Valuation Office Agency

We are recruiting for an exceptional Chief Operating Officer to lead a diverse team of over 2,400 professionals and drive continuous improvement across our operations.   This is a senior leadership role with significant impact on the VOA’s strategic objectives.   You will leverage your proven track record of leading large, complex operations to modernise the VOA's processes, maximise business performance, and foster collaboration with a diverse range of stakeholders.   Read more and apply: https://lnkd.in/eMaq4T9s Closing date: Sunday 24th November 2024 at 11:55pm

🚨 Look out for false or misleading information! 🚨 Business rates agents must not: ❌ misrepresent their relationship with the VOA ❌ make false statements about our activities ❌ make false statements about VOA deadlines. Our agent standards set out clear expectations for agents. Find out how to report suspicious activity: https://lnkd.in/e9zXjKQM

If you want to tell us about changes to your business property or believe your rateable value is incorrect, you can make a Check. This process involves checking the information we hold about your business property and updating any inaccuracies. It’s important that you provide factual information when updating your property’s details, or your case might not be valid. Some common mistakes we see are related to: 👉 accommodation or floor area 👉 heating and air conditioning 👉 car parking We want to help you provide the right information the first time. Read our blog to learn how to avoid common mistakes and make a successful Check case: https://lnkd.in/eCKivTbN

The VOA’s rent officers collect lettings information across England which is used to compile local and national rental statistics. Next month our rent officers will be attending three events across the country. This a great opportunity for landlords and property professionals to discuss rental trends and how sharing data plays a key role in shaping the industry. 📅16 November 📌Birmingham ⭐️NRLA Landlord Conference: https://lnkd.in/eXUkqBfi 📅21 November 📌Cambridge ⭐️NRLA Regional Landlord Meetings: https://lnkd.in/gWbBQ668 📅29 November 📌London ⭐️The Negotiator Conference: https://lnkd.in/e-c_XMXu

A business rates valuation account makes managing your business property easier, even if you own multiple properties. With one account you can: 👀 view and update property details to reflect any changes 🤔 challenge your property’s rateable value 💼 appoint an agent Learn more and sign up here: https://lnkd.in/emRYJYXg

We’re pleased to announce that our mass appraisal tool was the winner of the Excellence in Innovation (Valuation) category at the recent Institute of Revenues, Rating and Valuation (IRRV) awards 🎉 We are proud to see the hard work of the Chief Valuer Group and the analysts in our Information, Data and Analysis team recognised for their efforts in developing and implementing this innovative tool. Rob Dickinson, Michelle Jones, zia smith and Joshua Morgan (pictured) represented the cross-profession team which developed the tool at the awards ceremony. We’d also like to congratulate all the teams involved in developing our Valuation Mapping System (VMS), which was shortlisted in the Excellence in Innovation category.

The VOA values around 85,000 self-catering holiday homes across England and Wales. Depending on the specific eligibility rules they meet, they will be liable for business rates or Council Tax. When valuing these properties, we consider the annual income they are expected to generate if operated at full potential. To determine this, we gather income and expenditure data from various self-catering properties to see what the fair maintainable trade would be. Different percentages are applied to the fair maintainable trade to calculate the property’s rateable value. This varies based on whether the property is: 🏠 a single property or small complex (up to 4 properties) 🏘️ a larger complex (5 properties or more) The location, quality and type of property also play an important part in the final valuation. Read our blog to find out more: https://lnkd.in/enUGX4w8

📢 Spotting false or misleading information 📢   If an agent implies they are endorsed by the VOA or uses our logo without authorisation, report it!   Find out how to report suspicious activity: https://lnkd.in/eR4d5SbC   Let’s work together to uphold standards and protect customers.

The VOA has been shortlisted for two industry awards in recognition of our innovative approach to valuation 🎉 We’re two-time finalists at the IRRV Awards, shortlisted for our Mass Appraisal Tool and Valuation Mapping System in the Innovation category. Our Mass Appraisal Tool has also been recognised by Smarter Working, with the team finalists in the Automation, AI and Machine Learning category. Congratulations to all nominees – we wish you the best of luck.

We’ve chosen National Customer Service Week to share our first colleague-fronted YouTube video. In the video, Council Tax valuer Jake answers some of our customers' most-asked questions, like how we band properties and what can be used as evidence in a challenge. 📹The full video is available to view on our YouTube channel: https://lnkd.in/ezNtpcK7