢 Acquired 25,911 LinkedIn impressions & 33,000 video views boosting brand visibility 💡Streamlined processes which lead to faster execution & improved sales tracking Want to see how we achieved this, read the full case study here- https://lnkd.in/eHA5Sa2f

We know scaling a coaching business can translate to; ❌Endless spreadsheets ❌Manual progress tracking ❌Hours of admin work ❌The struggle to prove ROI What if we told you that's about to change? After 6 months of deep conversations between Tim Beattie and change-makers like you, we've built something that will transform how you track progress, prove ROI, and scale your impact. We’ll be back to share the good news on Wednesday😉 #CoachingRevolution #FutureOfConsulting #ProductLaunch

I recently joined Fred Gatty on The Leadership Code Podcast. We had a fantastic discussion about the role of collaboration and communication in effective leadership, particularly when it comes to aligning on strategy. Here’s a snippet: 🤝 “Leadership isn’t just about sending an email or presenting slides in an all-hands meeting. Communicating strategy is a continuous, collaborative, two-way process. It evolves as the work evolves, and feedback is essential for ensuring alignment and success.” We explored: 📊 Moving beyond task tracking to drive meaningful, impactful results 🤝 Aligning daily work with organizational purpose to boost engagement and accountability ⚡ Breaking down silos to foster a culture of ownership and transparency For leaders managing cross-functional teams or scaling customer success strategies, this episode offers actionable frameworks to align teams and deliver value to both your customers and your business. 👉 Listen to the full episode here: Spotify: https://lnkd.in/di89vTBq Apple Podcasts: https://lnkd.in/d6N4sdAJ #CustomerSuccess #Leadership #Strategy #Collaboration #OKRs

Do you know Customer Success (CS) and Customer Enablement (CE) aren’t the same thing? These two concepts serve distinct yet complementary roles. 💡Customer Success is all about driving long-term value. CS teams focus on relationship management, adoption, renewals, and expansion - ensuring customers achieve their desired outcomes. 💡Customer Enablement is about empowering customers with the right knowledge and tools. CE teams create training programs, documentation, and scalable education resources that help customers use the product effectively. The best companies align these functions. Enablement fuels Success by equipping customers with the skills they need, while Success ensures those skills translate into tangible business results. How do you see these two functions working together in your organisation? Let’s discuss it in the comments👇

Here’s How to Maximise Your Team Performance with 15/5 Reports Keeping track of your team’s progress doesn’t mean you have to drown in status meetings. So, we recommend using 15/5 Reports in your team management strategy. This is a simple yet powerful framework to improve communication, alignment, and productivity. ✅ 15 minutes for employees to write their updates ✅ 5 minutes for managers to review and provide feedback And that’s it! You stay informed while giving your team the autonomy they need to thrive. Want to implement this in your organisation? See how it works here - https://lnkd.in/ety5fCgR

From “I” to “T” to “M”: Insights from Conversations with CS Leaders Over the past few weeks, I’ve had the privilege of speaking with numerous Customer Success leaders about the challenges they face in aligning pre-sales, onboarding, service delivery, and post-sales success. One theme that keeps coming up is the need to move away from “I-shaped” roles where individuals are deeply specialised in one area but lack a broader understanding of the customer journey. To build a truly effective Customer Success organisation, we need to encourage people to become T-shaped professionals. These are individuals with deep expertise in their field (like pre-sales or onboarding) but also a broad understanding of adjacent roles, enabling them to collaborate effectively across teams. For example, a solutions engineer with insight into customer success metrics or a CSM with knowledge of product onboarding practices can help eliminate handoff friction and provide a seamless customer experience. What’s even more exciting is the potential for M-shaped professionals—people with deep expertise in multiple areas. These individuals can bridge silos, bring fresh perspectives to problem-solving, and proactively guide customers through every stage of their journey, from the initial sale to measurable outcomes. Here’s what this shift can achieve: ✅ Stronger collaboration across pre-sales, onboarding, and post-sales teams. ✅ Seamless handoffs that reduce friction and confusion for customers. ✅ Proactive customer advocacy instead of reactive problem-solving. The conversations I’ve been having with CS leaders have reinforced how critical this evolution is. By moving from I to T to M, we can create organisations that don’t just meet customer expectations but actively anticipate and exceed them. I’d love to hear your thoughts - how are you building cross-functional collaboration and empowering your teams to grow into T- and M-shaped professionals? #CustomerSuccess #TeamDevelopment #Collaboration #Leadership #SkillsGrowth

Been having a lot of fun this week curating and building my kit bag of coaching widgets - those little tools that make workshops more engaging and coaching more impactful. 🎒✨ Here’s a sneak peek at some exciting updates we’re rolling out on the Stellafai 🚀 CS operating system. Whether it’s helping teams run better retrospectives, measure outcomes, or just manage their focus with Pomodoro timers, these tools are designed to empower facilitators and coaches alike. Excited to share more soon! #CustomerSuccess #CoachingTools #Facilitation #Stellafai

Churn hurts. You work so hard to win customers over only to watch them slip away. It’s frustrating but it isn’t just something you have to accept. It’s something you can actively reduce with the right strategies. The best customer success teams don’t just react to churn; they prevent it before it happens. Here’s how: 🚀 Be Proactive, Not Reactive: Don’t wait for customers to have issues; get ahead of them. Regular check-ins and value-driven conversations go a long way. 🎯 Know Your Red Flags: Spotting disengagement early is key. Are they ghosting your emails? Usage dropping? Time to step in! 💡 Align with Sales: Customers don’t leave just because of price - they leave when they stop seeing ROI. So align with the sales team to fully understand their expectations and deliver value. 🤝 Strengthen Relationships: Customers stay where they feel valued. Personalisation, community building, and strategic upsell can make a big difference. 📊 Leverage Data Like a Pro: Use customer behaviour insights to predict who might churn before it happens. You'll know whether to engage them or not. Churn is inevitable, but reducing it is possible. What’s your go-to churn-busting strategy? Let us know in the comments! ⬇️ #CustomerSuccess #ChurnReduction #RetentionStrategies #CSLeadership

If you’ve been wondering what the future of customer success is and how you can position yourself in the market, here’s your answer👇🏾