The RiskBites(R) Club

❗ One week until our next The RiskBites(R) Club session with Karen Eckstein on ‘How to Handle Complaints from Clients and Regulators’❗ Complaints, whether from clients or regulators, can pose significant risks to any business. They are often time sensitive, disruptive, and costly to resolve, and can cause considerable stress and anxiety. Knowing how to respond and handle a complaint can feel daunting and overwhelming, and professionals sometimes make mistakes that can make the issues worse rather than better. But with the right approach, you can minimise the pain and even gain valuable insights from the process and come out more resilient. Karen will draw on her decades of experience in supporting firms and professionals through the complaints process and will be sharing her real-world insights of: 🔹 The common mistakes professionals make when faced with complaints from clients and regulators—and how to avoid them 🔹Effective strategies for managing both client and regulatory complaints 🔹How to manage the complaints process and survive 🔹Key lessons you can learn from complaints and how to use that experience to add value to your business The session will be full of practical hints and tips, so if you do face a complaint, you’ll be prepared to take quick, effective action to protect your business and support your staff. We expect this to be a popular session, and we love welcoming new faces to our The RiskBites(R) Club, so please feel free to share this session with anyone who might benefit. 📅 When: Tuesday, 12 November, at 1pm 💻  Where: TEAMs – link in the comments below 👉 Contact Karen or Polly to be added to The RiskBites(R) Club mailing list Looking forward to seeing you there! And, as always, if you know anyone who might be interested in attending this, or any of our The RiskBites(R) Club sessions, please feel free to share! #RiskManagement #ProfessionalServices #ComplaintsHandling #ClientRelations #TrainingAndDevelopment

🌟 Join Karen Eckstein for our next The RiskBites(R) Club session on ‘How to Handle Complaints from Clients and Regulators’🌟 Complaints, whether from clients or regulators, can pose significant risks to any business. They are often time sensitive, disruptive, and costly to resolve, and can cause considerable stress and anxiety. Knowing how to respond and handle a complaint can feel daunting and overwhelming, and professionals sometimes make mistakes that can make the issues worse rather than better. But with the right approach, you can minimise the pain and even gain valuable insights from the process and come out more resilient. Karen will draw on her decades of experience in supporting firms and professionals through the complaints process and will be sharing her real-world insights of: 🔹 The common mistakes professionals make when faced with complaints from clients and regulators—and how to avoid them 🔹Effective strategies for managing both client and regulatory complaints 🔹How to manage the complaints process and survive 🔹Key lessons you can learn from complaints and how to use that experience to add value to your business The session will be full of practical hints and tips, so if you do face a complaint, you’ll be prepared to take quick, effective action to protect your business and support your staff. We expect this to be a popular session, and we love welcoming new faces to our The RiskBites(R) Club®, so please feel free to share this session with anyone who might benefit. 📅 When: Tuesday, 12 November, at 1pm 💻  Where: TEAMs – link in the comments below 👉 Contact Karen or Polly to be added to The RiskBites(R) Club mailing list Looking forward to seeing you there! And, as always, if you know anyone who might be interested in attending this, or any of our The RiskBites(R) Club sessions, please feel free to share! #RiskManagement #ProfessionalServices #ComplaintsHandling #ClientRelations #TrainingAndDevelopment

A huge thank you to Jamie Humphrey of ReechUs Wellbeing for delivering such an insightful talk today on the risks and costs associated with poor employee health. Jamie highlighted the common mistakes businesses make when implementing employee support initiatives and showed us how to transform those efforts from a simple tick-box exercise into a strategy that makes a real impact—creating healthier employees, reducing risks, and increasing profitability—with measurable data, so you can track and improve performance and monitor the return on your investment.   We hope you found the session valuable. If you missed it, don’t worry—the slides and recording will be available on our website soon. We’ll post the link in the comments once it’s live.   And don’t forget to join us for our next The RiskBites(R) Club session at 1pm on 12 November, where Karen Eckstein will be discussing 'Complaints and How to Handle Them,' inspired by our new Professional Friend service.   If there’s a topic you’d like us to cover or you’d like to join our mailing list, feel free to reach out in the comments or contact Karen or Polly directly.   We look forward to seeing you at the next session!   #RiskManagement #EmployeeHealth #TrainingAndDevelopment Karen Eckstein Limited

❗ Two hours until our next The RiskBites(R) Club session❗ We are delighted to invite you to our next The RiskBites(R) Club with Jamie Humphrey 😁 of ReechUs Wellbeing on 'From Risks to Results: Uncovering the Real Costs of Poor Employee Health and Practical Solutions for Success'. 📅 Taking place on Tuesday, 8 October at 1pm. Join us for an insightful session with Jamie Humphrey 😁, founder of ReechUs Wellbeing, where Jamie will discuss and: 🔷 Reveal the Hidden Costs: Discover the hidden impacts of employee health issues and how poor employee health - mental, physical, and financial - can lead to higher absenteeism, reduced productivity, and increased staff attrition. 🔷 Explore Practical Solutions: Learn practical (non-fluffy) strategies for promoting employee wellbeing, mitigating risks, and driving positive business outcomes through proactive health initiatives. Employee issues such as these can give rise to client issues and claims so, as well as the obvious benefits to workplaces and employees, there is a real risk management advantage - happy, healthy employees are less likely to cause claims and lose you business as a result! As the founder of ReechUs Wellbeing, Jamie specialises in helping businesses unlock the value of employee wellbeing as a driver of success, and focuses on providing tailored risk management solutions that enable companies to create healthier, more productive work environments. Don’t miss this opportunity to learn from a leading expert! Join us at 1pm on Tuesday 8 October by clicking on the TEAMs link below or contact us to join our mailing list. https://lnkd.in/en8zR6uE Looking forward to seeing you there! Karen Eckstein Polly Coram Karen Eckstein Limited #Risk #RiskManagement #TrainingandDevelopment

❗ One day until our next The RiskBites(R) Club session❗ We are delighted to invite you to our next The RiskBites(R) Club with Jamie Humphrey 😁 of ReechUs Wellbeing on 'From Risks to Results: Uncovering the Real Costs of Poor Employee Health and Practical Solutions for Success'. 📅 Taking place on Tuesday, 8 October at 1pm. Join us for an insightful session with Jamie Humphrey 😁, founder of ReechUs Wellbeing, where Jamie will discuss and: 🔷 Reveal the Hidden Costs: Discover the hidden impacts of employee health issues and how poor employee health - mental, physical, and financial - can lead to higher absenteeism, reduced productivity, and increased staff attrition. 🔷 Explore Practical Solutions: Learn practical (non-fluffy) strategies for promoting employee wellbeing, mitigating risks, and driving positive business outcomes through proactive health initiatives. Employee issues such as these can give rise to client issues and claims so, as well as the obvious benefits to workplaces and employees, there is a real risk management advantage - happy, healthy employees are less likely to cause claims and lose you business as a result! As the founder of ReechUs Wellbeing, Jamie specialises in helping businesses unlock the value of employee wellbeing as a driver of success, and focuses on providing tailored risk management solutions that enable companies to create healthier, more productive work environments. Don’t miss this opportunity to learn from a leading expert! Join us at 1pm on Tuesday 8 October by clicking on the TEAMs link below or contact us to join our mailing list. https://lnkd.in/en8zR6uE Looking forward to seeing you there! Karen Eckstein Polly Coram Karen Eckstein Limited #Risk #RiskManagement #TrainingandDevelopment

❗ One week until our next The RiskBites(R) Club session❗ We are delighted to invite you to our next The RiskBites(R) Club with Jamie Humphrey 😁 of ReechUs Wellbeing on 'From Risks to Results: Uncovering the Real Costs of Poor Employee Health and Practical Solutions for Success'. 📅 Taking place on Tuesday, 8 October at 1pm. Join us for an insightful session with Jamie Humphrey 😁, founder of ReechUs Wellbeing, where Jamie will discuss and: 🔷 Reveal the Hidden Costs: Discover the hidden impacts of employee health issues and how poor employee health - mental, physical, and financial - can lead to higher absenteeism, reduced productivity, and increased staff attrition. 🔷 Explore Practical Solutions: Learn practical (non-fluffy) strategies for promoting employee wellbeing, mitigating risks, and driving positive business outcomes through proactive health initiatives. Employee issues such as these can give rise to client issues and claims so, as well as the obvious benefits to workplaces and employees, there is a real risk management advantage - happy, healthy employees are less likely to cause claims and lose you business as a result! As the founder of ReechUs Wellbeing, Jamie specialises in helping businesses unlock the value of employee wellbeing as a driver of success, and focuses on providing tailored risk management solutions that enable companies to create healthier, more productive work environments. Don’t miss this opportunity to learn from a leading expert! Looking forward to seeing you there! Karen Eckstein Polly Coram Karen Eckstein Limited #Risk #RiskManagement #TrainingandDevelopment

We are delighted to announce our next The RiskBites(R) Club with Jamie Humphrey 😁 of ReechUs Wellbeing on 'From Risks to Results: Uncovering the Real Costs of Poor Employee Health and Practical Solutions for Success'. 📅 Taking place on Tuesday, 8 October at 1pm. Join us for an insightful session with Jamie Humphrey 😁 Humphrey, founder of ReechUs Wellbeing, where Jamie will discuss and: 🔷 Reveal the Hidden Costs: Discover the hidden impacts of employee health issues and how poor employee health - mental, physical, and financial - can lead to higher absenteeism, reduced productivity, and increased staff attrition. 🔷 Explore Practical Solutions: Learn practical (non-fluffy) strategies for promoting employee wellbeing, mitigating risks, and driving positive business outcomes through proactive health initiatives. Employee issues such as these can give rise to client issues and claims so, as well as the obvious benefits to workplaces and employees, there is a real risk management advantage - happy, healthy employees are less likely to cause claims and lose you business as a result! As the founder of ReechUs Wellbeing, Jamie specialises in helping businesses unlock the value of employee wellbeing as a driver of success, and focuses on providing tailored risk management solutions that enable companies to create healthier, more productive work environments. Don’t miss this opportunity to learn from a leading expert! Join us at 1pm on Tuesday 8 October by clicking on the TEAMs link below or contact us to join our mailing list. https://lnkd.in/en8zR6uE Looking forward to seeing you there! Karen Eckstein Polly Coram Karen Eckstein Limited #Risk #RiskManagement #TrainingandDevelopment

Thank you to everyone who attended today's The RiskBites(R) Club session, and a special thank you to Gary Yantin from Lexverify for joining us as a guest speaker and demonstrating how technology can transform risk management and prevent risks in real-time.   In today’s session, we discussed:   🔍 How risks are often driven by human error and electronic communications.   🛡️ Shifting the focus from protection (reactive) to prevention (proactive) through technology—while keeping humans in the loop. Lexverify can immediately flag actions that might lead to a breach and provide that crucial nudge to stop a risk from materialising.   📊 The importance of collecting and leveraging data to pinpoint where the risks are in your business, assess if your policies, training, and controls are achieving their desired outcomes, and identify where improvements or further investment are needed.   If you couldn’t attend the session and want to find out more, a copy of the slides and recording will be available on our website soon, or you can request a copy to be sent to you directly. You can also contact Gary if you would like an in-depth demo, as there wasn’t time within the session to cover all that Lexverify can do!   If you have any feedback on the session or if there’s a topic you’d like us to cover, please get in touch or comment below. We love seeing new faces at our sessions, so please recommend us to anyone who might be interested.   Looking forward to seeing you at our next The RiskBites(R) Club session at 1 pm on Tuesday, 8 October.   Karen Eckstein Polly Coram Karen Eckstein Limited   #riskmanagement #traininganddevelopment #risktech

❗ Only two hours until our next The RiskBites(R) Club® session ❗ We are delighted that Gary Yantin | Lexverify will be presenting our next RiskBites session on ‘Left of BANG: How to be successful at proactive risk management’ taking place at 1pm on Tuesday 10 September. Join us for a discussion on: 🤔 What is proactive risk management? – Drawing from the Left of Bang concept - Understanding your Risk universe - How to embed proactive risk management into an organisation - Why is this relevant to your electronic communications? 🛑 What are the main barriers to being successful at proactive risk management? - Tech, culture, lack of data - Policies to protect not to prevent ❓ How to change it - From reactive to proactive compliance - Real-time prevention and training - Real-time conduct risk visibility - Surface, prevent, and manage your unknown unknowns How do you prevent your staff from sending out electronic communications that can create compliance breaches, trigger lawsuits, damage your reputation, and attract regulatory investigations? We have seen the power of Next Generation Compliance. Lexverify’s AI-powered assistant makes risk prevention as easy as spell checking, preventing legal, compliance, and cyber risks in real time and providing continuous employee development support. Covering a wide range of risk areas, from anti-bribery and sanctions to GDPR and employee wellbeing, and providing real-time conduct risk visibility to Risk & Compliance teams, Lexverify is truly revolutionary. Gary will be sharing with us the benefit of his 20 plus years working in or around the legal profession, first as a solicitor and then as a provider to law firms and legal teams. He has helped develop cutting-edge compliance products and services across various topics, such as AML, ESG, DAC6, Anti-bribery, Sanctions, and Diversity. Previously the Director of Best Practice at a leading e-learning provider, he advised internationally renowned law firms and risk teams on compliance, training, and risk management, and spearheaded a first-to-market legal software solution. Gary is passionate about using technology to enhance risk and compliance, and regularly hosts and participates in webinars, workshops, and events to share insights and best practices, so we are delighted to welcome him to present at our next The RiskBites(R) Club session. Join us at 1pm on Tuesday 10 September by clicking on the TEAMs link below or contact us to join our mailing list. https://lnkd.in/eCBuVzQu Looking forward to seeing you there! Karen Eckstein Polly Coram Karen Eckstein Limited #Risk #RiskManagement #TrainingandDevelopment

❗ One day until our next The RiskBites(R) Club® session ❗ We are delighted that Gary Yantin | Lexverify will be presenting our next RiskBites session on ‘Left of BANG: How to be successful at proactive risk management’ taking place at 1pm on Tuesday 10 September. Join us for a discussion on: 🤔 What is proactive risk management? – Drawing from the Left of Bang concept - Understanding your Risk universe - How to embed proactive risk management into an organisation - Why is this relevant to your electronic communications? 🛑 What are the main barriers to being successful at proactive risk management? - Tech, culture, lack of data - Policies to protect not to prevent ❓ How to change it - From reactive to proactive compliance - Real-time prevention and training - Real-time conduct risk visibility - Surface, prevent, and manage your unknown unknowns How do you prevent your staff from sending out electronic communications that can create compliance breaches, trigger lawsuits, damage your reputation, and attract regulatory investigations? We have seen the power of Next Generation Compliance. Lexverify’s AI-powered assistant makes risk prevention as easy as spell checking, preventing legal, compliance, and cyber risks in real time and providing continuous employee development support. Covering a wide range of risk areas, from anti-bribery and sanctions to GDPR and employee wellbeing, and providing real-time conduct risk visibility to Risk & Compliance teams, Lexverify is truly revolutionary. Gary will be sharing with us the benefit of his 20 plus years working in or around the legal profession, first as a solicitor and then as a provider to law firms and legal teams. He has helped develop cutting-edge compliance products and services across various topics, such as AML, ESG, DAC6, Anti-bribery, Sanctions, and Diversity. Previously the Director of Best Practice at a leading e-learning provider, he advised internationally renowned law firms and risk teams on compliance, training, and risk management, and spearheaded a first-to-market legal software solution. Gary is passionate about using technology to enhance risk and compliance, and regularly hosts and participates in webinars, workshops, and events to share insights and best practices, so we are delighted to welcome him to present at our next The RiskBites(R) Club session. Join us at 1pm on Tuesday 10 September by clicking on the TEAMs link below or contact us to join our mailing list. https://lnkd.in/eCBuVzQu Looking forward to seeing you there! Karen Eckstein Polly Coram Karen Eckstein Limited #Risk #RiskManagement #TrainingandDevelopment