Introducing the Clubhouse 🏗
A project that’s been in development for just under 12 months, as our contract with our loyalty software provider was due for renewal we decided to cancel and remove our loyalty platform from the site - It was neglected & 70% of the members were redundant, 35% had never placed an order with us (Some loyalty).
We went back to the drawing board, spoke to customers and understood what they wanted from us. overwhelmingly the feedback was they wanted the opportunity to feel more included with the brand, they wanted the to see behind the scenes, meet customers and to create a community. Discounts, early access & the standard perks are a must, but we needed to do more.
The Clubhouse is purposefully created around brand events and all about allowing customers to have a voice on how we can improve. It’s been a huge project, but here’s some of key features:
➡️ You can’t join unless you’ve purchased once, after you have you’ll be automatically accepted into the platform.
➡️ We’ve created a private WhatsApp group for members with previews of upcoming collections, behind the brand insights but an opportunity to provide feedback directly to us.
➡️ Black cards are real. We were hesitant about creating tiers, but have created a VIP group which we’ll hand select members for based on order history, brand support and attending events. Each member gets a black card personalised to them.
➡️ Events are a key element to The Clubhouse, a room will be unlocked before an events happening when you can either purchase tickets or apply to be part of the event. From community days to Padel and Pilates events, it’s all happening.
A big shoutout to Ross Worswick & Scott Shashua for agreeing to shake things up across loyalty and to Jack Ellis for his patience and bringing the vision to life.
Explore below (Just make sure you purchase first 😉)
https://lnkd.in/eimf3FFz