We are seeking a dedicated and skilled IT Support Technician to join our team and take over the management of our networks, web services, and general IT infrastructure. This role will transition our IT support from an outsourced model to an in-house solution, providing more personalised and immediate support to our employees. The successful candidate will have a two to three-month handover period with our current IT service provider to ensure a smooth transition.
Main Tasks:
Network management: troubleshoot and resolve network related issues
Manage network security protocols
Assist in maintaining and updating company website
Oversee web server including configuration, deployment and maintenance of web applications
Provide technical support to employees including resolving hardware, software and other IT related issues
Install, configure and maintain computer systems, including hardware and software
Manage IT assets and inventory, ensuring all equipment is up-to-date and functioning properly
Assist in the onboarding process providing equipment for new starters
Collaborate with other departments and understand their IT needs to provide appropriate solutions
Document all IT processes, procedures and troubleshooting steps
Ensure employees understand software/ensure efficient use of IT resources
Create, maintain and update spreadsheets
Key Attributes:
Passionate – Self motivated – Can do attitude
Highly Organised
Clear and persuasive communicator
A positive influence on our team members
2-4 years of experience in IT support, network management and web services
Knowledge of Windows Operating Systems, Mobile Operating Systems, network printing and Windows server roles
Proficient in Excel
Knowledge of RMM
Qualification in MS365 and Azure
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Oil and Gas
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