Talkr

On this #TalentTuesday please meet the very talented Slavenija Popovska who has recently passed her 3 month probation with flying colours in her role as customer support executive with Synapse - The Stories Marketplace Slavenija has said working with UK based startup Synapse - The Stories Marketplace, the first stories marketplace with a mission to better connect brands and the media, as… “really amazing, the chance to work in a fast growing startup where we are all working together on how to better our users overall experience on the platform is as fun as it is challenging” Here is more from Slavenija to get to know her that little bit better. 1. What did you want to be when you grew up? 🤓 An actor or a lawyer 😂 2. If you could travel anywhere in the world for a month, where would it be? 🧳 United Kingdom or Maldives🌴. My dream is to swim with sharks.. 🦈😂 3. What's your favourite office snack or beverage? 🍪 Nescafe☕, I really cannot start the day with my coffee! 4. What's your favourite team tradition or inside joke at the office? I could easily say that my favourite team tradition is going out for a drink when the team are in Skopje or having pizza day in the office. 😎 5. Most memorable Synapse achievement to date? 🎯 My most memorable Synapse moment has to be receiving my first email from a real journalist. That first bit of engagement meant everything, and I haven’t looked back since...😊 #TalentTuesday #CustomerSuccess #Outsourcing

We're hiring a Researcher to support the recruitment consultants, learning market insights, honing communication skills, and becoming a top-notch headhunter. 🚀 #hiring #jobalert #researcher

How is AI changing the role of customer support? 🤔 ...some tips from those who are using it best 🙌 #ai #customersupport #tech

Here's something you might not hear often: AI is NOT replacing support agent jobs 🚫 Why is that?: 🤔 AI alone cannot fully enhance the customer experience without strategic and thoughtful implementation (people need to do this) 📈 AI needs the right content/input for it to be effective (people need to do this) 🔄 Some may argue that AI can entirely replace human interaction in customer support, but what we are seeing is a blend of AI with human expertise is the key to unlocking its full potential. So yes, AI is changing customer support but before you swap your humans for chat bots you need to understand what is best for your customers 🤖 See our blog in the comments for the full breakdown of how we are seeing AI changing customer support. Share your experiences with AI and customer support (for better or worse...) #AI #customersupport #startups

We’re #hiring Onboarding Specialist for Shopify app - fluent in either French, German or Spanish. Know anyone who might be interested? #jobalert

Companies are looking to grow their team but are hesitant due to the risk and costs involved. There is an answer… Co-sourcing. Co-sourcing allows your company to 𝗸𝗲𝗲𝗽 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 of your team, product and message 𝗮𝗹𝗼𝗻𝗴𝘀𝗶𝗱𝗲 𝗮𝗹𝗹 𝘁𝗵𝗲 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴. - ➡️ Outsource certain functions (like customer support) to free up resources that focus on growth - ➡️ The flexibility and scalability allows you to adapt quickly to market dynamics and scale operations as needed. - ➡️ Access to a wider talent pool through co-sourcing brings in specialised skills including multilingual benefits, all while reducing operational costs. - ➡️ You stay in control. All the ‘in-house’ benefits without the overheads Co-sourcing is a strategic way to accelerate growth, without the risks, whilst maintaining that ‘in-house’ feel across your company. ✨ PS: Curious... want to dive deeper into what Co-sourcing can mean for your company? 🤔 Follow Talkr on LinkedIn for more insights. #CoSourcing #StartupGrowth #OutsourcingAlternative 

Those utter heartbreaking work moments…. 🙄 - Accidentally sharing the screen where you're checking out new holiday spots instead of the spreadsheet 😰 - Forgetting to mute yourself on a conference call and accidentally broadcasting your entire conversation with your pet parrot 🦜 - Finally going to the office and having some tea to spill with your coworkers, but everybody stayed working from home 🍵 - Spending hours crafting a PowerPoint presentation and your boss responds with an enthusiastic "Cool!" 😒 #workmoments #remotework

There really is nothing more valuable than a satisfied customer.... 💯 That's why you need to be measuring CSAT. Best thing, it's super simple to implement. Here we delve into what CSAT is, why you should be measuring it, and how you should use it to improve your customer experience. 👉 https://lnkd.in/d6uhphAm #customersatisfactionscore #CSAT #customerexperience

Onboarding a new team member soon? 🤔 Here is part 2 on how to successfully onboard a new employee. Good news is these are all easy things to implement that can easily get missed. 🎯 We have even created a Trello board you can use to avoid missing these steps. Find Part 1 in the following link 👉  https://lnkd.in/dT2uXbpn And a link to the ready-to-use Trello Board is posted in the comments - check it out and let us know if you have any other steps that you think could be added here. #onboarding #remoteteams #engagment

Survey time! 🚀 Help us settle this debate.. 🤔 #poll #worksetup