Vitrifi

In today's rapidly evolving landscape, telcos are grappling with complex challenges driven by economic pressures, fierce competition, regulatory changes, and shifting customer expectations. To thrive, telcos must focus on delivering exceptional customer experiences, adopting a holistic end-to-end approach to the customer journey. Despite the recognised importance of customer experience, it remains a critical area where many providers fall short. The 2023 American Customer Satisfaction Index (ASCI) highlighted this issue, ranking Internet Service Providers at the bottom across all industries for Customer Service - below airlines, hospitals, and even the US postal service. However, there are signs of improvement. ISPs achieved an overall score of 71 on the ACSI's 100-point scale in 2023, the highest rating since the index began measuring ISPs in 2013. This upward trend reflects a growing recognition of the importance of customer experience. Creating a truly customer-centric experience starts with leveraging high-quality data and analytics to anticipate and address customer needs proactively. The next-generation customer experience (CX) philosophy moves beyond traditional reactive approaches to embrace agile, predictive strategies. By integrating customer, operational and network data, telcos can anticipate needs, resolve issues before they arise, and deliver highly personalised experiences across all channels. To excel in customer experience, telcos must think beyond metrics. A comprehensive cultural shift is essential - breaking down business-unit silos and fostering agility through cross-functional teams. This enables telcos to respond swiftly and effectively to evolving customer expectations. Vendor lock-in has long been a barrier to flexibility and choice, but today's customers expect seamless interoperability across networks and devices. Telcos must prioritise creating an open, customer-centric ecosystem where connectivity is not just seamless but optimised for exceptional user experience. To gain deeper insights into delivering extraordinary customer experiences and overcoming key challenges in network deployment and service provisioning, download Vitrifi’s latest InfoBrief, ‘Mastering the Wholesale Fibre Broadband Challenge with Open Access Optionality’: https://lnkd.in/etBg68XX #InfoBrief #Vitrifi #Telecoms #FibreBroadband #NetworkOperators #RetailServiceProviders #CustomerExperience #Automation #Autonomic #DataCentric #Innovation

Exciting News from Vitrifi! We are thrilled to announce that Vitrifi has recently joined the FTTH Council Europe and the Fiber Broadband Association. These industry associations are dedicated to advancing ubiquitous full fibre-based connectivity, with FTTH Council Europe focusing on the whole of Europe, and the Fiber Broadband Association on North and Latin America. This marks a significant step in our commitment to high-quality broadband access for all. With deep tech DNA embedded across our global development teams, we stand as an autonomic networking company poised to revolutionise the global telco BSS and OSS sectors using cutting-edge machine learning and AI-powered data insights. Vitrifi serves as a neutral host and aggregator, connecting fibre Network Operators with Retail Service Providers. Our modular services are designed to tackle critical pain points, enhance systems interoperability, and harness actionable data to deliver exceptional customer experiences. By automating the entire customer lifecycle management, our platform significantly reduces the cost to serve while elevating customer journeys through a zero-human-touch approach. It supports rapid onboarding, instant provisioning, and multi-tenancy at scale, managing both buy-side and sell-side product catalogues simultaneously. Our vendor-neutral, API-first approach, robust role-based access control (RBAC), and compliance with UK TSA-level cybersecurity standards ensure a secure and efficient environment for seamless integration and optimal resource utilisation. In addition, we are excited to share that several members of our Executive team will be attending Fiber Connect 2024 in Nashville, Tennessee - 28-31 July. If you’re attending, don’t miss the opportunity to connect with: - Richard Jeffares, Chief Executive Officer - Daniel Alvarez, Chief Revenue Officer - Paul Wilcox, VP of Customer Advocacy We look forward to engaging with industry leaders, sharing insights, and exploring new opportunities to drive innovation in the fibre broadband space. #FTTH #FTTX #FBA #FibreBroadband #Vitrifi #FiberConnect24 #BroadbandInnovation #Networking #InternetForAll

UK Fibre Summit 2024 - in our final panel Session of the day chaired by our own fibreprovider.net Editor Greg Denholm, we look at building altnet value through partnerships. Our panel features Daniel Alvarez, CRO - Vitrifi, David Barber, Strategy Director - Zen Internet , Caitlin Johnston MRICS, Head of Strategic Partnerships- Gigaclear and Paul Taylor, CCO - Voiceflex. #ukfibresummit #fibreprovider #altnet

InfoBrief Alert: Mastering the Wholesale Fibre Broadband Challenge with Open Access Optionality. The telco ecosystem of the future will see the complete eradication of the typical breakdown in the flow of data, rules and instructions, where participants can truly collaborate and ultimately deliver on-demand, personalised, exceptional experiences to end-users. "Very High-Capacity Networks" are at the heart of digital development plans for the next decade, crucial for the success of FTTH/B uptake as the copper switch-off continues. In this era of innovation, it's imperative for telcos to architect their infrastructure and applications for speed and quality, ensuring their services operate with microsecond precision. Networks must adapt to meet continually accelerating demands, requiring adaptive, scalable, secure, and self-optimising solutions. We are thrilled to introduce our latest InfoBrief, "Mastering the Wholesale Fibre Broadband Challenge with Open Access Optionality." This comprehensive document delves into the evolving fibre broadband landscape and the changing dynamics of wholesale service provision. In this InfoBrief, we explore the: - Evolving fibre broadband landscape - Changing dynamics of wholesale service provision - Challenges faced by Network Operators and Retail Service Providers And provide actionable steps to: - Address persistent and critical pain points - Create exceptional customer experiences - Maximise interoperability - Master the use of high-quality actionable data As the global telecoms industry stands at a critical juncture, differentiation through customer experience has become paramount. The rise in demand for FTTP presents a significant opportunity for Wholesalers, but the need to deploy/upgrade new networks introduces additional challenges throughout the customer provisioning journey. For FibreCos, increasing tenancy is now a crucial KPI. However, achieving high tenancy rates is just the beginning; ensuring seamless service activations and delivery is essential. Wholesalers must minimise disruptions and meet RSP expectations at every stage. Success hinges on exceptional product, price, and service, enabling RSPs to deliver outstanding experiences to end-customers. This publication provides valuable insights and actionable steps to help telcos navigate these challenges and capitalise on opportunities in this competitive market. Download the document now and join us on the journey to revolutionise the fibre broadband industry. https://lnkd.in/etBg68XX #FibreBroadband #NetworkOperators #RetailServiceProviders #Automation #Autonomic #DataCentric #Telecoms #CustomerExperience #InfoBrief #Innovation #Vitrifi

If you're heading to the UK Fibre Summit next week, don't miss the session on: "Building Altnet Value Through Partnerships". As the UK's altnet sector continues to diversify its revenue streams and portfolio offerings, our Chief Revenue Officer, Daniel Alvarez, joins the panel to delve into how strategic partnerships can unlock new revenue streams and redefine the full fibre provider landscape. The panel will explore the role of alliance-based ecosystems in driving positive change and creating future value. Key discussion points include: - The impact of strategic partnerships on revenue diversification - The potential for alliance-based ecosystems to redefine the fibre broadband industry - Whether sector collaboration can lead to differentiation and competitive advantage Don't miss this insightful discussion with industry leaders. The UK Fibre Summit provides a fantastic opportunity to hear from industry experts and explore the range of services designed to deliver agile, customer-centric offerings. For more information, or to register, visit: https://lnkd.in/eXuHBdZB #Altnet #FibreBroadband #Telecom #Partnerships #Innovation #FutureGrowth #IndustryPanel #Networking #ValueCreation #CompetitiveAdvantage

At the heart of innovation at #DTW24 - Ignite, 50+ Catalyst projects will debut their groundbreaking innovations live in the Quad and on the Innovation Arena Stage. We are delighted to share that Vitrifi will be taking part in the 'Wholesale Fibre Broadband Standardisation' Catalyst project, which aims to create a global standard for the wholesale broadband access market, enhancing efficiency and fostering innovation within the sector. We look forward to contributing to this Catalyst and sharing our insights. Learn more about the Catalyst project and its goals here: https://brnw.ch/21wKMMA #Broadband #Standardisation #Engineering #Vitrifi #DTW24

We're looking forward to hearing Stephen Terry MBE, Group Head of Regulatory at Vitrifi, speak at INCA 2024: The Road to Consolidation on Thursday, 13th June, at 11:30 a.m. BST. The panel will discuss 'Consolidation: The Story So Far,' which will explore the history and evolution of telco consolidation. This one-day event is a must-attend for insights into the future of independent networks, market consolidation, network standards, and much more. Discover more about the INCA Conference here: https://brnw.ch/21wKBIj #INCAConference2024 #TelecomInnovation #NetworkConsolidation

Proud to have our newly recruited regional Sales team attending Asia Tech X & CommunicAsia this week in Singapore. Please ping Shirwyn Weber for appointments on the ground at the Expo. #VITRIFI #AUTONOMICNETWORKS #ATxSINGAPORE #COMMUNICASIA #

In a recent interview at #TMTWorldCongress, Richard Jeffares, CEO of Vitrifi, shared insights on the following topical areas: - Vitrifi's position in the UK fibre market - How Vitrifi sets itself apart from competitors - The opportunities for next level infrastructure - UK fibre market overview - Vitrifi's key areas of focus Watch the video in full here: https://lnkd.in/eg_gkGVe #DigitalInfrastructure #Data #Cloud #Telco #FutureofTech