Stellafai 🚀

A cluttered product portfolio is one of the problems we’ve identified that can harm customer success teams. Too many choices can confuse customers, delay decision-making, and erode trust. One of the solutions? Simplify product messaging 📝 Even if your portfolio isn’t bloated, unclear messaging can make it feel that way. If customers don’t understand what your products do or how they help, it’s time to simplify your communication. 1️⃣ Focus on the customer’s problem – Don’t just talk features; frame your products around the specific problems they solve. 2️⃣ Use clear, non-technical language – Even in B2B, jargon can alienate. Make sure your value propositions are instantly understandable. 3️⃣ Create visual guides or product selectors – Help customers easily navigate your portfolio with comparison charts or interactive tools that guide them to the best choice. Simplifying your offering doesn’t just benefit your internal teams—it can supercharge customer success. Interested in more solutions? Check out our blog 👉 https://lnkd.in/eG_yA5z7

Customers expect seamless transitions between teams, especially between pre-sales and post-sales. But when this handoff isn’t smooth, customer confidence takes a nosedive. So, how do we fix this? How can you ensure your customers are getting a consistent, high-quality experience from start to finish? Here’s the playbook. 👇👇👇 https://lnkd.in/ePa_w36R

Our feature of the week: Connected Outcomes 🖇️ Connected Outcomes empower teams to align their objectives and work together seamlessly. You can build and visualise connections between teams, goals, and key results to show where work is connected to each other. Easily link objectives across departments, ensuring everyone is focused on the same North Star Metric. Learn more 👇👇👇

87% of sales and marketing leaders say collaboration between their teams enables critical business growth* Our co-founder Tim reflects on a time in his career when greater collaboration between teams could have had a big impact: “20 years ago I was working as a developer on a nine-month project. At the end, there was a big launch party with hundreds of people there, where I first realised how many people were involved in the project. During the evening, a TV commercial for the project was shown called ‘Perfect Fit’, which was the first time I learned the name of the project. I had been working on the development of provisioning code and had never even met any of the marketing team until this point. I can’t help but think that had we connected earlier and shared the advert's blueprint, I might have understood things better. If the marketing and engineering teams had been connected then who knows how much better the project may have been if the teams had understood each other's worlds more.” *https://lnkd.in/eetBHyy

Did your classroom training look promising at first but ultimately leave you with a large bill and little to show for it? 😢 Unfortunately, 90% of classroom training is forgotten within 1 week and doesn’t move the needle on any important measures.* Continuous coaching bridges this gap. By offering your team coaching that’s always accessible, your ROI is tangible and instant ✅ Learn how Stellafai provides continuous coaching here: www.stellafai.com *https://lnkd.in/eMuDvGTf

As CFO, your role extends beyond finances—you’re uniquely positioned to align two key, yet often disconnected, teams: Solution Engineering and Customer Success. These teams drive customer engagement: 💡 Solution Engineering ensures the product fits customer needs. 💡 Customer Success ensures it delivers ongoing value, leading to satisfaction, retention, and growth. When these teams are in sync, the results are powerful: higher customer lifetime value, lower churn, and improved financial performance. But misalignment? It risks frustrated customers and lost revenue. Here’s how you can bridge this gap to boost financial health. 👉https://lnkd.in/ePbFjsCp

Our coaches don’t leave when the workshop ends. They continue to support as a ‘coach in your pocket’ for as long as you need www.stellafai.com

We talk about the many benefits of cross-functional collaboration between sales and customer success (Here if you’ve missed it 👉 https://lnkd.in/eVWhQExW) but how can leaders help in driving it? Leadership plays a vital role in driving cross-functional collaboration and breaking down departmental silos. Effective leaders can: 💡 Lead by Example: Leaders should actively participate in cross-functional initiatives, collaborate with different teams, and demonstrate the value of collaboration. 🗣️ Facilitate Communication: Leaders should create opportunities for communication and information sharing between departments. Regular meetings, town halls, and team-building activities can foster collaboration. 📝 Provide Resources and Support: Leaders should allocate resources, such as time, budget, and technology, to support cross-functional collaboration. They should also provide training and development opportunities to enhance employees' collaboration skills. Are there any other ways of promoting cross-functional collaboration that you can think of as a leader? Let us know! 👇

What does a blue chicken have to do with creating focus in the workplace??? We’re glad you asked. 🌍 Stop the World (https://lnkd.in/e8fagvzQ), is a practice that helps drive focus in the workplace, by helping you to pivot away from anything that’s not creating progress. Watch our co-founder Tim explain how he’s used the Stop the World practice, and exactly how the blue chicken is involved….🔵🐓)

Running a business, especially in tech, is like spinning a million plates. 🍽️ One of the most crucial? Profit margins. But when margin pressures creep in, they can often trigger decisions that directly undermine customer retention. And the last thing you want is to save a few pounds today only to lose loyal customers tomorrow. 🫤 We dig into how margin pressures can lead to bad retention decisions, and more importantly, what you can do to protect your customer base while safeguarding your profitability💰 👉 https://lnkd.in/embeAK2g