Unicard

Staff across Unicard’s offices joined a celebration of Diwali, the annual festival of light. As well as a presentation explaining the rich history, stories and traditions behind Diwali, staff had the opportunity to enjoy some of the delicacies and sweets that celebrate the essence of the festival. The festival marks the triumph of light over darkness and the start of new beginnings for people of the Hindu, Sikh and Jain faiths. 

Unicard’s latest case study examines our work for Transport for Wales (TfW), who were looking for a technology partner to work with them to deliver contactless EMV Account-Based Ticketing (ABT). We provided our Ticketing Hub solution, which can process card taps, payments, debt recovery and tokenisation. It also ensures that passengers will always pay the best available fare across multiple modes of transport, without having to worry about pre-purchasing a ticket. The TfW deployment was the first of its kind anywhere in the UK outside of London. TfW’s rollout of contactless Pay As You Go using Ticketing Hub across South East Wales is now well under way, with the scheme live across 27 stations, and a further 68 stations to be added in the following weeks: https://lnkd.in/eZd6VFBQ You can read our full case study here: https://lnkd.in/eAB7Wa8b

We're continuing to make great progress with the roll-out of contactless PAYG across SE Wales, with the scheme now live across 27 stations and a further 68 stations to be added in the next few weeks. It really has taken a huge team effort, as we continue to transform the customer proposition and improve public transport across the region.

Unicard have an exciting career opportunity for an Application Support Engineer. We are looking for an office-based professional to join our existing service team in providing application support and quality service to our customers. The role can be based in either Ferndown (Dorset) or East Kilbride (Glasgow). If you are interested and would like further information, please visit our careers page: https://lnkd.in/dkXxWsdE

This week Unicard is proudly representing the UK as part of the UK Tech Mission to Hong Kong. The trip has been organised by Tech West England Advocates and is supported by the UK Department for Business and Trade, and InvestHK London, as part of the StartmeupHK festival taking place across Hong Kong. Commercial Director Alex Sbardella will be flying the flag for UK transport innovation, and building connections with partners and customers within Hong Kong and further afield across the Asia Pacific region.

All of Unicard’s cloud products are under active development, and have been continuously improved and updated since their implementation – not left unloved for years. Our entire customer base can contribute feature ideas and user experience improvements to be included in our development roadmaps, meaning every customer benefits from the combined expertise and best practices developed by the UK’s smart ticketing community. Read more here: https://lnkd.in/e75zNdvi

As a founder-led UK SME of over 20 years, and the only independent provider of ITSO HOPS, Unicard understand the importance of responsive and personalised customer service. Our solutions are backed with 24/7 technical support, utilising advanced monitoring and alerting tools to spot issues, and a responsive service desk for business-as-usual changes and information requests. Read more here: https://lnkd.in/e75zNdvi

As the first cloud HOPS provider, Unicard’s use of Amazon Web Services (AWS) ensures your systems are scalable and reliable so they can deal with changes in demand whilst keeping costs low. What’s more, our AWS environment runs on 100% renewable energy, reducing your carbon footprint and helping with Net Zero goals. It is not just the servers that are efficient: the slick user experience and dedicated time-saving administrative tools built into the Unicard Platform, based on over ten years of experience running smart ticketing schemes, ensure that your people can work faster and with fewer errors, maximising your investments in staffing and reducing the need for training – as well as boosting customer engagement with your portals. Read more here: https://lnkd.in/e75zNdvi

The Unicard Platform - the UK’s number-one choice for ITSO ticketing solutions for rail and bus - is guaranteed by us to be certified for ITSO 2.1.5, ensuring continued compliance with ITSO rules. However, passengers increasingly prefer to travel with an existing bank card, and transport operators are increasing the use of barcode tickets. Our systems are multi-token and multi-modal, providing the ability to integrate your ITSO ticketing with other tokens such as cEMV bank cards, barcode tickets or in-app ticketing. This provides a more integrated transport network for your passengers and future-proofs your scheme against changes in tokens in the future – whilst ensuring that passengers who receive concessionary discounts or do not have a bank account are not discriminated against. Read more here: https://lnkd.in/e75zNdvi

Are you worried that migrating your ITSO systems might impact on your passenger travel and scheme operations? With over 30 ITSO migrations carried out successfully by Unicard in the past two years, no other supplier can give you the same confidence that your migration will be as smooth and risk-free as possible. We have established and tested processes, tools, expertise and know-how - based on past migrations from other ITSO suppliers - that standardise the procedures of data migration and infrastructure changes. This ensures minimal customer and supplier impact, no loss of data and minimal downtime – sometimes as little as half a day. Read more here: https://lnkd.in/e75zNdvi