Ventrata

𝗘𝗺𝗽𝗼𝘄𝗲𝗿 𝗬𝗼𝘂𝗿 𝗙𝗶𝗲𝗹𝗱 𝗧𝗲𝗮𝗺𝘀 𝗪𝗶𝘁𝗵 𝗢𝗻 𝗦𝘁𝗿𝗲𝗲𝘁 𝗥𝗲𝗳𝘂𝗻𝗱 𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 🚌 We have recently introduced our Enhanced Cancellation feature providing your team with even more on street capabilities. Sellers can now swiftly cancel and refund bookings on the spot, thanks to the new 'Allow Cancellation' toggle in the Ventrata dashboard. This upgrade eliminates the need for back-office intervention, making it easier than ever to manage customer requests in the field. 💡 𝗛𝗼𝘄 𝗜𝘁 𝗪𝗼𝗿𝗸𝘀: By enabling the 'Allow Cancellation' option in the Location settings, sellers can instantly access the Perform Refund button on their terminal app. This feature streamlines the cancellation process, ensuring that customer bookings can be efficiently managed and refunded directly from the point of sale. For example, if a customer wishes to cancel a booking while on-site, your team can scan the ticket, hit the Perform Refund button, and complete the cancellation within moments. The refund transaction is automatically processed, making the entire experience seamless for both your team and your customers. 🗣️ 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: - 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Empower your sellers to handle cancellations directly in the field. - 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Manage customer requests on the spot, without waiting for back-office approval. - 𝗨𝘀𝗲𝗿-𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆: Simplify the process with a straightforward toggle and button setup. This feature increases your operational efficiency and ensures that your team can provide top-notch service, no matter where they are. #innovation #ticketing #terminal #customerservice #fieldoperations

Make this International Photo Day unforgettable! 📸 Imagine riding through the vibrant streets of Boston, camera in hand, capturing every iconic landmark and unique architectural gem. 🌇 Now picture this: splashing into the Charles River, surrounded by breathtaking views of the city skyline reflecting off the water 🛥️. This isn't just any tour—this is Boston Duck Tours, LP our incredible partner since 2019. With Ventrata's seamless booking and ticketing platform, Boston Duck Tours has been delivering unforgettable experiences, ensuring every tour is both picturesque and memorable. ✨ Why not celebrate International Photo Day with a unique adventure of yours? Join us in celebrating International Photo Day and capture your greatest memories with operators like Boston Duck Tours. 🦆 Happy snapping! 📸

Let’s take a moment to unwind - after all, it is Relaxation Day! 🌿 In the fast-paced world of tourism, finding time to relax can be a challenge. At Ventrata, we believe that relaxation is key to both personal and business success. That’s why we make sure to recharge from time to time - just like our Customer Success team did during our summer retreat in the beautiful vineyards of Petritoli, Italy! 🍇 Knowing you can rely on our Customer Success team, you can breathe easy. Our seamless ticketing platform ensures your business runs smoothly, allowing you to take that well-deserved break. Relax, we’ve got this! 🌟 #customerexperience #Ticketing #TourismIndustry #Attractions #wellbeing

𝗚𝗮𝗶𝗻 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 𝗢𝘃𝗲𝗿 𝗩𝗶𝘀𝗶𝘁𝗼𝗿 𝗙𝗹𝗼𝘄 🌊 Limits, an advanced addition to our capacity management toolkit. This feature allows you to set individual limits on multiple entry types, offering more detailed control over your visitor breakdown, flow and their experience. 💡 𝗛𝗼𝘄 𝗜𝘁 𝗪𝗼𝗿𝗸𝘀: Alongside setting a total capacity, you can now assign specific limits to different entry types, such as tickets, tours, or packages. This means you can manage how many spots are available for each type, allowing you to 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 𝘄𝗵𝗲𝗿𝗲 𝘆𝗼𝘂𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗰𝗼𝗺𝗲𝘀 𝗳𝗿𝗼𝗺 𝗮𝗻𝗱 𝗲𝗻𝘀𝘂𝗿𝗲 𝗮 𝗯𝗮𝗹𝗮𝗻𝗰𝗲𝗱 𝘃𝗶𝘀𝗶𝘁𝗼𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. For instance, if you offer both general admission and VIP tours, you can cap the number of VIP entries to create exclusivity while still filling general admission to capacity. 𝗧𝗵𝗶𝘀 𝗳𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗲𝗻𝘀𝘂𝗿𝗲𝘀 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗮𝗿𝗲 𝗼𝗽𝘁𝗶𝗺𝗮𝗹𝗹𝘆 𝗮𝗹𝗹𝗼𝗰𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗺𝗼𝘀𝘁 𝘃𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗼𝗳𝗳𝗲𝗿𝘀 𝗮𝗿𝗲 𝗽𝗿𝗼𝘁𝗲𝗰𝘁𝗲𝗱. 🚀 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: - 𝗖𝗼𝗻𝘁𝗿𝗼𝗹: Set limits on individual entry types to manage visitor flow. - 𝗢𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻: Tailor your capacity to maximise revenue from high-value tickets. - 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Adjust limits in real-time to respond to demand and optimise resource allocation. This new feature is a powerful tool for operators who want to fine-tune their operations and drive profitability. #innovation #capacitymanagement #ticketing #visitorflow

💡 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝗼𝗻 Go City®: 𝗔 𝗩𝗲𝗻𝘁𝗿𝗮𝘁𝗮 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁! Did you know? Ventrata is a preferred partner of Go City, recognised for our commitment to integration quality, feature support, and strong collaboration between our teams. Known for their popular multi-attraction passes, 𝗚𝗼 𝗖𝗶𝘁𝘆 𝗼𝗽𝗲𝗿𝗮𝘁𝗲𝘀 𝗶𝗻 𝗼𝘃𝗲𝗿 𝟮𝟱 𝗱𝗲𝘀𝘁𝗶𝗻𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲 🏰, offering travellers access to iconic landmarks and experiences through one convenient digital pass. With this partnership, we improve efficiency and provide better supplier and customer experience. 🔥 𝗜𝗻 𝗝𝘂𝗹𝘆 𝗮𝗹𝗼𝗻𝗲, 𝗮𝗹𝗺𝗼𝘀𝘁 𝟮𝟬𝟬,𝟬𝟬𝟬 𝗚𝗼 𝗖𝗶𝘁𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝗰𝗮𝗻𝗻𝗲𝗱 𝘁𝗵𝗲𝗶𝗿 𝗽𝗮𝘀𝘀𝗲𝘀 𝗮𝘁 𝗩𝗲𝗻𝘁𝗿𝗮𝘁𝗮-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗮𝘁𝘁𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀, 𝘁𝗼𝘂𝗿𝘀, 𝗼𝗿 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝗶𝗲𝘀, 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵 𝗼𝗳 𝗼𝘂𝗿 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻. Ventrata clients can benefit from this partnership and enjoy the possibility of scanning and validating passes 🎫 right at the turnstile, offer in-advance timeslot reservations via the Go City app, and even upsell passes to their own customers. To learn more about the Go City and Ventrata API integration and how to get started, check out the link in the first comment. #gocity #ticketing #partnership #travel #attractions #connectivity

𝗚𝗶𝘃𝗲 𝘆𝗼𝘂𝗿 𝗴𝘂𝗲𝘀𝘁𝘀 𝗳𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆 🏖️ Our 𝗤𝘂𝗼𝘁𝗲𝘀 𝗳𝗲𝗮𝘁𝘂𝗿𝗲, is designed to enhance your booking experience by allowing guests to postpone payment and review bookings without commitment. With this feature, you'll have the 𝗳𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝗮𝗰𝗰𝗲𝘀𝘀 𝗮𝗯𝗮𝗻𝗱𝗼𝗻𝗲𝗱 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀 from incomplete online transactions and follow up with guests, using their contact information to assist in finalising their reservations. 💡 𝗛𝗼𝘄 𝗜𝘁 𝗪𝗼𝗿𝗸𝘀: Guests can select “𝗦𝗮𝘃𝗲 𝗮𝘀 𝗤𝘂𝗼𝘁𝗲” during checkout, postponing payment and receiving an email with their quote details and payment instructions. This 𝗮𝗹𝗹𝗼𝘄𝘀 𝗳𝗼𝗿 𝗮𝗻 𝗲𝗮𝘀𝘆 𝗳𝗼𝗹𝗹𝗼𝘄-𝘂𝗽 𝗽𝗿𝗼𝗰𝗲𝘀𝘀, helping you convert more potential bookings into confirmed reservations. 🗣️ 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: - 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Allows guests to save bookings and return when ready to pay. - 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆: Access and follow up on abandoned bookings with ease. - 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻: Enhance your ability to secure more reservations. #innovation #customerexperience #ticketing #quotes

We’re pleased to welcome Ryan Burtram as Ventrata’s new Director of Sales! 🚀 Ryan brings extensive experience in travel and attractions technology, having led sales teams and managed key accounts for industry leaders such as The Walt Disney Company and Universal Studios. 🎢🎡 His hands-on approach and expertise in driving revenue and enhancing guest experiences align perfectly with our innovative vision. We're excited for Ryan to build upon our success across the Americas. 🌎 Welcome aboard, Ryan! 🙌🏻 #WelcomeToTheTeam #TravelTech #Ticketing #TravelIndustry

Pizza, just the ticket if you are hungry! 🎫🍕 Just like making the perfect ticketing solution, to make a perfect pizza you need the right ingredients. Last month, we gathered in the beautiful Petritoli village for an exciting competition to crown the best pizza chef among us 🧑🍳. To start with, we had expert instruction from an award-winning Neapolitan pizzaiolo before being let loose to make our own creations 🤩. We kept our innovations going with Lourenço Rente's bold move - a pineapple pizza he bravely introduced to the local chef, however he was no match for Barbora Zemanová and her award-winning Neapolitan pizza. Congratulations, we are sure it tasted just as good as it looked 🎉. A special thanks to Danilo Federici from TurisMarche and Mamma Rosa for hosting this fantastic experience 🙌🏻. We're looking forward to our next pizza challenge back in the office 🚀.

𝗦𝗲𝗹𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗲𝗮𝘀𝗲 𝗲𝘃𝗲𝗻 𝘄𝗵𝗲𝗻 𝘁𝗿𝗮𝘃𝗲𝗹𝗹𝗶𝗻𝗴 🏖️ Summer is here, and it's the perfect time for adventure! 🗽 Whether exploring new destinations or discovering hidden gems, we know how important a seamless booking experience. That’s why we have improved our 𝗰𝗼𝘂𝗻𝘁𝗿𝘆 𝘀𝗲𝗹𝗲𝗰𝘁𝗼𝗿, 𝗱𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴 𝗶𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝗰𝗵𝗲𝗰𝗸𝗼𝘂𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝘀𝗺𝗼𝗼𝘁𝗵𝗲𝗿 𝗮𝗻𝗱 𝗳𝗮𝘀𝘁𝗲𝗿. With our enhanced country selector 🇫🇷, based on browser settings, 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗰𝗮𝗻 𝗲𝗻𝗷𝗼𝘆 𝗮 𝗾𝘂𝗶𝗰𝗸𝗲𝗿 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝗰𝗵𝗲𝗰𝗸𝗼𝘂𝘁 𝘁𝗼 𝗽𝗮𝘆𝗺𝗲𝗻𝘁. This means less time spent on booking and more time enjoying their travels. We support you in delivering the best experiences to your customers, ensuring that every step of the journey is efficient and enjoyable. Make this summer one to remember with faster, more comfortable checkouts. 🌴 #travel #innovation #checkout #ticketing #booking

🚀 Exciting News! Ventrata expands its partnership with Adyen! 🚀 We would like to announce the expansion of our partnership 🤝with Adyen, the financial technology platform of choice for leading businesses. This collaboration enhances the overall customer experience, bringing real-time data processing and unified payments to our global operations. Thanks to Adyen's tech-forward approach, visitors to iconic attractions like the Empire State Building can now enjoy a seamless ticket purchasing experience with options like Google Pay and Apple Pay, with additional fraud protection. This upgrade not only offers more convenience but also reduces checkout friction, leading to lower basket abandonment and higher conversion rates. "Our collaboration with Ventrata is a testament to the power of strategic partnerships in today's business landscape,” remarked Nicole Olbe, Managing Director UK&I at Adyen. “As we continue to elevate their global payment operations, our focus remains steadfast on delivering seamless and reliable service to customers worldwide - providing superior financial technology that supports business ambition." Join us as we revolutionise the booking experience and future-proof the needs of your customers! For details, follow the link in the comments. #partnership #innovation #traveltech #fintech #ticketing #payments Empire State Realty Trust