The Order to Cash Laboratory Ltd

3 Days to go! Get ready for the latest edition of Tribe+! 📣 Launching 11th November, Issue 4 is packed with insights to inspire your Order-to-Cash strategy as we look toward 2025. 🌍 Highlights include: 🟦 Change Management: Key to Transformation, by Esker UK & Northern Europe 🟩 Challenges in Professional Services: with Louise Morris FCICM (Grad), APAM, Brabners 🟪 Global Recovery Trends: from Global Credit Recoveries 🟦 Set Yourself Up for Success in 2025: by Pam Thomas FCICM, O2C Lab T&P 🟩 Plus best practices from Eric Partaker 🟪 Not to mention articles from O2C Lab Forums, Atradius Collections, Hays, and more! The Tribe+ by O2C Lab is sponsored by Global Credit Recoveries and Esker UK & Northern Europe Stay tuned for powerful insights! #CreditManagement #OrderToCash #Tribe+ Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Hays Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards

The International Credit Forum (ICF) 🌎 We’re gathering credit and collections professionals at Atradius London for a day of deep-dive discussions, practical insights, and expert-led presentations. Agenda Highlights: 🟦 Collection Challenges Across Geographies 🌐 with John Donovan, Atradius Collections 🟦 Transparency & Corporate Disclosure in MENA 🏢 with Israel García, Cedar Rose Int. Services Ltd 🟦 7 Ways Automation Reinforces AR 📈 with Martyn Brooke FCICM (Grad), Esker UK & Northern Europe 🟦 Cyber Incident Response 🔒 with Harley Morlet, STORM Guidance Don’t miss the chance to connect with industry leaders and build your credit strategies for the future! Join us in leading the transformation of credit management in your industry, and ensure your perspective helps steer the direction of change. 📅 Date: 19th November 2024 🕚 Time: 9.30am - 3.00pm 📍 Location: Atradius (15th Floor, 20 Gracechurch Street, EC3V 0BG) London Register now and be part of this essential event! https://buff.ly/40lRIIB #CreditManagement #Collections #O2CLab #ICF Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Hays Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards

We're pleased to announce that Christine Knowles and Wavecrest have renewed their membership with the O2C Lab Community! 🌟 Their continued participation strengthens our community and enhances our mission to revolutionise Order to Cash processes. 💼💡 Thank you for your continued support Wavecrest! #O2CLab #OrderToCash #CommunityStrong Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards

🧿Good Luck Karen🧿 All of us here at The Order to Cash Laboratory Ltd would like to congratulate Karen Young FCICM and wish her luck for the ‘Sleep Out’ in aid of youth homelessness EveryYouth charity!! An amazing cause especially as the Christmas Season is approaching. 👉Request…to all my network please REPOST Karen’s message! 👍 Hays Esker UK & Northern Europe Accounts Payable Association Atradius Collections Kerry McKevitt MBA Laurie Beagle FCICM Pam Thomas FCICM Andy Halls MCICM James Edwards Jon Swan FCICM Forums International

WATCH OUT! WATCH OUT! There is a fraudster about! Fraud remains the most common crime in the UK, accounting for 37% of all crimes, with 70% having overseas connections and 80% being cyber-enabled. Are you ready to tackle it head-on? Join O2C Lab and Fraud Expert @Robert Brooker, aka 'The Fraudie,' on 27th November 2024 at the Hays Birmingham office for an action-packed day of expert insights and fraud prevention strategies. Agenda Highlights: 🟢 Fraud Prevention Workshop: Key takeaways from the September meeting. 🟢 Business Fraud Patterns with Chris Oatts, Company Watch. 🟢 Fraud Risk Assessment with Tim Barlow, Government Counter Fraud Professional. 🟢 Keynote Address from Jonathan de Gilbert PhD, Financial Crime Consultant. 🟢 Accounts Payable Fraud from Rachael Long APAM, MInstLM, Breedon Group This event is designed for credit professionals at all levels and offers real-world case studies, strategies to combat fraud, and critical insights into financial crime. Join us in leading the transformation of credit management in your industry, and ensure your perspective helps steer the direction of change. 📅 Date: 27th November 2024 📍 Location: Hays Birmingham, close to Snowhill Station Register now and be part of this essential event! https://buff.ly/3YBqlZN #FraudPrevention #BusinessSecurity #CreditManagement #O2CLAB Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Hays Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards

Join us for the Pharmaceutical Credit Forum (PCF) on November 26th, 2024, packed with valuable insights for the pharmaceutical and biotech sectors! 💊 Geared toward credit and billing professionals in the Pharma and Biotech sectors, this virtual event provides a great opportunity to engage with peers, explore industry insights, and tackle sector-specific challenges. Take part in The Lab, an interactive session that focuses on addressing real-world credit management issues. 🕒 Agenda Highlights: 🟢 Sector Update & Impact of the New Government by John Donovan from Atradius Collections 🟢 Keynote: The Pharmaceuticals Supply Chain by John Preston, Healthcare Distribution Association (HDA UK) 🟢 Interactive Session: The Laboratory – Tackling Credit Management Challenges 2025 🟢 Mentimeter – Real-time Q&A Join us in leading the transformation of credit management in your industry, and ensure your perspective helps steer the direction of change. Secure your spot here: Register Now https://buff.ly/4cGT5UD #PCF2024 #CreditManagement #PharmaIndustry #O2CLab Our Pharmaceutical Credit Forum partners are Esker UK & Northern Europe Corcentric Global Credit Recoveries CoCredo Atradius Collections Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Hays Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards

O2C Lab is proud to sponsor the International Team of the Year category at the Seventh Annual Irish Credit Team Awards! 🎉 This prestigious award celebrates the incredible achievements of credit teams who work tirelessly with international customers, from exporters and service providers to multinational corporations. These unsung heroes play a crucial role in ensuring businesses maintain a steady cash flow while delivering outstanding customer service. Congratulations to the shortlisted teams for this category: Ivanti, Tayto Group Limited, AbbVie, and WaterWipes! 🌍🏆 #IrishCreditAwards #O2CLab #CreditExcellence #InternationalTeamOfTheYear Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Hays Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards Declan Flood

Light a rocket under your teams development! 🚀 One of our favourite quotations for learning and development comes from Plutarch “The mind is not a vessel to be filled but a fire to be kindled”. 🔥 How to ignite the fire and keep it burning can be a challenge when your team have different levels of experience. This is where we can support you, we tailor our best practice training courses to create that spark of interest, keeping people engaged and motivated whilst upskilling.  We run ‘Live’ Virtual 90 minute sessions to fit in with busy schedules and full day ‘in-person’ courses delivered at your premises. Our courses range from Collecting Cash for new joiners to Credit Risk Strategies for the more experienced team members. For more information and competitive pricing contact pam@o2clab.com Remember, remember the 5th of November - keep your team happy and furry friends indoors and calm❤️ Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Hays Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards

🔹 Introducing The Professional Services Network! 🔹 Calling all operational managers in Order to Cash (O2C) roles within law firms, accountancy practices, consultants, litigation specialists, insolvency practitioners, and other 'fee-earning' organisations! This new forum is tailored for professionals working in billing, collections, credit management, AR, cash allocation, and every aspect of the O2C cycle. Join us to share knowledge, address challenges, and discover best practices in our unique virtual workshop launch! 📅 Professional Services Network Launch Workshop 🗓 4th December 2024 🖥 Virtual event Registration opens soon! To express interest, email us at enquiries@o2clab.com or follow The Order to Cash Laboratory Ltd on LinkedIn for updates. This is exclusively for operational professionals, team members, and managers—don’t miss out on joining some of the UK’s top Professional Services Firms! #O2C #CreditManagement #ProfessionalServices #Networking Our headline vertical partners for O2C Lab are Esker UK & Northern Europe Atradius Collections Hays Accounts Payable Association Kerry McKevitt MBA Chris Sanders FCICM Laurie Beagle FCICM Forums International Pam Thomas FCICM Andy Halls MCICM Jon Swan FCICM James Edwards Mike Newman