Snook

We’ve moved home 🏠📦 Snook is now NEC Digital Studio! To make sure you don’t miss out on what we’re up to, give our new page a follow➕ NEC Digital Studio is where you’ll find us from now on for all of our latest updates on innovative projects and products, design thinking from our team, upcoming training courses from our Design School and more! Follow this link for more information: https://lnkd.in/eNk6bzPk

A new chapter begins for Snook. From today, Snook becomes NEC Digital Studio, a new business area of NEC Software Solutions which combines our pioneering user centred design skills with NEC's decades of expertise in delivering innovative technology for housing, health, policing and government. As a joint team we work with organisations across government, healthcare, the third and private sectors to put life at the centre of services and positively change how people experience the world. We’re the same team of creative thinkers that you know and trust, but with even more to offer. Visit our website to find out more about the exciting next stage in our journey: www.necdigitalstudio.com #madeforlife #digitaltransformation #uxdesign

Last week we shared with you some of the things our Service Designers wish they’d known when they started mapping. This week we are sharing where they see the REAL value of mapping. It's not just about creating outputs – maps are powerful tools for communication and building relationships. Here’s what they had to say: 📍 “Mapping is a great visual discussion tool to engage with the service.” 📍 “The key thing about mapping is communication, having something to show and discuss.” 📍 “Very useful tool to provoke conversation by showing the 'wrong' thing.” 📍 “It’s how you use it, the friends you meet along the way.” Want to learn how these tools can transform your team and client communication? You still have time to join our training course next week: User Journey Mapping & Service Blueprinting Essentials Tuesday 2nd & Wednesday 3rd July 9.30am - 1.00pm BST 🔗 Book your place here: https://bit.ly/3VkLghY #servicedesign #journeymapping #blueprinting

Mapping is a crucial tool in service design, but we know it can take some time to become confident with it. We asked our team of experts what they wish they had known about blueprinting and journey mapping when they first started as designers. Here are some of their words of wisdom ... "I wish I had known: 1️⃣ Where the line is between the journey map and the blueprint. 2️⃣ The level of detail to write in each action. 3️⃣ The map doesn't have to do everything! 4️⃣ How you talk through it is just as important as how it looks. 5️⃣ Things will change - don’t be too precious about the layout. 6️⃣ Like all outputs, the map will live outside your world without you - make it relevant in that case. 7️⃣ Pick a story that you want to tell through the map, rather than reading off data from the map." What would you add to the list? 📝 We can help you with all your mapping questions. If you’d like to hear lots of best practice tips and gain a deeper insight into journey mapping and service blueprinting, there is still time to join our course: User Journey Mapping & Service Blueprinting Essentials Tuesday 2nd & Wednesday 3rd July 9.30am - 1.00pm BST 🔗 Book your place here: https://bit.ly/3VkLghY #servicedesign #journeymapping #blueprinting

Our User Journey Mapping & Service Blueprinting Essentials course is back! 🎉 Tuesday 2nd & Wednesday 3rd July 9.30-13.00 BST We know when many of you think ‘Service Design’ you think ‘mapping’ - but where do you start? How does it work in practice? How do you get over the common hurdles? If you fancy a deeper dive into how mapping works and some best practice tips, this is the course for you. Book now to take advantage of our early bird tickets: https://bit.ly/3VkLghY

What a response to yesterday’s call for help! 🙌 Thank you to everyone who took the time to get in touch and fill in our survey.  Due to an overwhelming response, we have now closed the form. We'll review the responses over the next few days and will be in touch by the end of the week.

📢 Can you help? We're looking for professionals interested in User Centered Design (UCD) to talk about our training courses in a one-hour relaxed interview conducted on MS Teams. We'd like to hear about how you look for and choose UCD training courses. If you've previously attended a Snook training, we'd like to hear your feedback. Those who take part will receive a £50.00 voucher as a thank you. Please fill out our survey to take part: https://bit.ly/4bJ2uuW

Systems thinking – a holistic problem-solving approach that focuses on understanding the connections of a complex network – is not new. But remarkably it’s rarely used alongside user centred design methods to create holistic solutions. That’s how our course, User Centred Systems Thinking helps! This course will enable you to take a user centred approach to systems thinking. It will help you adapt and enhance existing design tools to deliver impactful change. You’ll learn how to address the root cause of challenges and future-proof your designs. It's proving really popular and is running next week, on Tuesday 21 and Wednesday 22 May. We have a final few places remaining but do expect them to fill up fast💨 Find out more and book your place here: https://lnkd.in/edmH_xPH

This week our content designers reminded us that getting rid of unnecessary capital letters makes content easier to read. 👉 THIS IS REALLY HARD TO READ 👉 This Is A Bit Better But Still Quite Hard To Read 👉 This is much easier to read Our Practical Introduction to Content Design course is full of tips and tools like this to make your content useful, readable and accessible. There are just a few more days to book your place: https://lnkd.in/gcKgv_-z

We’re hiring a Senior Bid Writer to join the NEC Digital team! NEC Digital is a blend of Snook, the positive social impact user-centred design agency, and NEC Justice and Enforcement. We’re seeking a skilled Senior Bid Writer, to support us across a range of Public and Private Sector Bids. We're seeking someone ideally located near Glasgow, who can work both in-studio and remotely. Preferred qualifications for the role include: • Demonstrated success in writing and securing winning bids • Proven track record in bidding for work within the public sector • Familiarity with bid management systems • Exceptional attention to detail In addition to competitive compensation, we provide an extensive benefits package, including private medical coverage, life assurance, generous holiday allowance, and a great pension plan. We also have hybrid work arrangements to give people real work life balance. We're committed to pursuing projects that address pressing issues faced by people across the UK. If this opportunity resonates with you, check out this link for more details: https://lnkd.in/eNTCbHjK or connect with Laura Hatfield from our Recruitment Team for more information 🙂