Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit .
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
Our benefits include:
24 days holiday plus Bank holidays, increasing with service
Your birthday off
10% Bonus scheme
Volunteer Day
Office based role with some WFH flexibility
Ongoing learning and development
Health care scheme
5% Matched pension scheme
Beer fridge Friday and quarterly social events
Cycle to work scheme
Free parking
Enhanced maternity and paternity leave and more…
DUTIES AND RESPONSIBILITIES | About the role
We are looking for an on-site IT Support Technician to ensure the maintenance and configuration of our internal infrastructure, you will be supporting the computer systems, servers and network infrastructure. Installing hardware and software to continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues to limit work disruptions to maintain business continuity. You will work with the wider team to unify and simplify solutions for all regions, embrace IT modernization to boost employee productivity.
As the IT Support Technician, you will:
Support Technology both onsite and remotely working with both local and global offices.
Support the day-to-day operation of all technology or telecommunication devices (hardware, software, network, internet, and mobile phones) across our IT Service Management (asset, incident, problem, and change management)
Assist with troubleshooting basic L1 network infrastructure issues principally on Fortinet System.
Support the onboarding of new joiners providing them with the technology and access required.
Basic support and install of productivity tools on laptops and mobile devices.
Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
QUALIFICATIONS AND EXPERIENCE | About you
The ideal IT Support Technician, will have:
Minimum 2 plus years of relevant work experience, onsite and remotely.
Degree in relevant IT field would be beneficial, we will also consider candidates qualified by experience.
Have good knowledge of Windows and Macintosh products.
Understand Windows server roles (AD DS, AD FS, DNS and DHCP) as well as networked workstations (LAN, WAN, WLAN).
Basic firewalls and switches (Fortinet) is an advantage, but not mandatory.
Understanding of Office 365 environment, experience in Microsoft Intune is an advantage
Excellent attention to detail and the ability to document process.
Excellent organisation skills and enjoy working in a fast paced environment
Excellent communication skills both written and verbal.
Enjoy working Collaboratively with the ability to make autonomous decisions.
WHO ARE EXCLUSIVE NETWORKS? | About the company
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.
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Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Computer and Network Security
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