SVL

✨🌟 We raised a grand total of £7417.50 for Beatson Cancer Charity! 🌟✨ Thank you so much to everyone who made a donation, it makes such a difference to those facing cancer. Beatson Cancer Charity provide a whole range of wellbeing and specialist services including complementary therapies. Your generous donations will help the team continue to make a huge difference!

Brilliant to catch up and plan with the NICE team, Sophie, Wallace, James and Reece last week! Thank you for popping in to see us and for joining us for some wonderful food. It's always great to see the team, we do plenty of planning and scheming! 👏😊

Are you looking to improve your contact centre’s analytics and reporting? One of the many great things about introducing cloud–based technology to your contact centre is that it can help you track things like agent productivity and customer satisfaction much more easily - so you can catch issues quicker and make improvements. There are many options out there, so it’s our job to help you identify which one will fit best with your employee and customer needs. Get in touch today for a no-obligation chat about your contact centre challenges and how cloud-based solutions can help you solve them. In the meantime, read our top 10 tips on transitioning to cloud-based contact centre technology. 👇👇👇

How does a 10% increase in contact centre adherence and an overall rise in productivity sound? This is something that our team supported Animal Friends Insurance to do by implementing Calabrio, Inc.'s Workforce Management (WFM) system. As a leading UK pet insurance company, Animal Friends needed a WFM system which would: - Minimise manual forecasting efforts. - Enhance tracking and monitoring of contact centre adherence. - Enable more real-time analytics and data insights. - Reduce wrap-up time on actionable activities following a customer call. - Improve overall average handling time (AVHT). Read more about how the team achieved this through our case study: https://bit.ly/4fy9aid

📣 Are you looking for your next role? Want to work for the UK’s longest-running contact centre solutions provider? We’re expanding our enthusiastic, culture-led team and are on the lookout for talented individuals to fill two available roles: a Technical Services Manager and a Service Desk Administrator. You can read the full job description for each role here 👇 - Technical Services Manager: https://lnkd.in/dpDE_2P2 - Service Desk Administrator: https://lnkd.in/dcfTMxkh If either of these roles sounds like the perfect next step for you, we look forward to hearing from you!

Did you read our blog post celebrating 22 years of Chris!? 😊 Chris is an integral member of our team and he's seen so much innovation whilst celebrating several of our significant milestones. 👏 Over the last 22 years, Chris explains that the changes he's seen have been astronomical: "Not only with technology and how it impacts day to day lives, but with how much today’s world relies on technology to function. 22 years ago, technology wasn’t necessarily secure or ingrained in our daily lives, now it really is, and it’s transformed how businesses work and how people act and behave." Read the full blog post here - https://lnkd.in/gX3u9NCB

Good luck to all nominees! 🤞 As sponsors of this year's Centre of the Year (Under 250 seats) award - We're really looking forward to the awards night. 🏆🥂

Over halfway through the year and we're already planning our next big moves! 😊 Our teams have been hard at work reflecting, planning and strategising. Exciting things are coming your way! Stay tuned and watch this space.

Throwback to NICE Interactions! What an event!! 🤩 We made so many wonderful connections and we've really enjoyed following up and chatting with you all. 🌟 A huge thank you to everyone who entered our competition, it's now closed and we will be in touch with the lucky winner shortly. 🌟

SVL and Clarity Business Travel have built a strong partnership over the past three years. As the industry leading corporate travel company, Clarity Business Travel needed a Workforce Management solution which would: 📅 Help with shift management. 📈 Provide accurate and timely forecasts. 💻 Be easy to use and intuitive. 🤝 Integrate easily with the existing technology. We helped the team transform their contact centre planning processes by implementing Calabrio, Inc. WFM! Find out more about our work together 👇 https://lnkd.in/ewykjGyF