Help Desk Associate

We are looking for someone to join our infrastructure team as a Help Desk Associate. This individual will be involved in all aspects of client support, hardware/software maintenance, troubleshooting and upgrades and will have an excellent attitude to customer service.

Responsibilities

• Provide level 1 and 2 support to the firm’s employees across multiple locations
• Perform basic administrative tasks including creating and managing accounts within a Microsoft Active Directory environment
• Assist investment team members with related trading applications
• Manage Help Desk tickets in a timely manner
• Respond to employee issues via email, Teams, in person or direct call
• Provide highest levels of customer service
• Document issues in our ServiceNow ticketing system
• Escalate issues as appropriate in a timely manner
• Install, make changes and repair computer hardware and software
• Follow-up with employees to ensure issues are resolved
  
  

Desirable Candidates

• At least 2 years’ experience working for an investment company
• Experience working with and supporting a trading environment
• Experience supporting users in other parts of the world
• Full knowledge of Microsoft 365 platform including Teams and SharePoint
• Experience with video conferencing technology
• Handle onboarding and offboarding responsibilities in coordination with HR
• Assist users with remote access setup and troubleshooting using Citrix and Remote Desktop/VPN technology
• Management of mobile device software for iOS and Android using Microsoft Intune
• Willingness to learn and work within a team dynamic
• Passionate about providing exemplary customer service
• Experience providing white glove support for senior management
  
  

Capstone is committed to creating an inclusive environment where we welcome people of different backgrounds. Capstone considers applications for employment without regard to all applicable protected characteristics, including race, color, religion, ethnicity, national origin, gender, sexual orientation, gender identity or expression, age, parental status, veteran status, or disability status.