Why are #ecommerce businesses switching from #Zendesk to Tactful AI? 🚀 Customer service teams need intelligent, flexible, and cost-effective solutions to manage peak-time demand. Many have realized that Zendesk isn’t keeping up. 🔍 The Problem with Zendesk: ❌ Limited routing & queuing options ❌ No intelligent conversational steps ❌ Expensive with unpredictable costs ❌ Lacks actionable AI insights to improve workflows ✅ Why Tactful AI? 💡 Advanced AI Analytics – Get actionable insights to enhance workflows & improve retention ⚡ Intelligent Routing & Queuing – Ensure fast & efficient support even during peak times 📈 Higher ROI with Transparent Pricing – No surprises, just better cost efficiency Reactive support is outdated. Businesses using Tactful AI stay ahead by proactively improving processes to boost satisfaction and retention. See how Tactful AI outperforms Zendesk in intelligent customer service routing and AI-driven insights? 📅 Book a Free Demo: tactful.ai #CustomerService #AI #Ecommerce #Zendesk #TactfulAI #CX #CustomerSupport #Automation #AIAnalytics #ecommerceGrowth
Tactful
Technology, Information and Internet
Cambridge, Cambridgeshire 13,505 followers
Helping businesses deliver exceptional customer experiences through the perfect blend of human touch and AI innovation.
About us
Tactful AI is a next-generation omnichannel customer engagement platform, designed to empower businesses of all sizes to deliver exceptional customer experiences. By blending the human touch with cutting-edge AI innovation, we enable organisations to build meaningful, personalised interactions across every stage of the customer journey. Our intuitive, scalable platform unifies communication channels, automates routine tasks, and provides intelligent routing for seamless customer support. With no-code AI tools, businesses can create tailored knowledge bases, respond to customer inquiries in any language, and access data-driven insights that drive continuous improvement—all through a single, user-friendly interface. Tactful AI’s reusable Customer Experience (CX) blueprints and robust automation engine make it easy to implement and customise advanced technologies without the need for complex setups. From improving first-contact resolution rates to enhancing team productivity, our solutions are designed to adapt and grow with your business needs. We take a collaborative approach, working closely with a global network of trusted partners to deliver tailored solutions and ongoing support. These partnerships ensure businesses have access to the best tools and expertise to succeed in an ever-evolving marketplace. Together, we empower organisations to innovate and excel in delivering memorable customer experiences. Tactful AI is committed to fostering operational excellence, enhancing employee satisfaction, and creating a foundation for businesses to thrive in today’s competitive environment.
- Website
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https://tactful.ai
External link for Tactful
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- Cambridge, Cambridgeshire
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Customer Engagement, Customer Experience, Omnichannel Communications, AI, Bot, CX Analytics, Contact Centre, and Helpdesk
Locations
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Primary
Get directions
Cambridge Innovation Park
Denny End Road
Cambridge, Cambridgeshire CB25 9QE, GB
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Get directions
Cairo, EG
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Get directions
Amsterdam, NL
Employees at Tactful
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Chris Parker
Visionary Digital & Technology Executive | Customer-Centric Transformation Leader
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Ryan Wells
Marketing Director | SaaS Product Marketing | Digital Transformation | B2B & B2C Marketer | RPA enthusasist
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Mohammad Fouad
I'm a CTO scaling a startup going against giants who lost touch with real customers. Systems break, costs spiral, tiresome work, great journey. I…
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Wael Aggour
Helping Businesses Turn Conversations into Conversions
Updates
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Tactful reposted this
Founder at Becurious - Digital Marketing Strategies for Hotels & Porter - Delivering Direct Revenue to Hotels.
Ook vandaag zijn we weer in de RAI Amsterdam (hal 8) voor de Independent Hotel Show Amsterdam! Kom langs bij stand H52 en ontdek hoe we hotels helpen groeien met: - Slimme digitale marketingstrategieën voor meer directe en commissievrije reserveringen - Becurious - your route to your guests - Full-service, hoogwaardige hotelwebsites- Porter - Premium Hotel Websites - De Conversational Booking Engine - ontwikkeld samen met Chris Parker en het team van Tactful - nu live op de website van het Olympic Hotel Amsterdam. Vandaag zijn Maud Hesseling, Renske Lieshout en Tim A. er ook om al je vragen te beantwoorden. We kijken ernaar uit om je te spreken! De koffie en bonbons staan klaar. 📍 Stand H52 – Becurious & Porter #Hospitality #HotelMarketing #BookDirect #ConversationalBooking #Porter #Becurious #Innovation #IHA25 #HotelTech
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Tactful reposted this
Helping businesses deliver exceptional customer experiences through the perfect blend of human touch and AI innovation.
Exciting times, Chris Parker and Thomas Dieben at the Independent Hotel Show Amsterdam launching our latest AI and Omnichannel innovation for hotels. The solution is fully integrated with Mews the leading cloud property management system in Europe. Customers already live and enjoy the benefits including increased direct booking, improved customer loyalty and reduced costs. If you are around, don’t miss this opportunity and meet Tactful and Becurious - your route to your guests team at booth H25 to see the solution in action. #Hospitality #CustomerExperience #RevenueManagement
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Attending the Independent Hotel Show Amsterdam? Stop by 𝗯𝗼𝗼𝘁𝗵 𝗛𝟱𝟮 🏢 for a great cup of coffee ☕, expert insights 👤, and a live demo of the 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗘𝗻𝗴𝗶𝗻𝗲 𝗶𝗻 𝗮𝗰𝘁𝗶𝗼𝗻 ⚙️ Let’s talk about how you can 𝗯𝗼𝗼𝘀𝘁 𝗱𝗶𝗿𝗲𝗰𝘁 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀 and 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗴𝘂𝗲𝘀𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. See you there! 👋 #Hoteliers #bookdirect #IHA25 #IndependentHotelShowAmsterdam #HospitalityEvent #HotelIndustry
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🚀 𝗪𝗵𝗮𝘁 𝗶𝗳 𝗯𝗼𝗼𝗸𝗶𝗻𝗴 𝗮 𝗵𝗼𝘁𝗲𝗹 𝘄𝗮𝘀 𝗮𝘀 𝗲𝗮𝘀𝘆 𝗮𝘀 𝘀𝗲𝗻𝗱𝗶𝗻𝗴 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲? 𝗡𝗼𝘄 𝗶𝘁 𝗶𝘀! Tactful AI and Becurious - your route to your guests are 𝗹𝗮𝘂𝗻𝗰𝗵𝗶𝗻𝗴 𝘁𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗘𝗻𝗴𝗶𝗻𝗲 (𝗖𝗕𝗘) — an #AI powered solution that 𝗲𝗹𝗶𝗺𝗶𝗻𝗮𝘁𝗲𝘀 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗯𝗼𝗼𝘀𝘁𝘀 𝗱𝗶𝗿𝗲𝗰𝘁 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀. https://lnkd.in/d5r8n6Sn Hotels using CBE are already seeing more direct bookings, higher conversion rates, and happier guests—all while reducing reliance on OTAs. 𝗔𝘁𝘁𝗲𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗜𝗻𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝘁 𝗛𝗼𝘁𝗲𝗹 𝗦𝗵𝗼𝘄 𝗔𝗺𝘀𝘁𝗲𝗿𝗱𝗮𝗺? ☕Stop by 𝗯𝗼𝗼𝘁𝗵 𝗛𝟱𝟮 for coffee, 𝗲𝘅𝗽𝗲𝗿𝘁 𝗮𝗱𝘃𝗶𝗰𝗲, and a 𝗹𝗶𝘃𝗲 𝗱𝗲𝗺𝗼 that will transform how your hotel books guests. See you there! 👋 #Hoteliers #bookdirect #IHA25 #IndependentHotelShowAmsterdam #HospitalityEvent #HotelIndustry
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⚡ Automate 70%+ of Your E-commerce Support Tickets & Keep Customers Happy! 🛒 Handling a flood of customer inquiries? Instead of overwhelming your team, let automation do the heavy lifting! With Tactful AI you can: ✅ Resolve 70%+ of routine queries instantly with AI-powered automation. ✅ Seamlessly route complex cases to the right agent—no delays, no confusion. ✅ Boost efficiency & customer satisfaction while reducing operational costs. 💬 Customers get fast, accurate responses. 👩💻 Your team focuses on high-value interactions. 💰 Your business grows without scaling support costs. 👉 Future-proof your e-commerce support with AI-driven automation. Book a demo today! #EcommerceCX #CustomerExperience #Automation #AIChatbots #TactfulAI #SmartSupport
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📊 Stay Ahead of Every Customer Interaction with Real-time Monitoring! Ecommerce businesses move fast, and so do customer expectations. With Tactful AI’s Real-time Monitoring, support managers and team leads get instant visibility into ongoing conversations, ensuring quality, efficiency, and customer satisfaction at scale. 🛍️ No more guesswork — just proactive customer experience management 🚀 Tactful AI helps brands implement AI-driven digital omnichannel engagement to unlock growth. Let’s talk! #EcommerceGrowth #CustomerExperience #DigitalCommerce #RetailTech #Omnichannel #EcommerceSuccess #OnlineRetail #DTC
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🌙 𝗥𝗮𝗺𝗮𝗱𝗮𝗻 𝗠𝘂𝗯𝗮𝗿𝗮𝗸! ✨ Wishing you a blessed month filled with peace, reflection, and togetherness. May this Ramadan bring joy to your hearts and success to your endeavours. ✨ #RamadanMubarak #TactfulAI #BlessedRamadan #RamadanKareem
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🛍️ Unify customer engagement across all digital channels. Deliver exceptional customer service, boost conversions, and scale effortlessly—because great service shouldn’t be siloed. 🚀 👉 Want to see these strategies in action? Tactful AI helps brands implement AI-driven digital omnichannel engagement to unlock growth. Let’s talk! #EcommerceGrowth #CustomerExperience #DigitalCommerce #RetailTech #Omnichannel #EcommerceSuccess #OnlineRetail #DTC
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Tactful reposted this
Inspirational moments 📝 Mohammad Fouad redefines valuation strategies for modern startups during our latest webinar “The Future of Tech Startups: Emerging Technologies and Trends to Watch” Innovation Blueprint is an initiative by Raya FutureTECH and the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH who are working together within the framework of the develoPPP funding program, which GIZ implements on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ). Through the support of Raya FutureTECH and GIZ, Exits MENA designed a series of engaging webinars designed to inspire and equip you with the knowledge, skills, and mindset needed to thrive in the dynamic world of innovation and entrepreneurship. #Exits #MENA #Quote #RayaFutureTECH #GIZ #InnovationBlyeprint #EntrepreneurialJourney #innovation
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